Seterus Reviews in Beaverton, OR | Glassdoor

Seterus Beaverton Reviews

Updated January 31, 2017
38 reviews

Filter

Filter

Beaverton, OR

1.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Jay Hamilton Memmott
7 Ratings

38 Employee Reviews

Sort: Popular Rating Date

Pros
  • The pay is good but that's the only thing this job has going for it (in 5 reviews)

  • Good pay, good benefits, awesome coworkers (minus management) (in 7 reviews)

Cons
  • considering that it's basically a call center with no contact with external customers (in 7 reviews)

  • Lack of cohesiveness with upper management (in 7 reviews)

More Pros and Cons

  1. "It's a Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Late Stage Collections in Beaverton, OR
    Current Employee - Late Stage Collections in Beaverton, OR
    Recommends
    Positive Outlook

    I have been working at Seterus full-time (Less than a year)

    Pros

    Full time, benefits, bonus structure

    Cons

    Constant changes, don't get used to anything

    Advice to Management

    Keep things more consistent.


  2. "foreclosure specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Foreclosure Specialist in Beaverton, OR
    Current Contractor - Foreclosure Specialist in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Seterus as a contractor (More than 3 years)

    Pros

    there are no pro's to enter

    Cons

    with this company you get zero benefits.

    Advice to Management

    if you keep someone more then 6 months, make them full time or get rid of them.


  3. Helpful (3)

    "Claims 571"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Beaverton, OR
    Former Employee - Claims Specialist in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Seterus full-time (More than a year)

    Pros

    I was able to move quickly up and I think that movement on resume is what got me a different job not at Seterus. Flexible schedule. Enough employees that it doesn't matter if you are there so you don't feel bad when you take sick time or time off.

    Cons

    Too many things to write almost.They use contracting/staffing agencies so awful benefits with very little chance of getting to fully hired on. If you are someone who likes to just do any easy job and click buttons then the job is great. But if you even slightly like to take pride in your work or want to do your job right then the organization and way of business will kill your soul. I couldn't stand working with a bunch of dumb people or people who didn't want to work. Anyone who was smart and worked hard either quit or was miserable everyday given extra complicated projects and training the dumb people. Every day there I wish I would have just put my head down and not bothered to make this place better.

    Advice to Management

    Recognize which smart, hardworking people you have and get rid of the rest. Raise your standards and give good benefits s the good people stay.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Beaverton, OR
    Former Employee - Staff in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Seterus (More than 8 years)

    Pros

    Benefits, people that work hard and care at the staff level

    Cons

    Everything else. Stuff is always breaking. All leaders are disengaged. Last good senior leader that was managing loss mitigation left. Hope the new president can turn things around

    Advice to Management

    Tell IBM 'no' more


  6. Helpful (6)

    "EVERYTHING DOESN'T SEEM RIGHT!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Agent in Beaverton, OR
    Current Employee - Customer Care Agent in Beaverton, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    - benefits
    - and if you survive .... opportunity for growth
    - if you become a full time employee at IBM ... then you're good. So give your best to work on your end!!! work hard!!!!! To be FREE FROM CONTRACTORS !!!!!!! ASAP !!!!!!!!!!!!!!!!!!!

    Cons

    - if you come through a contractor like manpower .. get ready to be treated like garbage. They are NOT flexible with schedules and they don't give a CRAP for you in any sense.
    - if you come through a contractor like Aerotek ... ...get ready to lose 60% (YES 60%) of your incentive for "tax purposes"
    - They provide a training with good mentors that are unnecessary if you are self-taught ( If you are self-taught... these 3 week classes are gonna be like hell to you)

    Advice to Management

    GET LOST !


  7. "claim"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Beaverton, OR
    Current Employee - Claims Specialist in Beaverton, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good job I like this job

    Cons

    Nothing bad. I like this job

    Advice to Management

    Good manger. Schedule is flexible


  8. Helpful (5)

    "keep looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Vice President in Beaverton, OR
    Former Employee - Assistant Vice President in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Seterus full-time (More than 5 years)

    Pros

    This is a place where you can coast and fly under the radar for a long time. There are some good pockets of people, but largely a directionless mess. If a friend wanted to work here, I'd tell them not to do it.

    Cons

    There is a very low bar here. The culture is defined by reactionary whiplash. Your soul will suffer here.

    Advice to Management

    good luck.


  9. Helpful (7)

    "Area Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beaverton, OR
    Former Employee - Anonymous Employee in Beaverton, OR
    Doesn't Recommend
    Negative Outlook

    I worked at Seterus full-time (More than 5 years)

    Pros

    I would have to say there are some tenured individuals in a few departments that really work hard to make a difference at Seterus. They long for the glory days when the company was Merrill Lynch.

    Cons

    This company is in complete disarray starting from the top down to the security personnel. I spent 5 years with Seterus and I have never worked with a company that has such blatant disregard to their FTEs. They would rather bring in a new contractor and pay them 10K-20K more in salary than reward their long time FTEs who do the same job. Ironically, they even have the underpaid FTEs train the new contractors. Talk about disgruntle employees! This practice is commonly know within all Seterus departments. FTEs and managers were wanting to resign or quite so they could be hired as a contractor. There has been a massive turnover starting with the President, Managing Directors, AVPs , Team Leads and general staff.

    There was a resource action in 2014 that resulted in 160+ FTE and contractor positions being eliminated. The employee morale and culture was so bad that vendors were not wanting to source for any open positions.

    Human Resources, Change Management and Learning & Development would boast about career opportunities but make no mistake there was no real program in place for career development let alone the opportunity to job shadow within another department. These departments experienced constant turnover with no consistent direction to the employees.

    HR is suppose to be the source of truth with ethics and integrity, but this is not the case. If you ever have a problem, you'll get passed around so much do to the fact that no one wants to take any responsibility or ownership. HR will send you back to your department manager and then your manager sends you back over to the HR department because they don't know what their doing. News flash...Neither does the HR department!

    Advice to Management

    Encourage IBM to sell the company and start fresh. Until this happens Seterus can change it's name as many times as it wants (LBPS, Seterus, Kyanite) but the problem still remains. If you don't invest in your employees, they wont invest in the company. If you put lipstick on a pig...It's still a pig.


  10. Helpful (2)

    "Typical financial software company--smart people, bad process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Computer Systems Analyst in Beaverton, OR
    Former Contractor - Computer Systems Analyst in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook

    I worked at Seterus as a contractor (Less than a year)

    Pros

    Lots of really smart, capable, nice people in the IT department, but they are being held back by antiquated approach to software project management.

    Cons

    Weirdly strict dress code, rules against decorating your cube, etc. considering that it's basically a call center with no contact with external customers.

    Terrible building--they converted a warehouse into a cube farm and neglected to add bathrooms proportional to the 20x increase in employees! That's got to be a health code violation. Parking is a quarter-mile walk away.

    Some dysfunctional and toxic people in management, but the influence of IBM's corporate culture seems to be helping. Time will tell whether it really makes a difference. For now, I wouldn't recommend.

    Advice to Management

    Bad process is worse than no process! Don't just hold a bunch of finger-pointing meetings when software releases keep getting late and buggier--do something different!


  11. Helpful (9)

    "Tarnished-Ivory-Tower- Syndrome. Hopefully, it has improved"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Portfolio Manager in Beaverton, OR
    Former Employee - Portfolio Manager in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Like before, when Wilshire was affiliated with Merrill Lynch, there was status for being affiliated with IBM; when IBM bought Wilshire from Bank of America, there was a lot of hope for improvement.

    Cons

    Decisions for services and vendors are bizarre. Senior management was out of touch with the workers and their jobs on the floor. Changes are implemented poorly. Morale could be very low at times.

    Advice to Management

    Treat others as you want to be treated. Remember when you started out and how frustrating it could be being the new person with no say in anything.



Showing 38 of 145 reviews
Reset Filters