Does Shell Energy Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Shell Energy Retail employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Shell Energy Retail. This rating has been stable over the past 12 months.

How satisfied are employees working at Shell Energy Retail?

78% of Shell Energy Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shell Energy Retail 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Shell Energy Retail?

Customer Service Representative (37) , Customer First Advisor (17) , Customer Service (17) , Manager (12) , Customer Service Advisor (11) , Senior Software Engineer (10) , Business Analyst (9) , Software Engineer (9) , Cashier (8) , Customer Experience Maker (8) , Customer First Adviser (8) , Analyst (7) , Customer Service Agent (7) , Team Manager (7) , Account Manager (5)

What are the pros of working at Shell Energy Retail according to real employee reviews?

"Great people at most levels" ((in 53 reviews)); "Great colleagues and you feel valued by Shell Energy" ((in 24 reviews)); "The benefits are good" ((in 23 reviews)); "good salary and hybrid working" ((in 21 reviews)); "Good work life balance in SHell" ((in 20 reviews))

What are the cons of working at Shell Energy Retail according to real employee reviews?

"Bad management and stressful targets to reach" ((in 20 reviews)); "Minimum pension" ((in 9 reviews)); "No bonus right now or good end of year pay reviews" ((in 8 reviews)); "Car parking is shocking, you can never get out on time." ((in 8 reviews)); "Lack of parking" ((in 6 reviews))

What are employees saying about Shell Energy Retail layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Shell Energy Retail layoffs and their outlook for job security at Shell Energy Retail in 2026.

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Shell Energy Retail

Acquired by Octopus Energy

Shell Energy Retail reviews

4.1

78% would recommend to a friend

(614 total reviews)

Tony Keeling

88% approve of CEO

56% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Senior management

3.7

Compensation and benefits

3.7

Career opportunities

Shell Energy Retail has an employee rating of 4.1 out of 5 stars, based on 614 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Shell Energy Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

614 reviews

2.0

Sep 28, 2022

Terrible management

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Flexible work schedule, hybrid, wfh, 9/80

Cons

Terrible management after post pandemic Reshape. Management doesn’t care about their employees at all. Guilt culture, lots of negative attitudes, competitive in a bad way.

Shell Energy Retail Response

Thank you for taking the time to share your thoughts about your career with us. We're always looking at ways we can improve our colleague experience and your feedback is a valuable part of that. If you'd like to provide any further information, please do email me or a member of the People Team in confidence. Thanks again for your honest feedback.

5.0

Mar 25, 2025

Great company

Sales support

Recommend

CEO approval

Business Outlook

Pros

- Great benefits - Generous PTO - Friendly employees - Nice office - Room for growth

Cons

- Not many young professionals

1.0

Mar 24, 2025

Time

Front line casier

Recommend

CEO approval

Business Outlook

Pros

Food candy smokes and beer

Cons

None today or tomorrow got it

Viewing 1 - 3 of 614 Reviews

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Shell Energy Retail reviews

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Terrible management

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