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    Servpro Industries Reviews

    Updated August 22, 2017
    296 reviews

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    Full-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Servpro Industries CEO Sue Steen
    Sue Steen
    101 Ratings

    296 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • Great People and opportunity for growth (in 9 reviews)

    • Family owned and operated, caring environment, hard work is rewarded (in 8 reviews)

    Cons

    • Long hours for employees in the field (in 15 reviews)

    • The franchise owners are unprofessional and unethical (in 13 reviews)

    More Pros and Cons

    1. "Could treat employees a little better"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Servpro Industries full-time (More than 3 years)

      Pros

      Good for some hands on experience

      Cons

      Don't come here if you dont like working long irregular hours.

      It ia not a set schedule

      Advice to Management

      Treat mitigation better, they are the reason you are successful

    2. "Getting better"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Servpro Industries full-time

      Pros

      It's getting better than before slowly

      Cons

      May try to low ball salary

      Advice to Management

      Pay employees better based on there actual performance reviews

      3. Join the Servpro Industries team
      See Our Latest Jobs

    3. "SMR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Servpro Industries full-time

      Pros

      Passionate owner, great work environment, and friendly staff

      Cons

      Disorganized, poor hours, low pay, minimal benefits

    4. "So-so"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Project Manager in Wilmington, DE
      Former Employee - Project Manager in Wilmington, DE

      I worked at Servpro Industries full-time (More than 3 years)

      Pros

      Lots of overtime available, team environment

      Cons

      On call, manual labor, dirty work, late nights/early mornings

      Advice to Management

      Don't overvook

    5. "Takes a special breed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations Manager
      Current Employee - Operations Manager
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Servpro Industries full-time (More than 3 years)

      Pros

      Love helping people get their homes back to normal

      Cons

      Long inconsistent hours due to after hours work.

    6. Helpful (1)

      "Bad Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Senior Management
      Current Employee - Anonymous Employee in Raleigh, NC
      Current Employee - Anonymous Employee in Raleigh, NC
      Doesn't Recommend

      Pros

      Job Opportunities and growth might be the only thing

      Cons

      Definitely need to work more on Management and how they deal with people. They are new in the market and they don't know how to act or interact in interview or former employees. Unfortunately working for a company like this is just not a good work life balance.

      Advice to Management

      Need better communication

    7. "lead carpenter"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Napa, CA
      Current Employee - Anonymous Employee in Napa, CA

      Pros

      Beacuase of the corporate marketing support the company obtains plenty of jobs

      Cons

      office staff and production and office management lacks experience in the construction field

      Advice to Management

      it seems odd to me to have 5 office staff members and 3 field techs

    8. Helpful (1)

      "Water Restoration Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Water Restoration Technician in Elk Grove, CA
      Former Employee - Water Restoration Technician in Elk Grove, CA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Servpro Industries full-time (Less than a year)

      Pros

      - The other technicians I worked with were very interesting and on a whole mostly very nice people that I got along with. We often had a good comradery despite the mostly awful work and pay.

      Cons

      -Very poorly managed by the owner. He has little to no clue what he is actually doing and it shows plain as day. He is as spineless as a jelly fish and will as slippery as one too. He loves to talk endlessly to attempt to project an aura of intelligence, but he is never intelligent enough to notice that everyone around him just wants him to shut up so they can do their job.
      -All the project managers on staff with the sole exception of one were self serving egotistical sorry excuses for human lifeforms. These people basically have complete control over your success or failure at this place and if they decide they don't like you for whatever reason (which more often than not they will as they even talk about each other behind each others backs to other staff members) you will be treated badly and will never earn praise no matter how much good you do.
      -Severe lack of proper training and proper tools to get jobs done. This place is very cheap and would rather you break your back than spend a couple extra bucks to make the jobs more efficient as well as less physically taxing.

      Advice to Management

      There is no point in ever even attempting to give advice to the management at this location because they will never listen as they already know it all.

    9. "Restoration Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Restoration Technician in Middletown, OH
      Former Employee - Restoration Technician in Middletown, OH
      Doesn't Recommend
      Negative Outlook

      I worked at Servpro Industries full-time (More than a year)

      Pros

      No pros with the company at all

      Cons

      Miss appropriation of funds, terrible wages, lack of benefits and incentives. Equipment is out of date most of it is end of life and not under warranty. High turnover rate for employees due to wage and hour discrepancies.

      Advice to Management

      Needs new management and ownership. The supervisor does more management than the manager. Needs to send appropriate staff to classes and schooling. IE. IICRC which is the course for basic Water Mitigation.

    10. "Estimator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Servpro Industries full-time

      Pros

      Relaxed environment, most people were nice to work with

      Cons

      No room for advancement, raises are small and few and far between

    Showing 296 of 298 reviews
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