Setai South Beach Reviews | Glassdoor

Setai South Beach Reviews

Updated June 15, 2017
11 reviews

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2.5
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Setai South Beach General Manager Alex Furrer
Alex Furrer
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11 Employee Reviews

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  1. "great spirit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    guest satisfaction is guaranteed, and very good collaboration between departments.

    Cons

    inexperienced leadership, they are focus on the company's present and current budget while ignoring important aspect future development.


  2. Helpful (1)

    "Beautiful property with some questionable practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massage Therapist
    Former Employee - Massage Therapist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Setai South Beach full-time (More than 3 years)

    Pros

    Each room is a stunning double suite with private onyx tub, steam shower, view of the pool and beach and equipped for full service.

    Cons

    When hired service providers are told the pay is %20 plus tip.
     The bill is presented like this:
    $180 massage
    $36 service charge (%20)
    _____ tip
    $216 total
     Then guests are told "twenty percent is already added for your therapist". So most people just sign the bill and don't tip at all. They can add an additional amount but they cannot remove or lessen the service charge.

    Advice to Management

    Be honest to guests about the pay structure! If this is how things are done here then own it. Tell them "the service charge is the therapists base pay, gratuity is not included". Otherwise pay commission on the total instead of adding it as a service charge and misrepresenting it as gratuity - charge the total on one line but raise the price so the total stays the same! This will allow guests to decide whether or not to tip and how much without confusion.

  3. Helpful (1)

    "Accounting department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Setai South Beach full-time

    Pros

    Good compensation, decent benefits, minimal corporate bureaucracy, ability to carry out duties with minimal corporate involvement. Great meals in the restaurants.

    Cons

    Very high turnover, poor reputation due to prior management company. Initial accounting systems & processes poorly set up resulting in frustrating conditions.

    Advice to Management

    I would like to think everything has been reevaluated and new processes have been implemented by now.


  4. Helpful (4)

    "The most luxurious hotel with awful management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Department in Miami, FL
    Former Employee - Head Department in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Setai South Beach full-time (More than a year)

    Pros

    You may ask what's is mean "the most luxurious hotel with awful management" used to have great management and new kids with no experience been a manager and made horrible place to work. Nakash family has no idea how to run luxury place even they live there 10 years. But l don't blame them a lot. they hired so many new managers they are kind and they messed up everything. Basically who they trusted they made a more mess then anyone

    Cons

    Locker rooms, cafeteria and offices in crossing the street. Worst employees meal very dirty! and smells. 1 service elevator for 120 units condos. 2 hours of your shift just for waiting elevator. Hotel side elevator may out of order over weeks. l seen a month! when you selling cheapest room $700.00 a night your elevator is out! no equipment,no vision so much wasting money.

    Advice to Management

    Nothing they can do much because owner doesn't allow them to do it. at least make a good food for staff. it's shame to see mess in cafeteria


  5. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami Beach, FL
    Former Employee - Anonymous Employee in Miami Beach, FL
    Recommends

    I worked at Setai South Beach full-time (More than a year)

    Pros

    Great clientele base. Beautiful environment to work in. Nice management team.

    Cons

    Parking can be a problem as no designated employee parking available, but that's the norm in this area for all hotels. employee locker room and cafeteria is one block away from hotel, so it is not easy to walk in between when it's raining.


  6. Helpful (2)

    "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    They give you full benefits.

    Cons

    management is awful and has no idea what they're doing. Too much gossip. Worst year of employment. Run Forrest run.


  7. Helpful (5)

    "Run!!!! Don't Walk"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Room Attendant in Miami Beach, FL
    Former Employee - Room Attendant in Miami Beach, FL
    Doesn't Recommend
    Negative Outlook

    Pros

    The view on the condominium Tower side is spectacular. Your positive team will motivate you to do your best and perform your best ; Stay close to them and keep your distance from negative demeanor from upper management. Very high turn over since The Nakash company took over. So yeah they will hire anyone at this point.

    Cons

    New management (Nakash) doesn't know how to operate a luxury hotel. Very high turn over. Doesn't Embrace Employees. Cut hours when slow and will work you to death when busy. Your input your opinion you as an individual does not matter to them. The Nakash sole concern is to make money from the millionare, billionaire guest that checks in. All the departments such as housekeeping, engineer, food and beverage complain that since this new company took over they don't have enough supplies and constantly running out of supplies. Very stressful environment. No encouragement from upper management instead most will put you down because of mistakes you've missed. You are program to be essentially a Robot.

    Advice to Management

    Staff strongly desires a sense of positivity within this work place. In the beginning I was hire late 2013 the start of busy season. I worked to my full potential to satisfy my guest. Recognizing them by their names, catering to their special requests, in a fast sufficient manner. I was even placed in positions where I had to rectify complaint made by guest. I knew that my position wouldn't be a life long career however I wanted to give my very best as a Room attendant. Guest appreciate that. With all the changes made recently and before my departure at The Setai guest asked me about the changes made at the hotel. My response was " Hopefully for the Better" Nakash please recognize and embrace your employees because you are currently loosing many great one.

  8. "Expectations are high; results are rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Setai South Beach full-time

    Pros

    The level of guest service is unparalleled; superseding it would be nearly impossible.

    Cons

    At times even the most experienced and weathered hospitality professionals can be challenged in this environment.

    Advice to Management

    Great work


  9. Helpful (1)

    "The worse management operation i ever seem"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Good money(when it's busy). Very quite job, no crazy South Beach environment.

    Cons

    Management operation is awful. The segregation inside the hotel is unbelievable.

    Advice to Management

    Try to teach their employees what is a team work.


  10. Helpful (4)

    "Line cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Miami, FL
    Former Employee - Line Cook in Miami, FL
    Positive Outlook
    Disapproves of CEO

    I worked at Setai South Beach full-time (More than 3 years)

    Pros

    Restaurant tries to impress with Asian decor & open exhibition kitchen.

    Cons

    F&B management scream at employes; equipment often breaks down; & kitchen is dirty. Food is horrid.

    Advice to Management

    Treat employes with respect; listen to their ideas; eliminate racism in your attitudes.


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