Shaw Communications Reviews | Glassdoor

Shaw Communications Reviews

Updated November 29, 2017
120 reviews

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2.0
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
49 Ratings

120 Employee Reviews

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Pros
Cons
  • It is also difficult to keep a work/life balance as it's extremely difficult to take time off and your schedule constantly changes (in 20 reviews)

  • Still suffers from typical call center complaints from customers (in 18 reviews)

More Pros and Cons

  1. "It was okay, it wasn't too ambiguous."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gloucester, MA
    Current Employee - Anonymous Employee in Gloucester, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Really streamlined simple process for work

    Cons

    Way too simple and not any room for growth for those who want it

    Advice to Management

    Way too simple and not any room for growth for those who want it


  2. "Real Time Coordinator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaw Communications full-time

    Pros

    nothing good to say - mainly negative

    Cons

    bad hours
    programs used are slow and unstable

    Advice to Management

    better programs, hours and pay

  3. Helpful (1)

    "Good for entry levels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Analyst in Calgary, AB (Canada)
    Former Employee - Network Analyst in Calgary, AB (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Shaw Communications full-time (More than a year)

    Pros

    Mix of good and lazy co-workers.
    Excellent benefits.

    Cons

    Low pay.
    Manager did not care about employee growth, expected everyone to stay and do the same job for a long time.


  4. "Administrative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications full-time

    Pros

    The coworkers are great to work with.

    Cons

    For promotion, it's not what you know, but who you know.

    Advice to Management

    Management need to undergo training as soon as placed in their positions.


  5. Helpful (1)

    "Worked with the company as a Technical Support Rep for 2 years plus out of the Winnipeg Centre of excellence."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Technical Support Representative in Winnipeg, MB (Canada)
    Former Employee - Technical Support Representative in Winnipeg, MB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shaw Communications full-time (More than a year)

    Pros

    Benefits are okay which usually starts as soon as one is hired into the company
    - work area is good.
    -As a company they are constantly evolving to meet the needs of their customer by keeping up with the latest technology and differentiating themselves with their products and services.

    Cons

    -No career progression where to a large extent progress is tied to approval of immediate manager
    - no retention plans for seasoned agents that are on the brink of leaving hence loosing them
    - it is pretty difficult for lateral movement to other positions especially as a TSR
    - more of managers than leaders

    Advice to Management

    Management should try to fill internal vacancies with seasoned agents that qualify for it. The centers of excellence is a melting pot of very intelligent, knowledgable, diverse and productive individuals who can fit into these vacancies only if they are given the chance.


  6. Helpful (3)

    "Anti labour, greedy two faced executives, decision makers make poor decisions without consideration for stakeholders."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Shaw Communications full-time (More than 10 years)

    Pros

    Blue Kool-Aid
    Lots of smoke blown up your backside about how things will get better.
    Marketing teams that make promises that cannot be kept.

    Cons

    Always cutting back on soft benefits
    Do not value their employees
    Anti labour, anti union, bargain in bad faith.
    Wages for support rolls have actually decreased.
    Continually firing well paid experienced employees to cut payroll.
    Executives are over paid and over bonuses while long term employees are making less than they did ten years ago.

    Advice to Management

    Value your employees.
    Support your employees.
    Be transparent, stop trying to make things seem better than they are, your employees aren't as stupid as you think.
    Invest in quality CPE.
    Stop adding work load on to positions without also offering incentive and compensation.
    You've not only been born into money but you've reaped vast wealth off the backs of your hard working employees, yet you passively punish them by reducing soft benefits (no Christmas parties or BBQs or golf tournaments) reduction in quality of coffees, teas etc.
    Values that don't actually align with practice, actions speak much louder than words, especially when it's half assed.


  7. Helpful (2)

    "Customer Care Managers/Human Resources Inconsiderate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales in Calgary, AB (Canada)
    Former Employee - Customer Service and Sales in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    Great opportunity to help out in other departments. Quality service staff.

    Cons

    Attitude by management of expecting perfection. Management uncaring about staff.

    Advice to Management

    You need to allow for work life balance in your staff. I was a high producing results employee who happened to develop an illness where I needed a sick leave, and the managers and human resources person fired me illegally. Coming into work would have breached my specialists advice and I may have made my other coworkers ill. Unfortunate that the Customer Care management cared more about their pocketbook and retiring at 50 to play golf than about Integrity, which oddly enough happened to be a Shaw company value. This company does compromise integrity. You can produce stellar results for this company, and they can still ignore you and treat you as a number. This company does not enforce their values for the call centre staff.

  8. Helpful (2)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Solutions Exper in Vancouver, BC (Canada)
    Former Employee - Customer Solutions Exper in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shaw Communications (Less than a year)

    Pros

    good clean work environment, good attitude

    Cons

    not a lot of room to grow, have to sell everything always, if you dont hit a target you will get repremanded for it

    Advice to Management

    don't be so sales focused, be more employee focused and not scare us with selling.


  9. "Nice benefit, too much pressure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great health benefit, good incentives to sell

    Cons

    The supervisors are too cocky and feel like they know all. Most of them lack mentorship skills

    Advice to Management

    Hire competent supervisors, not robots


  10. Helpful (3)

    "Not a long term ( 10 + year ) adventure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shaw Communications full-time

    Pros

    Pay is good to start . Benefits are awesome and you get to deal with situations you want to . You have a lot of freedom to do what you think is right .

    Cons

    but if what you think is right gets outside to dealing with other departments that is where the problems begin . Shaw Culture is very passive aggressive with a lot of angry toxic people who have a smile on their face . If your passive and are deathly afraid of healthy confrontation to address problems and needs and your willing to shut up pretend to like every one then you will go places here . Middle management will be drawn to you and you will get noticed and you will get what you need to move to where you want to go . Its almost supernatural the way that it happens

    But if you are energetic , have drive , are creative and have a sense of values that your committed to and are optimistic about change in the future . You will be shut out . Viewed as disruptive . If you ask why things arent happening for you they wont be able to give you an answer but I've discovered the answer is quit simple . Your just not like them and will never be. You will never be accepted in to their circle and to you that will probably at that point be a plus.

    Advice to Management

    Get back to Basics . Honesty ,Team Work, and Customer Focus are great Buzzwords but if you lack the conviction for those things and just think primarily for yourself you will always fail to deliver on them but you will succeed at creating an environment where Passive Angry, Bitter , Horrible little people will succeed .


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