Severn Trent Services Reviews | Glassdoor

Severn Trent Services Reviews

Updated August 15, 2017
56 reviews

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2.5
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Stephane Bouvier
18 Ratings

56 Employee Reviews

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Pros
  • No pros other than: it's a job & you have bills to pay (in 3 reviews)

  • Great benefits for families and employees (in 3 reviews)

Cons
  • They made it extremely daunting for staff to report problems by smothering them with forms to fill in and endless senior management reviews (in 2 reviews)

  • The organization has a myopic vision for the future, or at least as communicated to the employees from upper management (in 2 reviews)

More Pros and Cons

  1. "supervisors need work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operator in Houston, TX
    Current Employee - Operator in Houston, TX
    Neutral Outlook
    No opinion of CEO

    I have been working at Severn Trent Services full-time (More than 10 years)

    Pros

    Pay is pretty good, work is steady

    Cons

    poor supervision with no leadership skills

    Advice to Management

    Leave the office long enough so you can evaluate employees fairly.


  2. "Mondane, Routine Testing"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Severn Trent Services full-time

    Pros

    Little overlook from management, friendly co-workers

    Cons

    Time off not flexible, working holidays, weekends.

  3. "good people"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Severn Trent Services full-time (More than 5 years)

    Pros

    good people to work with

    Cons

    too many long hour days


  4. Helpful (1)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Houston, TX
    Former Employee - IT Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Severn Trent Services (More than a year)

    Pros

    No pros other than: it's a job & you have bills to pay

    Cons

    IT: (1) Managers who make your life miserable if you have more experience than they do(which doesn't take much)
    (2) "Have to hires" - hiring or moving over people for roles fir which they are not qualified because they know the right people and are bored with their assistant jobs.
    (3) They demand you to work OT then you don't get paid for those hours, not even reg time pay. They simply won't pay you.
    (4) IT and PMO the worst offenders.

    Advice to Management

    Management doesn't want to hear advice, as long as there's a body in the chair. They'll go through you like a wash and rinse cycle. "There's always another person or contractor." - that's their motto.

    Severn Trent Services Response

    Jul 10, 2017 – Director, Talent

    Thanks for taking the time to express your dissatisfaction with Severn Trent. We take these comments seriously and regret the experience you shared. We did look into the information you listed and... More


  5. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Severn Trent Services full-time

    Pros

    Great benefits for families and employees.

    Cons

    Had to work mandatory overtime.


  6. "Good People, Reasonable Benefits, A Good Place to Start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Severn Trent Services full-time

    Pros

    The company mostly works through contracts. The advantage of this is that there are many different projects the company is working on, so depending on where you live, you may have a unique opportunities. You work on important projects - typically water-related.

    The benefit package included a service called "HealthAdvocate" which is pretty useful for sending you cash rewards to stay fit, get regular checkups, and the like. The service also can arrange for doctor's appointments and connect you with a nurse to answer heatlh-related questions or even help you arrange home care for immediate family.

    The people who worked at my project were great and from what I hear, they continue to be be great.

    Cons

    Pay will probably leave you wanting for more if you're new.

    Advice to Management

    1) Keep up the dedication to quality, you've built an excellent reputation.
    2) Make HR more aggressive at developing talent and benefits to keep people on-board.
    3) Show employees what changes are being made as a result of the annual satisfaction surveys and keep working on ways to help employees see that the surveys are anonyous.
    4) If a management change is recommended, generalize it across a region so that suggestion from smaller units of employees remain anonymous.

    Severn Trent Services Response

    Mar 28, 2017 – Director, Talent

    Extremely helpful suggestions; will act on the comments and appreciate the time and thought that went into this.


  7. "Accounts Payable Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable Specialist in Saint Augustine, FL
    Former Employee - Accounts Payable Specialist in Saint Augustine, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Severn Trent Services full-time (More than 8 years)

    Pros

    Great Company to work for. Management in this division advocated for their staff. Management created a team like atmosphere, we all worked together to help each other.

    Cons

    Company had several divisions, ( from property management to wastewater) if one division was not managed well, it not only hurt that division but it would hurt the company as a whole due to all divisions/entities being under the same company name even though they were completely different business models.

    Advice to Management

    Listen to your front line people. If you have the right people in the right positions doing the right things.... listen to them they know what your clients/customers are saying.

    Severn Trent Services Response

    Mar 28, 2017 – Director, Talent

    After more than 8 years of service we appreciate the advice you have listed here - thanks for taking the time

  8. "Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend

    I have been working at Severn Trent Services full-time

    Pros

    Benefits, tuition reimbursement program, paid holidays

    Cons

    No communication, upper management does not support frontline employees, change schedule whenever without regard to impact of employee, lack of training, lack of professionalism on behalf of manager, nepotism

    Advice to Management

    Listen to employee concerns, don't just kick it back to manager when they ARE the problem


  9. "Used to be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sellersville, PA
    Former Employee - Anonymous Employee in Sellersville, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Severn Trent Services (More than 5 years)

    Pros

    Location outside of CC area

    Cons

    Current leadership is poor at decision making

    Severn Trent Services Response

    Mar 28, 2017 – Director, Talent

    We would be happy to hear more detail on how we can improve.


  10. "Decent job, pay and benefits below average."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician II in Syracuse, IN
    Current Employee - Maintenance Technician II in Syracuse, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Outside work, independent working conditions, nice equipment, job security. Fun environment with residents really appreciating what you do for them.

    Cons

    Company executives out of touch with what front line employees do day to day. Insurance has gone backwards, eliminated safety bonus, vacation time and sick time reduced. Required to take call with no credit for overtime. Instead, comp time awarded but then not honored.

    Advice to Management

    Executive front office needs to get out of their offices and see what goes on in the field. Need reward employees for going above and beyond, and if safety is so important to the company, then show it with the bonus structure being reinstated. I understand that costs need to be reduced but your taking it from the wrong area.

    Severn Trent Services Response

    Mar 28, 2017 – Director, Talent

    This is very helpful insights - thanks so much for taking the time to respond to our site


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