Shaner Hotel Group Reviews | Glassdoor

Shaner Hotel Group Reviews

Updated July 6, 2017
32 reviews

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3.0
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Lance T. Shaner
15 Ratings

32 Employee Reviews

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  1. "Line Level Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Buffalo, NY
    Current Employee - Front Desk Agent in Buffalo, NY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Shaner Hotel Group full-time (More than a year)

    Pros

    -Rapidly growing company
    -Excellent opportunities for advancement
    -Management development is excellent

    Cons

    -Poor benefits, especially for line level employees
    -Advancement contingent upon relocation
    -Management not often receptive


  2. Helpful (1)

    "Rooms Manager /MIT/front desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Rooms Division Manager/MIT/Front Desk in Dublin, OH
    Current Employee - Rooms Division Manager/MIT/Front Desk in Dublin, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shaner Hotel Group full-time (More than 8 years)

    Pros

    401K match(decent), expensive health insurance(not affordable), Paid time off is nice when actually allowed to take it off and enjoy it. Always understaffed, better yet, often overstaffed when unnecessary and understaffed when it's necessary (such as events, game days, concert nights , penguin nights, stellar games where most experienced staff and most well equipped are never to be found working on these occasions. This often leads to less experienced management during these shifts ( because the most experienced have they purposely schedule themselves off for these events) and staff to often left as a skeleton crew (no experienced management or staff) left to handle terrible games and events. These are when the most troubles occur and the most unhappy customers and poor survey cards come around. Then, when this happens, the enixperirnced staff and management is set to take the blame and the fall. Unfair schedules. Often working much more then 5 days straight, typically working 8-12 days straight. Typically work much more then 55-60
    Ht. A week then paycheck States worked 40 a week because your salary. Your work life balance is nonexistent, all you do is work, many more then 5 days in a row, way more than 10 hrs s day. Have worked 2 weeks everyday around 10 hours a day because there is nobody to cover another manager, supervisor

    Cons

    401K match(decent), expensive health insurance(not affordable), Paid time off is nice when actually allowed to take it off and enjoy it. Always understaffed, better yet, often overstaffed when unnecessary and understaffed when it's necessary (such as events, game days, concert nights , penguin nights, stellar games where most experienced staff and most well equipped are never to be found working on these occasions. This often leads to less experienced management during these shifts ( because the most experienced have they purposely schedule themselves off for these events) and staff to often left as a skeleton crew (no experienced management or staff) left to handle terrible games and events. These are when the most troubles occur and the most unhappy customers and poor survey cards come around. Then, when this happens, the enixperirnced staff and management is set to take the blame and the fall. Unfair schedules. Often working much more then 5 days straight, typically working 8-12 days straight. Typically work much more then 55-60
    Ht. A week then paycheck States worked 40 a week because youHave worked 2 weeks everyday around 10 hours a day because there is nobody to cover another manager, supervisorr salary. Your work life balance is nonexistent, all you do is work, many more then 5 days in a row, way more than 10 hrs s day.

    Advice to Management

    Have worked 2 weeks everyday without a day off at around 10 hours each day because there is nobody to cover another manager, supervisor

    Please read. We our feeling undervalued , not respected, used and abused. Do not get yearly bonus like other managers have in the past. A new manager (one that may know little in comparison ) will receive a generous yearly bonus while you and other more qualified and loyal do not receive this $3,000-$5,000 bonus, why? You are either royalty (in the click) or a nobody here. The culture is all based off of a greed, trample, spy, double agent , triple agent , Machiavellian approach to rather be feared then loved. Instead of molding a place to develop people who belong and position that brings pride and provides better then welfare wages, SNAP, WIC, MEDICAID poor wages etc etc. Raise your management up to be proud and they will make your team and their team and associates happy and proud with confidence and a sense of well being. Instead of spending a little more on labor, you rule by fear and it's only hurting the company. Step back and take a look at these issues and it's easy to see a easy method of improving morale which inturn improves everything else such as better guest experience. W401K match(decent), expensive health insurance(not affordable), Paid time off is nice when actually allowed to take it off and enjoy it. Always understaffed, better yet, often overstaffed when unnecessary and understaffed when it's necessary (such as events, game days, concert nights , penguin nights, stellar games where most experienced staff and most well equipped are never to be found working on these occasions. This often leads to less experienced management during these shifts ( because the most experienced have they purposely schedule themselves off for these events) and staff to often left as a skeleton crew (no experienced management or staff) left to handle terrible games and events. These are when the most troubles occur and the most unhappy customers and poor survey cards come around. Then, when this happens, the enixperirnced staff and management is set to take the blame and the fall. Unfair schedules. Often working much more then 5 days straight, typically working 8-12 days straight. Typically work much more then 55-60
    Ht. A week then paycheck States worked 40 a week because your salary. Your work life balance is nonexistent, all you do is work, many more then 5 days in a row, way more than 10 hrs s day.

  3. "Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeping Supervisor in Shippensburg, PA
    Current Employee - Housekeeping Supervisor in Shippensburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shaner Hotel Group full-time (More than a year)

    Pros

    Benefits starting early... company paid medical for the employee

    Cons

    HR and Upper management are focused on making money and not keeping good staff.

    Advice to Management

    Listen to your employees more


  4. "Some Days Loved It Some Days Hated It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Accountant in State College, PA
    Former Employee - Staff Accountant in State College, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaner Hotel Group full-time (More than 3 years)

    Pros

    Company hires many recent college graduates and younger employees, good entry level positions, get to learn the basics of accounting, it's a growing financially healthy company, good benefits, co workers are friendly and laid back.

    Cons

    Lack of training and feedback, managers are often over worked and disorganized, lack of communication and very unclear about deadlines and changes in procedures will sometimes lead to someone doing something incorrectly for months, only to need to fix it all at audit time, environment is sometimes too laid back and undisciplined for a business setting.

    Advice to Management

    Delegate responsibility better, communicate more with your staff, invest more in training and verify that people understand how to do something.


  5. Helpful (1)

    "Don t waste your resources here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in State College, PA
    Former Employee - Line Cook in State College, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shaner Hotel Group (Less than a year)

    Pros

    great benefits good pay unlimited overtime

    Cons

    no structure terrible hours no clear manager in charge employees forced to work doubles due to lack of staffing

    Advice to Management

    take care of your employees better especially the ones who are good. oh and you need to market your restaurant better if you want to survive this fiscal


  6. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shaner Hotel Group full-time

    Pros

    Met some wonderful co workers

    Cons

    Lowest pay in the industry, time wasting menial reports when efforts could be better spent selling, disconnect with corporate management, terrible benefits, health insurance had $3000 deductible. Many employees could not afford their health insurance offerings. On top of poor salaries they are well under in employee increases with some years imposing a company wide no increase while corporate management travels in a corporate jet.


  7. "Great growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager In Training in Miami, FL
    Current Employee - Manager In Training in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management team, Organization, Salary, Keeping employee moral

    Cons

    No cons worth mentioning. Great company

    Advice to Management

    Keep up the good work!

  8. "Assistant Food and Beverage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Food and Beverage Manager in Newport, RI
    Former Employee - Assistant Food and Beverage Manager in Newport, RI
    Recommends
    Positive Outlook

    I worked at Shaner Hotel Group full-time (Less than a year)

    Pros

    Benefits package, competitive salary, bonuses, employee discounts

    Cons

    Limited growth, small corporation, location limits

    Advice to Management

    More corporate intervention, work life balance


  9. Helpful (2)

    "Dont Work Here- Or Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in State College, PA
    Former Employee - Anonymous Employee in State College, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Shaner Hotel Group full-time

    Pros

    most coworkers were wonderful, travel benefits through hotel programs- but not necessarily through Shaner,

    Cons

    incredibly sub-par corporate level management, below average industry standard salaries and wages, atrocious hours worked for salaried employees- sometimes 80+ a week, poor upper management level support, incompetent HR department, poorly developed internship program with no offering of full time positions outside of entry level, under staffing and above area standard turnover rates

    Advice to Management

    I would advise a restructuring of the "good old boys" club that is existing in corporate. There should ALWAYS be exit interviews offers, and employee needs and issues should be considered prior to profitability. Ones pride is often taken into consideration more than handling issues appropriately.


  10. Helpful (1)

    "I didn't know how good I had it here at this company until we were bought out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Restaurant Server in Cromwell, CT
    Former Employee - Restaurant Server in Cromwell, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shaner Hotel Group full-time (More than a year)

    Pros

    pros to working here are employee discounts at other hotels, their 401k plan, and the little perks such as employee meals as you're working and the gifts at and around the holidays. we used to get gift cards after thanksgiving, and everyone got a Christmas gift. also if our names were mentioned in any reviews they'd give us gift cards.

    Cons

    the hours. they're long and tiring. being a hotel it's open 24/7 and you're never guaranteed time off. you even have no request days off where no matter what you're expected to show up. also they use a point system and it's completely unreasonable. good employees get fired because the standards are so high and unattainable when the unplanned comes up.

    Advice to Management

    change the point system. It's not a good system.


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