Shaw Communications Reviews | Glassdoor

Shaw Communications Reviews

Updated March 26, 2017
109 reviews

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5.0
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
44 Ratings

109 Employee Reviews

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Pros
Cons
  • work/life balance is probably the poorest of any company I have worked for (in 16 reviews)

  • Still suffers from typical call center complaints from customers (in 15 reviews)

More Pros and Cons

  1. "oh yeeh best job ever"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good place to work. Nice

    Cons

    nothing wrong here... at all!


  2. "Loyalty Care Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loyalty Care Representative in Victoria, BC (Canada)
    Current Employee - Loyalty Care Representative in Victoria, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than a year)

    Pros

    Supervisors are always willing to help you improve. Staff environment is friendly and fun. Overall atmosphere is positive and happy.

    Cons

    Calls can be challenging and draining. Not much time away from your desk. Very structured and monitored performance expectations.

    Advice to Management

    Keep doing what your doing!


  3. "TSR - Great job while going to university!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications part-time

    Pros

    Easy-going
    Realistic Targets for the Most Part
    Good Management
    Good Employee Discounts

    Cons

    Can be boring after a while
    Pressure to hit targets (depending on the supervisor)
    Things break more often than not

    Advice to Management

    Make you employees feel like they matter more.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Installer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than 8 years)

    Pros

    - flexible schedule
    - amazing benefits
    - good compensation
    - stock matching program
    - retirement plan
    - generous vacation time
    - great people

    Cons

    - winter
    - longer days
    - work alone mostly (can also be a pro)


  6. "Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Vancouver, BC (Canada)
    Current Employee - Technical Support Representative in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly staff
    Benefits
    Clean work environment
    5 week advance in scheduling
    Shift trading

    Cons

    Strict on time
    Unstable hours
    Long commute
    Can be cold at times


  7. "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Current Employee - Anonymous Employee in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A caring company overall. It's not just about the success of the company, its about the customer experience and the personal success of all employees. The leadership is humble, transparent and vulnerable and are improving every day.

    Cons

    No company is perfect! Better processes needed for performance and career development.

    Advice to Management

    Keep on sharing and engaging at all levels.


  8. "great place to work at"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Shaw Communications part-time

    Pros

    -great benefits and pay
    -great environment to work in
    -the commission is endless if you are willing to work hard

    Cons

    -some people taking calls are very lazy and try to do the bare minimum
    -not much communication with upper management

    Advice to Management

    listen more to the csr and what the tsrs have to say, they are the face of the company and encounter alot of what should be changed.


  9. Helpful (1)

    "Amazing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Montreal, QC (Canada)
    Former Employee - Supervisor in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Shaw Communications full-time (More than 3 years)

    Pros

    Shaw was byfar the best company I worked for. They are true family to me! Upper management staff is highly qualified to give you the necessary training to achieve your goals and the goals very realistic and acheivable

    Cons

    Employee engagement was not great primarily because of scheduling issues which they were working al hands on deck to resove before I left. A lot of change of directions at various points of the year and some that did not make sense to us all but our voices were always heard.

    Advice to Management

    Don't throw away the people that gave you their all for unfounded reasons specially if no proof was available at the time. Don't believe everything you hear...Most people are out there to steal our jobs and will not stop at anything.


  10. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Former Employee - Customer Service Representative in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shaw Communications part-time (More than a year)

    Pros

    Friendly environment, great benefits, awesome leaders, great training

    Cons

    frequently changing shifts, early morning and late night shifts

    Advice to Management

    fixed schedules and a better compensation package would be awesome


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Service Representative
    Current Employee - Technical Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Communications full-time (More than a year)

    Pros

    Awesome atmosphere, great people, great pay. Honestly the best place I've worked at.

    Cons

    starting out shift times were a little bit of a nuisance, had to work many evenings before being moved to earlier shift starts.

    Advice to Management

    Efforts to increase engagement are excellent. when I started atmosphere was perfect, starting to get a bit overbearing,



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