Shaw Communications Reviews in Calgary, AB | Glassdoor

Shaw Communications Calgary Reviews

Updated October 12, 2017
218 reviews

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Calgary, AB, Canada Area (Canada)

3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
102 Ratings

218 Employee Reviews

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Pros
  • good benefits and pay structure not bad (in 76 reviews)

  • Shaw's a great place to work for work/life balance, career development and if you want to sell products that are way better than the competition (in 30 reviews)

Cons
  • It is also difficult to keep a work/life balance as it's extremely difficult to take time off and your schedule constantly changes (in 18 reviews)

  • Still suffers from typical call center complaints from customers (in 17 reviews)

More Pros and Cons

  1. "CSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cse II in Calgary, AB (Canada)
    Current Employee - Cse II in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications part-time (More than a year)

    Pros

    its a great/fun atmosphere to work in, the people are amazing. great support to achieve goals. the pay is decent and has amazing benefits. part time evening shifts and no weekends.
    base+commission.

    Cons

    distribution of campaigns not always fair.
    prices for some services are a little steep which makes it hard to sell sometimes. dealing with rejection on a daily basis which is common in any sales positon.
    high monthly target.

    Advice to Management

    be fairer with distributions of campaigns everyone should get an equal opportunity in campaigns that way everyone is happy.


  2. Helpful (1)

    "Stronger employee moral within Business side of Shaw over Resi. Overall great learning experience and fantastic people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Calgary, AB (Canada)
    Former Employee - Sales Coordinator in Calgary, AB (Canada)
    Recommends

    Pros

    The business side refreshingly trusting for employees and as long as you are doing your job and meeting your role's needs, management treats you good.

    Cons

    Residential side has way too much micro management and expectations are very stressful. Residential management would seemly search for any little thing to point out your negatives rather than positives within your performance.

    Advice to Management

    Residential: You need to listen to your employees, develop more trust, and conjure up a better rewards system for graduated performance.
    Business: Doing great!

  3. "good but not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Architect in Calgary, AB (Canada)
    Former Employee - Network Architect in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Shaw Communications part-time (More than a year)

    Pros

    a good place to work

    Cons

    not as great as people think


  4. Helpful (1)

    "Revolving door for a reason."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Solutions Expert in Calgary, AB (Canada)
    Current Employee - Business Solutions Expert in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shaw Communications full-time (Less than a year)

    Pros

    Free tea, Needed 5 words

    Cons

    Training, wages, commissions, management, systems, work stations, work hours, favoritism, lacking policies and structure. The sales team operates at an elementary level.

    Advice to Management

    Fire the reps that are stealing sales, hire management that has sales experience or who can at least get things done, increase your commissions so we are getting paid to sell, fix up the process for everything! If you want to keep good sales reps, you have to pay people better to sell.


  5. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (Less than a year)

    Pros

    I have to say working here is great, the environment is great to work in and the support by management rocks

    Cons

    at this point there is none.

    Advice to Management

    keep doing what your doing!


  6. Helpful (1)

    "Shaw operates in a novice PDF so be prepared to adapt."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Coordinator in Calgary, AB (Canada)
    Former Employee - Project Coordinator in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    Good environment with resources and support to help you grow. Be prepared to play the corporate game otherwise you won't last long.

    Cons

    Compensation structure is fairly conservative with a lot of the money going to managers and above. It's amidst better top gain experience elsewhere then come back as experienced external hires can start with a larger salary.


  7. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)

    I worked at Shaw Communications (More than 3 years)

    Pros

    Great place with great benefits

    Cons

    Supervisors are sometimes to demanding

  8. Helpful (2)

    "Customer Care Managers/Human Resources Inconsiderate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales in Calgary, AB (Canada)
    Former Employee - Customer Service and Sales in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    Great opportunity to help out in other departments. Quality service staff.

    Cons

    Attitude by management of expecting perfection. Management uncaring about staff.

    Advice to Management

    You need to allow for work life balance in your staff. I was a high producing results employee who happened to develop an illness where I needed a sick leave, and the managers and human resources person fired me illegally. Coming into work would have breached my specialists advice and I may have made my other coworkers ill. Unfortunate that the Customer Care management cared more about their pocketbook and retiring at 50 to play golf than about Integrity, which oddly enough happened to be a Shaw company value. This company does compromise integrity. You can produce stellar results for this company, and they can still ignore you and treat you as a number. This company does not enforce their values for the call centre staff.


  9. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Field Support in Calgary, AB (Canada)
    Former Employee - Technical Field Support in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications full-time (Less than a year)

    Pros

    - Great atmosphere to work in
    - Teamwork is strong within department I worked for
    - Management cared about it's team and catered to us
    - Good amount of work, not much down time

    Cons

    - Let off all Calgary employees working in that department
    - Can sometimes feel insignificant in big corporation


  10. "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Analyst in Calgary, AB (Canada)
    Former Employee - Network Analyst in Calgary, AB (Canada)
    Recommends
    Approves of CEO

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    Good and flexible environment, great opportunities to learn. Medical Benefits are awesome.

    Cons

    Relatively poor compensation that other competitors.


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