Seterus Reviews in Beaverton, OR | Glassdoor

Seterus Beaverton Reviews

Updated September 26, 2017
41 reviews

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Beaverton, OR

2.4
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Jay Hamilton Memmott
8 Ratings

41 Employee Reviews

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Pros
  • Part of IBM so it has a great life/work balance with work from home option (in 7 reviews)

  • The pay is good but that's the only thing this job has going for it (in 6 reviews)

Cons
  • considering that it's basically a call center with no contact with external customers (in 7 reviews)

  • Team Leads have NO clue how to manage (in 7 reviews)

More Pros and Cons

  1. "Shady company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Title Services in Beaverton, OR
    Former Employee - Title Services in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Seterus full-time (More than 8 years)

    Pros

    Some corporate perks. Location is nice. Catered lunches. Work from home options. Decent health, vision and dental insurance. Casual office.

    Cons

    Extremely high stress. Disorganized. Lots of office drama and horrible politics. Company participates in illegal activity and puts employees at risk.

    Advice to Management

    Shake up team leads and management. Advocate for the employees.


  2. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Beaverton, OR
    Current Employee - Manager in Beaverton, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Seterus full-time (More than 10 years)

    Pros

    Flexibile work arrangement, four weeks vacation (five after 10 year anniversary)

    Cons

    Silos between departments; turnover leads to inefficiencies and financial errors that are costly. Senior management turnover.

    Advice to Management

    Work on more employee appreciation.

  3. "Great pay and people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delinquency Management Specialist in Beaverton, OR
    Current Employee - Delinquency Management Specialist in Beaverton, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Seterus full-time (More than a year)

    Pros

    Excellent pay, caring leadership team, comfortable work environment

    Cons

    The insurance, sick time and vacation benefits as a contractor are typical of a temp agency - not vast.

    Advice to Management

    Continue working on communication. The time spent recognizing excellent employees is crucial for morale. Make sure employees know who to go to with suggestions.


  4. Helpful (1)

    "foreclosure specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Foreclosure Specialist in Beaverton, OR
    Current Contractor - Foreclosure Specialist in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Seterus as a contractor (More than 3 years)

    Pros

    there are no pro's to enter

    Cons

    with this company you get zero benefits.

    Advice to Management

    if you keep someone more then 6 months, make them full time or get rid of them.


  5. Helpful (4)

    "Claims 571"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Beaverton, OR
    Former Employee - Claims Specialist in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Seterus full-time (More than a year)

    Pros

    I was able to move quickly up and I think that movement on resume is what got me a different job not at Seterus. Flexible schedule. Enough employees that it doesn't matter if you are there so you don't feel bad when you take sick time or time off.

    Cons

    Too many things to write almost.They use contracting/staffing agencies so awful benefits with very little chance of getting to fully hired on. If you are someone who likes to just do any easy job and click buttons then the job is great. But if you even slightly like to take pride in your work or want to do your job right then the organization and way of business will kill your soul. I couldn't stand working with a bunch of dumb people or people who didn't want to work. Anyone who was smart and worked hard either quit or was miserable everyday given extra complicated projects and training the dumb people. Every day there I wish I would have just put my head down and not bothered to make this place better.

    Advice to Management

    Recognize which smart, hardworking people you have and get rid of the rest. Raise your standards and give good benefits s the good people stay.


  6. Helpful (2)

    "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Beaverton, OR
    Former Employee - Staff in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Seterus (More than 8 years)

    Pros

    Benefits, people that work hard and care at the staff level

    Cons

    Everything else. Stuff is always breaking. All leaders are disengaged. Last good senior leader that was managing loss mitigation left. Hope the new president can turn things around

    Advice to Management

    Tell IBM 'no' more


  7. Helpful (1)

    "It's a Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Late Stage Collections in Beaverton, OR
    Current Employee - Late Stage Collections in Beaverton, OR
    Recommends
    Positive Outlook

    I have been working at Seterus full-time (Less than a year)

    Pros

    Full time, benefits, bonus structure

    Cons

    Constant changes, don't get used to anything

    Advice to Management

    Keep things more consistent.

  8. Helpful (7)

    "EVERYTHING DOESN'T SEEM RIGHT!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Beaverton, OR
    Current Employee - Customer Care Agent in Beaverton, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    - benefits
    - and if you survive .... opportunity for growth
    - if you become a full time employee at IBM ... then you're good. So give your best to work on your end!!! work hard!!!!! To be FREE FROM CONTRACTORS !!!!!!! ASAP !!!!!!!!!!!!!!!!!!!

    Cons

    - if you come through a contractor like manpower .. get ready to be treated like garbage. They are NOT flexible with schedules and they don't give a CRAP for you in any sense.
    - if you come through a contractor like Aerotek ... ...get ready to lose 60% (YES 60%) of your incentive for "tax purposes"
    - They provide a training with good mentors that are unnecessary if you are self-taught ( If you are self-taught... these 3 week classes are gonna be like hell to you)

    Advice to Management

    GET LOST !


  9. "claim"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Beaverton, OR
    Current Employee - Claims Specialist in Beaverton, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good job I like this job

    Cons

    Nothing bad. I like this job

    Advice to Management

    Good manger. Schedule is flexible


  10. Helpful (5)

    "keep looking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Beaverton, OR
    Former Employee - Assistant Vice President in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Seterus full-time (More than 5 years)

    Pros

    This is a place where you can coast and fly under the radar for a long time. There are some good pockets of people, but largely a directionless mess. If a friend wanted to work here, I'd tell them not to do it.

    Cons

    There is a very low bar here. The culture is defined by reactionary whiplash. Your soul will suffer here.

    Advice to Management

    good luck.


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