Shaw Communications Reviews in Edmonton, AB | Glassdoor

Shaw Communications Edmonton Reviews

Updated June 26, 2017
29 reviews

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Edmonton, AB, Canada Area (Canada)

3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
12 Ratings

29 Employee Reviews

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Pros
  • Shaw's a great place to work for work/life balance, career development and if you want to sell products that are way better than the competition (in 28 reviews)

  • Competitive wages, good benefits (in 62 reviews)

Cons
  • It is also difficult to keep a work/life balance as it's extremely difficult to take time off and your schedule constantly changes (in 18 reviews)

  • Still suffers from typical call center complaints from customers (in 16 reviews)

More Pros and Cons

  1. "csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Edmonton, AB (Canada)
    Former Employee - Customer Service Representative in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications full-time (More than 8 years)

    Pros

    Benefits were good. Potential for earning Commission + quarterly bonuses

    Cons

    rotating shifts leaves little time for balance unless part time


  2. "Admin"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun workplace, flexible, great corporate culture

    Cons

    Could get catty, lack of structure at times

  3. "Event coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Support in Edmonton, AB (Canada)
    Current Employee - Sales Support in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 3 years)

    Pros

    Established company
    Always growing
    Expanding into new markets and offering exclusive products

    Cons

    Shaw went through a major re-organization in the last couple of years which slowed down some of the internal growth opportunities.


  4. Helpful (2)

    "Disenchanted with disorganization and dysfunction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member of Technical Staff in Edmonton, AB (Canada)
    Former Employee - Member of Technical Staff in Edmonton, AB (Canada)
    Doesn't Recommend
    Neutral Outlook

    I worked at Shaw Communications full-time (More than 8 years)

    Pros

    Decent starting wage.
    Free shirts
    No micromananging

    Cons

    No pension
    Poor benefits
    Compulsory OT
    Disregard for family life

    Advice to Management

    Decide what you are going to do - then do it. The constant shuffles and reorganization of departments is costly and ineffective. Way too many chiefs - and not enough workers. Managers overseeing others in different departments are resentful of spending money on equipment they don't see as their responsibility so it creates animosity and unhealthy relationships.


  5. Helpful (1)

    "Oh Shaw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - TSR in Edmonton, AB (Canada)
    Former Employee - TSR in Edmonton, AB (Canada)

    Pros

    Good environment to develop your soft skills. Good benefit plan.

    Cons

    No room for growth. Repeated task.


  6. "Great place to work until they closed down Alberta offices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Administrator in Edmonton, AB (Canada)
    Former Employee - Workforce Administrator in Edmonton, AB (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Shaw Communications full-time (More than 10 years)

    Pros

    Great team
    Decent pay
    Great deals on TV, internet & phone for staff

    Cons

    Only in BC & Winnipeg for most positions


  7. "Network Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst in Edmonton, AB (Canada)
    Current Employee - Network Analyst in Edmonton, AB (Canada)

    I have been working at Shaw Communications full-time (More than 3 years)

    Pros

    Great place to work.

    Cons

    Salary is not so competitive.

  8. "Great for short-term employment needs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative, Billing in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative, Billing in Edmonton, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shaw Communications part-time (More than a year)

    Pros

    Stable hours
    Employment flexibility
    Good people
    Great moral boosting activities

    Cons

    Under industry standard compensation, relies on commissions to appear up to standard
    Management was erratic and unfocused
    Call-centre environment, high stress
    Billing reps pressured to make sales

    Advice to Management

    Leave sales to the sales specialists and don't punish billing reps for doing their job, which is ensuring that customers understand their bills and overdue clients are accommodated.


  9. "Customer service and sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Customer Service Representative in Edmonton, AB (Canada)
    Former Employee - Sales and Customer Service Representative in Edmonton, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Shaw Communications full-time (More than a year)

    Pros

    great opportunity to advance. great commission structure. good training and friendly support staff. wonderful staff benefits package.

    Cons

    shutting down Edmonton location. no longer local calling for customer service.


  10. "technical services advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Service Representative in Edmonton, AB (Canada)
    Former Employee - Technical Service Representative in Edmonton, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Shaw Communications part-time (Less than a year)

    Pros

    great group of people, nice perks,

    Cons

    no accountability, very little room for advancement bad hours, and little to no appreciation by upper management .


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