Shaw Communications Reviews in Calgary, AB | Glassdoor

Shaw Communications Calgary Reviews

Updated March 10, 2017
193 reviews

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Calgary, AB, Canada Area (Canada)

193 Employee Reviews

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Pros
Cons
  • work/life balance is probably the poorest of any company I have worked for (in 16 reviews)

  • Still suffers from typical call center complaints from customers (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good, but no where near great."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Calgary, AB (Canada)
    Former Employee - Supervisor in Calgary, AB (Canada)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Shaw Communications full-time (More than 10 years)

    Pros

    Great sense of community. Lots of diversity of staff to include people of all backgrounds. Good onboarding programs for new employees and always willing to develop current staff with training.

    Cons

    Shaw seems very self distructive in the past 5-6 years. Terrible choice in technology has pushed this once leader of technology to a third or four rate company. Lack of risk taking as also led to being pulled out of the streaming industry with the closure of Shomi. Recently Shaw acquired Wind which is a decent business decision, but made far too late to join the celular communications industry, something they could have done almost 8 years ago.

    Advice to Management

    Hire people who actually want your business to succeed. Far too often incredible bad hiring choices were made time after time. Too much in fighting and not enough focus on pushing the boundaries of technology to reach the potential you had once.


  2. Helpful (2)

    "Not What I expected"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Doesn't Recommend
    Approves of CEO

    I worked at Shaw Communications full-time

    Pros

    Benefits are good. Facilities are nice. Product Discounts.Training is good. Spend lots of money. CEO and Chairman are very approachable and polite.

    Cons

    Pay is not competitive.
    Middle management and directors are political and cut throat. to get anything accomplished you need a VP title.
    Wants to be an open environment but micro management is through out organization.
    Employee engagement is emphasized but management and directors are political and worrying about upwards and not the employee.
    Organization is broken into silos all the way to the top.
    Collaboration is not encouraged. lots of employees collaborate on projects behind VP backs to get things done.

    Advice to Management

    Be what you say you are. If you want to be a big open and free organization that gets results then be that and don't micro manage. If you want to micro manage and be political then be that organization. Work with all employees lots of talent leave because of the inability to engage and out grow the political bureaucracy. Talent that leaves call Shaw soul sucking. I feel it had so much potential. Reward Talent don't promote political game players.


  3. "CSE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions Expert in Calgary, AB (Canada)
    Current Employee - Customer Solutions Expert in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training
      -Employee discounts
    -great benifits

    Cons

    -Hopefully employees can get extra hours


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  5. "Shaw Communications"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator, National Tech Ops in Calgary, AB (Canada)
    Former Employee - Coordinator, National Tech Ops in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications full-time (More than 10 years)

    Pros

    Strong family atmosphere, very collaborative group. Not too top heavy (management) and everyone works together as a team. You could just as easily confer with a customer service agent one minute and a vice president the next. Loved the head office being downtown, as easy commute. Building renovations resulted in a beautiful, green work-space, with all considerations taken into account.

    Cons

    Lost my job in a re-structure of the company, which they like to do every 2 years or so. Usually quiet about it. Some opportunities for movement, but you can get 'stuck' in a position. Don't like to coach supervisor or management skills until you are a supervisor or manager, which does not aide in advancing.

    Advice to Management

    Encourage junior level staff to participate (and let them) in skills building, such as supervisor or management training. Makes for a stronger, more engaged work force.


  6. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Good people work at Shaw

    Cons

    broken process' make completing work dificult

    Advice to Management

    Make strategic plan clear for all


  7. "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Calgary, AB (Canada)
    Former Employee - Project Manager in Calgary, AB (Canada)

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    Flexible working in PM position

    Cons

    Politics & too much change to confuse everyone, Resource/time issues with no management help

    Advice to Management

    Try to work on & reduce resource vs time constraints and conflicts


  8. "Nice place to work"

    Star Star Star Star Star
    Former Employee - Telephony Operations Analyst in Calgary, AB (Canada)
    Former Employee - Telephony Operations Analyst in Calgary, AB (Canada)

    I worked at Shaw Communications part-time (Less than a year)

    Pros

    It offers a wonderful environment to work and grow once career. Work life balance is also taken into consideration in the company. Will always cherish going back there.

    Cons

    There seems to be a bit of lay off at the moment because of the economy and that has made opportunities to be a bit low but am sure it will soon pick up.

    Advice to Management

    They should continue to look for ways of enriching the life's of their employees as they have been doing. It will only increase productivity and profit.


  9. Helpful (1)

    "Technical Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Calgary, AB (Canada)
    Former Employee - Technical Support Representative in Calgary, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shaw Communications full-time (More than 5 years)

    Pros

    Was a great place to work.

    Cons

    The company has been restructuring for the last three years and it's had a negative impact on the organization.

    Advice to Management

    Many organizations struggle to build a solid workplace culture, Shaw was successful at building that culture but lost it. Culture at value.


  10. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Calgary, AB (Canada)
    Current Employee - Store Manager in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time

    Pros

    Amazing culture and values. Really care about the people.

    Cons

    Aggressive sales targets and long days during quarter end months


  11. Helpful (2)

    "Supervisor - Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Supervisor in Calgary, AB (Canada)
    Former Employee - National Supervisor in Calgary, AB (Canada)
    Recommends
    Positive Outlook

    I worked at Shaw Communications full-time (More than 8 years)

    Pros

    Great benefits. Great environment and support. Lots of learning and opportunities to move on and up within the organization

    Cons

    Pay in comparison to other companies within Calgary is lower. A highly political environment with friends being favoured over stronger candidates in some departments, not all.

    Advice to Management

    Promote based on results and performance. Don't always look at what's shiny. Follow through on commitments.



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