Severn Trent Services Reviews | Glassdoor

Severn Trent Services Reviews

14 reviews

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3.0
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Stephane Bouvier
2 Ratings

14 Employee Reviews

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Pros
Cons
  • They made it extremely daunting for staff to report problems by smothering them with forms to fill in and endless senior management reviews (in 2 reviews)

  • The organization has a myopic vision for the future, or at least as communicated to the employees from upper management (in 2 reviews)

More Pros and Cons

  1. "Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend

    I have been working at Severn Trent Services full-time

    Pros

    Benefits, tuition reimbursement program, paid holidays

    Cons

    No communication, upper management does not support frontline employees, change schedule whenever without regard to impact of employee, lack of training, lack of professionalism on behalf of manager, nepotism

    Advice to Management

    Listen to employee concerns, don't just kick it back to manager when they ARE the problem


  2. "Decent job, pay and benefits below average."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician II in Syracuse, IN
    Current Employee - Maintenance Technician II in Syracuse, IN
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Outside work, independent working conditions, nice equipment, job security. Fun environment with residents really appreciating what you do for them.

    Cons

    Company executives out of touch with what front line employees do day to day. Insurance has gone backwards, eliminated safety bonus, vacation time and sick time reduced. Required to take call with no credit for overtime. Instead, comp time awarded but then not honored.

    Advice to Management

    Executive front office needs to get out of their offices and see what goes on in the field. Need reward employees for going above and beyond, and if safety is so important to the company, then show it with the bonus structure being reinstated. I understand that costs need to be reduced but your taking it from the wrong area.

    Severn Trent Services Response

    Mar 28, 2017 – Director, Talent

    This is very helpful insights - thanks so much for taking the time to respond to our site


  3. Helpful (3)

    "Very neutral views towards the management of the plant operations. They work to stay where they are."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wastewater Operator in Glen Cove, NY
    Current Employee - Wastewater Operator in Glen Cove, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Severn Trent Services full-time (More than 8 years)

    Pros

    They will spend thousands of dollars training and educating you for their needs.They will send you to college to become state certified operators . They will pay for books ,certifications, room and board while at school.

    Cons

    They will not spend the money on keeping you with the company. They give very small raises if any. When you complain about the cost of living. They say well its the Matrix of the company. To try and keep costs down and profits up. They will lose a worker to competitors then give a pay raise.

    Advice to Management

    Talk to the workers, see what there needs are or complaints. Most management seldom leave their office.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good Company and Good People To Work With"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Water Operator in Carmel, NY
    Former Employee - Water Operator in Carmel, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Severn Trent Services full-time (More than a year)

    Pros

    It was very enjoyable work, tough, physical but rewarding and the type of work I enjoy. The people I worked with where friendly and made the work day go by quickly.

    Cons

    Have to be on call for holidays and weekends. Have to work every other weekend (great for the overtime, which is helpful) and have to work selected holidays. Only thing is you get to decide and split up the holidays with whoever else works at the same plant as you so least you get to split it up evenly and fairly.

    Advice to Management

    Notice your workers more and the long tough hours that people put in for you. Just because you get to show up once a month at each plant doesn't mean all you should do is criticize your workers and tell them things that need to be done better. A good word here and there goes a long way in boosting company morale especially since your plant workers visit other plants for different work tasks in their local area so much, that all of the workers talk about those things with each other.


  6. Helpful (3)

    "Field personnel and most in the office are great to work with and are very personable."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Austin, TX
    Former Employee - Field Technician in Austin, TX
    No opinion of CEO

    Pros

    Excellent field personnel who are easy to work with
    Good benefits

    Cons

    Poor Communication
    To many managers
    Poor raises and no bonuses

    Advice to Management

    Improve communication and don't forget who gets the work done.


  7. Helpful (2)

    "An okay place to work, but not a place for the ambitious"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Colmar, PA
    Current Employee - Anonymous Employee in Colmar, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The employees are good natured and committed. The facilities are generally well maintained and safely operated. The organizations operating income is quite stable due to the nature of the primary business.

    Cons

    Management is fickle and talks out of both sides of their mouth. The organization has an aggressive growth plan, but they do not staff or invest appropriately to support their ambitions in addition to being risk averse. In contrast to the growth ambition, the organization has a business plan that focuses on near-term profit rather than long term growth. Opportunities for professional growth and advancement in the organization are limited. Many employees are past their prime and a succession plan is not evident.

    Advice to Management

    Planning and investment is imperative to the long term success of the organization.


  8. "A comfortable place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Colmar, PA
    Current Employee - Engineer in Colmar, PA
    Disapproves of CEO

    Pros

    The organization has a relatively laid back atmosphere. Not too much pressure is placed on the day to day activities of the employees.

    Cons

    The organization has a myopic vision for the future, or at least as communicated to the employees from upper management. There is very little employee turnover, so many ideas are old and non-progressive.

    Advice to Management

    Demonstrate leadership by communicating long term plans through the ranks and acting upon stated plans.


  9. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Many good hard working people

    Cons

    Senior management is disconnected from employee


  10. "Good pay but demanding work schedule"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Competitive salary and dedicated employees

    Cons

    Life/work balance can be challenging


  11. "Sr. Laboratory Technician and Safety Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Severn Trent Services full-time

    Pros

    Excellent plant manager, and great group of guys. Workload is consistent.

    Cons

    UK based company with poor raises and few opportunities for professional development.


Showing 14 of 53 reviews
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