Sheplers Western Wear Reviews | Glassdoor

Sheplers Western Wear Reviews

21 reviews

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2.7
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21 Employee Reviews

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  1. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Mesa, AZ
    Former Employee - Store Manager in Mesa, AZ
    Recommends
    Neutral Outlook

    I worked at Sheplers Western Wear full-time (More than 5 years)

    Pros

    Fun customers, good staff level, able to be creative with visual merchandising, good benefits, good employee discount, Great dress code, good training from vendors

    Cons

    Distance from home, lots of change in district manager position, no stable go to person for store to depend on.


  2. "Returns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Returns in Wichita, KS
    Former Employee - Returns in Wichita, KS
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Laid back in returns of you pull and pack you have rude supervisors and long hours . Nothing else ...

    Cons

    Pay for a warehouse starts at 8.50 in every department and hours . Management sucks, benefits are not good ..


  3. Helpful (1)

    "Sheplers / Boot"

    Star Star Star Star Star
    Current Employee - Supervisor in Wichita, KS
    Current Employee - Supervisor in Wichita, KS

    I have been working at Sheplers Western Wear full-time (Less than a year)

    Pros

    Somewhat less pressure than other call centers due to the fact that there aren't any sales goals.

    Cons

    Very low priority on proper training, recruiting and investment into employees. The average pay is lower than many other similar jobs in the area, the physical work environment is terrible - 70's era work space, homemade cubicles - from the 70's with carpeted walls. Equipment breaks down frequently, computers and computer system is outdated, slow and the IT department either isn't allowed to spend the money to upgrade/fix or they don't know how. Very negative attitude all around - the supervisors have no supervisor training and are frustrated because the employees didn't get properly trained either - nor do they have ongoing training. The turnover rate is extremely high.

    Advice to Management

    Put effort into your employees, spend some money to get them a better environment to work in - spend the money and time to train them properly, train your leadership team - this is doubly beneficial - it shows that you are willing to invest in them - happier people are far more productive. Supervisors are told to "coach" them to do better - but no one has ever shown the supervisors "how to coach". Get rid of the 70's work space - it's full of dust, dirt, germs - and the temperature is so out of wack it is boiling most of the winter - or freezing - the ceiling fans can only be set on low or else they could vibrate off of the ceiling and fall on someones head. Raise the pay - for existing and new - money doesn't buy all motivation - but to be drastically underpaid and under appreciated does not make for a strongly motivated work team. Don't be afraid to move the dead weight out - they don't want nor care to do better - and they are taking the ship down with them.


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  5. "It was a great experience to work there. They gave me chances nobody else would."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Orlando, FL
    Former Employee - Key Holder in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sheplers Western Wear full-time (More than 3 years)

    Pros

    They believed in me. Taught me how to become management. Very patient.

    Cons

    No respect from some management. Too much gossip. Not enough pay.

    Advice to Management

    Learn to listen and communicate with your employees.


  6. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Frisco, TX
    Former Employee - Anonymous Employee in Frisco, TX
    Recommends
    Positive Outlook

    Pros

    Great company to work for. Team efforts are encouraged and allow for the best results for company goals and profits.

    Cons

    Medical benefits and personal time off or vacation are average. Some departments are allowed a flex schedule while others are not.

    Advice to Management

    Most employees are very hard workers and simply need firm direction in order to achieve company goals.


  7. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in McAllen, TX
    Former Employee - Store Manager in McAllen, TX
    Neutral Outlook

    I worked at Sheplers Western Wear (More than a year)

    Pros

    Good employee discount for new employees

    Cons

    lack of payroll or inventory to support promotions

    Advice to Management

    work with a skeleton crew not much in marketing support


  8. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Current Employee - Anonymous Employee in Oklahoma City, OK
    Recommends

    I have been working at Sheplers Western Wear part-time (Less than a year)

    Pros

    Good Management and Friendly People

    Cons

    Retail and Part Time. High turn over in young employees


  9. Helpful (1)

    "100+ YO company trying to function like a startup"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Frisco, TX
    Current Employee - Anonymous Employee in Frisco, TX
    Doesn't Recommend
    Positive Outlook

    I have been working at Sheplers Western Wear full-time (More than 5 years)

    Pros

    most peers are great people and care deeply about one another; high rate of company growth; mostly aware of work/life balance

    Cons

    less than satisfactory systems; no hierarchy room for career growth; no support for personal growth; very few SOPs


  10. "Good Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Frisco, TX
    Current Employee - Anonymous Employee in Frisco, TX
    Positive Outlook

    I have been working at Sheplers Western Wear full-time (More than a year)

    Pros

    Friendly, lots to do and help improve on.

    Cons

    Sometimes one can feel like their hands are tied.


  11. "Abysmal pay for call center; no advancement possible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wichita, KS
    Current Employee - Customer Service Representative in Wichita, KS
    Doesn't Recommend
    Negative Outlook

    I have been working at Sheplers Western Wear part-time

    Pros

    Flexible scheduling, easy job, employee discount.

    Cons

    Zero benefits for part time employees, laughable pay, ignorant management. Management promised CSRs new chairs, but then promptly told them to upsell to get new office chairs.

    Advice to Management

    PAY YOUR LONG TIME EMPLOYEES BETTER THAN NEW HIRES. What a slap in the face to veteran employees! New employees are getting hired at higher pay than older employees. We all know this. Pay your CSR's a livable wage, then people will actually like their job. Get rid of rude, inflexible supervisors. Make CSRs enjoy doing what they do, and add more benefits for part time employees. Require that all supervisors have some form of, or are pursuing, an educational degree.


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