Shaw Communications Reviews | Glassdoor

Shaw Communications Reviews

Updated August 1, 2017
66 reviews

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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
37 Ratings

66 Employee Reviews

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Pros
  • Shaw's a great place to work for work/life balance, career development and if you want to sell products that are way better than the competition (in 28 reviews)

  • good benefits and pay structure not bad (in 66 reviews)

Cons
  • It is also difficult to keep a work/life balance as it's extremely difficult to take time off and your schedule constantly changes (in 18 reviews)

  • Still suffers from typical call center complaints from customers (in 16 reviews)

More Pros and Cons

  1. "Comically incompetent management. Nice benefits, though."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Vancouver, BC (Canada)
    Current Employee - Technical Support Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shaw Communications full-time (More than 3 years)

    Pros

    Benefits package is really quite good.

    My position lets me work from home, which is nice.

    Cons

    Management very clearly has no idea what they're doing, rolling out new tools employees are forced to use monthly, when said tools don't even work.

    Abysmal scheduling, routinely scheduling almost no staff during the busy hours and vice versa.

    Many coworkers under the threat of termination for daring to get sick one too many times. The same metric is also used to see if you're eligible for a promotion. This is held against you for a full year. Yes, having to take a week off for serious illness ten months ago could bar you from a promotion you're more than qualified for.

    Leadership will fight you every step of the way. Don't bother suggesting ways to improve the job, it'll get ignored or quickly shut down for arbitrary reasons.

    Advice to Management

    Just stop. Stop everything. Sit down with one or two employees from each department, from the bottom rung up, for a full day, and just listen. None of what you've done in the last year is working, and our financial statements and stock prices show it. Just stop, take a breath, and listen to the people who interact with your customers daily instead of wildly stabbing at the air, guessing what they want.


  2. Helpful (1)

    "Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shaw Communications full-time

    Pros

    Great Christmas party, get paid to go to pointless meetings which make no difference and are only done because an HR textbook says it "builds teamwork"

    Cons

    -Company is a cult, you will only be accepted if its the only job you have had and thus buy into their dysfunctional culture.

    -they juice up your T4 with taxable benefits so they can write off more of your paycheck (put extra asside for the tax man)

    -Management will ask your opinion and chastise you if it doesnt fit their narrative

    -Passive agressive management, get pulled into office for something you did 3 months ago that wasnt even against rules.

    -company policys are not made available but you are expected to somehow follow them.

    -Spread misinformation to make you think your job is good eg: "telus workers have it worse"

    -their company exchange network e-mail gets access to everything on your phone (notes, contacts, pictures)

    Advice to Management

    -listen to employees, dont ask their perspective then tell them they are wrong.

    -stop gouging your loyal customers to meet revenue targets.

    -learn what the real purpose of a business is (hint: answer will be in a business 101 book)

    -there is a better way to do things and your not anywhere close

    -your employees aren't lazy they cant just do 12 hours of work in 8, have a realistic workload.

  3. Helpful (2)

    "Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Field Representative in Vancouver, BC (Canada)
    Former Employee - Technical Field Representative in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shaw Communications full-time (More than 8 years)

    Pros

    Union, benefits, some of our customers, piece work, the pay was good when piece work. Write off expenses as an owner operator of your own vehicle.

    Cons

    Corporate goons that think they know your job better than you do. Upper management try to lower your pay every year because they think we make too much.

    Advice to Management

    Try working the job that techs do before assuming we make too much.


  4. "Customer Solutions Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shaw Communications part-time (More than a year)

    Pros

    Health benefits were good, the view from Shaw tower is nice.

    Cons

    The hours suck, you'll be sexually harassed by co-workers and management, if you report it you'll be fired.

    Advice to Management

    Stop flirting with your employees, don't fire people for going to HR.


  5. "Interesting...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend

    I worked at Shaw Communications as a contractor

    Pros

    Friendly, very young, good working conditions

    Cons

    Disorganized, unrealistic, equipment is limited, you can only get stuff done by holding a face-to-face meeting - emails are ignored

    Advice to Management

    Listen to advise with those that expertise - it's not always a political game


  6. "Very Bad Management"

    StarStarStarStarStar
    Current Employee - IT Analyst in Calgary, AB (Canada)
    Current Employee - IT Analyst in Calgary, AB (Canada)

    I have been working at Shaw Communications full-time (More than 5 years)

    Pros

    free time, you can learn skills online

    Cons

    Management is really bad, not focused, Most of them come from Call centers and have no idea on technology


  7. Helpful (3)

    "Not What I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Doesn't Recommend
    Approves of CEO

    I worked at Shaw Communications full-time

    Pros

    Benefits are good. Facilities are nice. Product Discounts.Training is good. Spend lots of money. CEO and Chairman are very approachable and polite.

    Cons

    Pay is not competitive.
    Middle management and directors are political and cut throat. to get anything accomplished you need a VP title.
    Wants to be an open environment but micro management is through out organization.
    Employee engagement is emphasized but management and directors are political and worrying about upwards and not the employee.
    Organization is broken into silos all the way to the top.
    Collaboration is not encouraged. lots of employees collaborate on projects behind VP backs to get things done.

    Advice to Management

    Be what you say you are. If you want to be a big open and free organization that gets results then be that and don't micro manage. If you want to micro manage and be political then be that organization. Work with all employees lots of talent leave because of the inability to engage and out grow the political bureaucracy. Talent that leaves call Shaw soul sucking. I feel it had so much potential. Reward Talent don't promote political game players.

  8. Helpful (1)

    "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Vancouver, BC (Canada)
    Current Employee - Installation Technician in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shaw Communications full-time (More than 10 years)

    Pros

    Good Salary, Great co workers. Most fomen are friendly

    Cons

    Upper Management, No loyalty to employees or even old customers. Some pisitions gets eleminated and offer you almost half hourly salary after over 10 years!

    Advice to Management

    Company worth nothing with unhappy Employees !


  9. "Poor Middle Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Vancouver, BC (Canada)
    Former Employee - Field Service Technician in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    They're getting killed by Telus

    Cons

    Poor management, supervisors and foreman have no idea what they are doing. Was lied to by numerous managers and foreman. They are always saying they promote from within but foreman don't even know what your doing and less what they're doing. Extremely poor company to work for.

    Advice to Management

    Hire some foreman and managers who are willing to take responsibility for their actions instead of passing the buck. If they can't own up to their mistakes, then they're useless.


  10. Helpful (1)

    "Bad Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Cheap Cable TV, Internet and Phone

    Cons

    Lack of experienced leadership.
    No clear IT strategy.
    Senior Leadership frightened to tell the truth to the board.
    People in middle management roles who have no real world experience.
    Easy place to hide and do nothing - No accountability.

    Advice to Management

    Review all roles VP and above and replace with experienced people.


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