Shaw Communications Reviews | Glassdoor

Shaw Communications Reviews

Updated May 8, 2017
108 reviews

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2.0
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
44 Ratings

108 Employee Reviews

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Pros
  • Competitive wages, good benefits (in 60 reviews)

  • Great Company focuses on employee happiness and a perfect work life balance (in 25 reviews)

Cons
  • no work/life balance or proper support when needed (in 18 reviews)

  • Still suffers from typical call center complaints from customers (in 16 reviews)

More Pros and Cons

  1. "It was okay, it wasn't too ambiguous."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gloucester, MA
    Current Employee - Anonymous Employee in Gloucester, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Really streamlined simple process for work

    Cons

    Way too simple and not any room for growth for those who want it

    Advice to Management

    Way too simple and not any room for growth for those who want it


  2. "Was great at first"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer Tech in Victoria, BC (Canada)
    Former Employee - Installer Tech in Victoria, BC (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Shaw Communications (More than 8 years)

    Pros

    Fairly good wages
    Excellent benefits
    On the job training
    In class training for newly launched products

    Cons

    Micromanaged
    No balance between work and home life
    Constantly demoralized
    Supervisors are picked based off of who likes who
    Techs are pressured constantly to get as many sales as possible
    Shrinking wages

    Advice to Management

    I loved working at Shaw for the first 7 years of my career there, however as new objective came into play from Calgary, the focus to on certain types of employees (UBE) became negative. Sadly the techs are painted with a single brush for the most part. If one person does something "incorrectly", the entire department has to change as policy change comes into play to "fix" the issue with one individual. Family companies sometimes lose sight that there are actual people working for them when they become publicly traded. Those people suddenly turn into a disposable number.


  3. "Very Tasty Kool-Aid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaw Communications full-time (More than 5 years)

    Pros

    The benefits were outstanding. Phenomenal.
    If you happen to lack self respect you could definitely receive a lot of money in return for kissing butts. Both literally and figuratively.
    Particularly good at engaging employees.

    Cons

    Scheduling for most departments
    Emotionally abusive management style
    Poor System Tools
    Poor process update communications
    Heavy into Highschool politics, Many higher ups don't have any post-secondary education so it lacks a certain sophisticated notion for corporate politics.

    Advice to Management

    Keeping Call Centres inside of Canada and internet 150 are likely the majority of reasons why people stay. Don't give those up.


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  5. "Management is full of imbeciles"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Shaw Communications full-time

    Pros

    Fun coworkers. Relatively easy work, mostly. Decent pay and benefits

    Cons

    Shaw mostly promotes from within, which should be a good thing. Unfortunately, with few exceptions, most people start in the call center, which doesn't require much education. Eventually, those who don't burn out from constant angry callers, will eventually get promoted to management. Your manager isn't necessarily qualified to manage anything, they just stuck around long enough to get there. Eventually, most middle management will be fired after shaw has a bad quarter or two and needs to make their numbers for year or quarter end. It happens about every 18 months. If you stay on the phones, you can have as long a career as you can stand. Its mostly middle management that gets the boot.

    Brad Shaw is a total idiot. The only reason he runs the company is because his father and brother couldn't anymore. He was next in line with the right last name and zero capabilities to run a company.

    Advice to Management

    What were you thinking? You could have gone to another department


  6. "Shaw - TSR"

    Star Star Star Star Star
    Former Employee - Shaw TSR in Vancouver, BC (Canada)
    Former Employee - Shaw TSR in Vancouver, BC (Canada)

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    Good benefits, sometimes nice co workers

    Cons

    customers, not great management


  7. "Business Installer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Installer/Business Installer in Calgary, AB (Canada)
    Former Employee - Senior Installer/Business Installer in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shaw Communications (More than 8 years)

    Pros

    Great company , Decent wages

    Cons

    no work/life balance or proper support when needed . Management needs major improvements to build better relationships within the company .

    Advice to Management

    Work harder to provide proper support to employees and customers .


  8. "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are many brilliant and talented people, but only limited at entry level..

    Cons

    Unorganized Management; disengaged working environment with overloaded sales targets;

    Advice to Management

    Trust your staffs.


  9. Helpful (1)

    "Frustrating/Horrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Solutions in Calgary, AB (Canada)
    Current Employee - Customer Solutions in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shaw Communications (More than a year)

    Pros

    Benefits, people you work with, stock options, games they play (to make people excited to come to work...)

    IF the job is great - you will love working here.

    Cons

    Micromanagement. Bosses not leaders. Tell you what to do; "do a better job, don't do what you did yesterday...." No clear direction on how to be better or improve. They use "fluffy" language. It's a numbers game and if you can't do it don't even apply (unless you are ok with lying to people and ruining the honest reputation you've built.)

    Management will drop you in a heart beat without a clear explanation of why they are letting you go. Make sure you know the employment law because they don't actually know it. Prove them wrong and stand up for yourself.

    Unreal expectations when reviewing applications for particular roles. You can have all the qualifications and skills for the exact role and still be denied an interview because you aren't friends with someone in the department you want to join. They say they will train an employee who is already within Shaw (if they are the right candidate.) You can have a degree and the work experience they require, yet it's a full-faced lie. Don't waste your time trying to achieve what you want within a company that lies to their own staff. If you are good at the job you currently do the chance to move on is minuscule because they want you to keep making them (upper management) look good.

    Advice to Management

    Look at the 2017 unemployment stats in Alberta. Change your expectations as they are unrealistic. The job force is there, and people are a lot more qualified than you think.

    Consider who YOU once were; the person with little experience who was able to learn and master the role, but who now has unrealistic expectations in the next hire. Most people are capable of learning and will exceed your expectations. Don't shut people down before actually seeing their quality of work. There's no doubt you've missed out on amazing people very capable of work due to your first impression of them. Don't be such a snob. Experience, qualifications and how a person interviews are minuscule ways to perceive a new hire. One hire known of in Shaw who was denied a position and hired the second time he/she applied impressed an entire department with his/her skills. First impressions mean nothing. You are not always right even if you think you are because of the position you hold.

    Alberta has an 8.5% unemployment rate, no wonder the company has the turnover it does. 44,000 jobs available in Alberta, yet you list/post the same jobs continually. Learn from your mistakes. You are not getting the candidate pool you want because it's unrealistic. Your interview process is outdated. Grow up.


  10. "Don't become a manager here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor
    Former Employee - Sales Supervisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits for their employees

    Cons

    Horrible communication from top down


  11. "Finding a new job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Close to home, and nothing else

    Cons

    Very unprofessional, poor management, they hire anyone

    Advice to Management

    Hire proper people that suit the role. Don't put a customer service rep into a technical role and expect every person to pick up the skills.


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