Sheraton Reviews | Glassdoor

Sheraton Reviews

Updated June 25, 2017
409 reviews

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Full-time Part-time

3.5
Star Star Star Star Star
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Sheraton CEO and President Frits van Paasschen
Frits van Paasschen
7 Ratings

409 Employee Reviews

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Pros
  • good working environment, great benefits for employee (in 15 reviews)

  • Beautiful work environment and pleasant guests (in 13 reviews)

Cons
  • Busy operation, long hours for some staff (in 23 reviews)

  • Poor work-life balance, strict dress code, mandatory "volunteering" expected (in 10 reviews)

More Pros and Cons

  1. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Phoenix, AZ
    Former Employee - Front Desk Agent in Phoenix, AZ

    I worked at Sheraton full-time (Less than a year)

    Pros

    Free food, uniform, fast paced, hotel discounts

    Cons

    Only guaranteed 30 hours as FT, can deal with some irate customers, underpaid.

    Advice to Management

    Raise pay to min $15/hr


  2. "Change of Pace"

    Star Star Star Star Star
    Current Employee - Front Office Manager in Tempe, AZ
    Current Employee - Front Office Manager in Tempe, AZ

    I have been working at Sheraton full-time (More than a year)

    Pros

    Developing and having great a rapport with returning guests.
    I enjoy making weekly schedules for 2 different departments and having monthly meetings.

    Cons

    No healthcare benefits.
    Staff feels under appreciated by ownership.
    Ownership is too involved with property rather than letting management do their job.
    All managers are made to work 6 days a week every week. Some work over 60 hours, including myself.

    Advice to Management

    Need more communication between all management from each department.

  3. "Expect to be forgotten"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Charlotte, NC
    Current Employee - Night Auditor/Front Desk Agent in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Sheraton full-time (More than a year)

    Pros

    Decent pay. Possiblity for upward mobility

    Cons

    Direct Management could care less about your problems. The bulding is literally falling apart


  4. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Towson, MD
    Current Employee - Shift Supervisor in Towson, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sheraton full-time (More than 3 years)

    Pros

    Making decisions when situations are too tough for agents

    Cons

    Minimal to none great place to be

    Advice to Management

    N/a


  5. "Front desk agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Former Employee - Anonymous Employee in Ann Arbor, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sheraton part-time (Less than a year)

    Pros

    Fun, met a lot of new people

    Cons

    Bad hours, not enough training

    Advice to Management

    Don't hide in offices


  6. "Treat Staff like the Guest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable Clerk in Atlanta, GA
    Current Employee - Accounts Payable Clerk in Atlanta, GA

    I have been working at Sheraton full-time (More than 3 years)

    Pros

    Great coworkers and get to meet wonderfulguest.

    Cons

    Management does not value employees.

    Advice to Management

    Listen to staff and treat them like a guest


  7. "Mediocre Mangement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend

    I have been working at Sheraton full-time

    Pros

    Great benefits, in part by Union

    Cons

    Management moves slow in getting things done.

    Advice to Management

    This is for the Sheraton Fishermans Wharf in San Francisco: have more empathy for your employees who are in the front lines of the everyday struggle of hospitality.

  8. "Lobby attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Oxford Valley, PA
    Former Employee - Housekeeper in Oxford Valley, PA
    Recommends
    Negative Outlook

    I worked at Sheraton part-time (Less than a year)

    Pros

    The guess that come in the first thing they come in to is the lobby and when they come in. seeing the looks on there face say it all. The guess make it a great job. Makes you want to get up in the morning and go there just knowing you can help make someones day better.

    Cons

    One of my co workers called me as if . I was a dog.I also got hurt on the job because someone else wasn't doing there job so. I did it for them.

    Advice to Management

    I told my boss at the time we need more wet floor signs.


  9. "Stewarding Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Steward in Denver, CO
    Former Employee - Steward in Denver, CO
    Doesn't Recommend
    Positive Outlook

    I worked at Sheraton full-time (More than 5 years)

    Pros

    I had quite a bit of autonomy

    Cons

    I was constantly understaffed and overworked.

    Advice to Management

    Over hire.


  10. "Sheraton Hotel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Sheraton full-time (More than 5 years)

    Pros

    My immediate team members are close knit and very helpful. We work well together and have flexibility in our schedules. The employee discount is applicable at thousands of hotels worldwide.

    Cons

    Communication between departments, as well as communication between management/line employees is severely lacking. Cliques are rampant and give the hotel a very "high school drama" feel. The hotel is entirely outdated and efforts to "revitalize" are focused on superficial upgrades that do not resolve any outstanding issues. Employees as a whole are overworked. Scheduling in other departments is often disorganized, and is often used as a tool to punish employees (declining requests off without good reason, forcing employees to work overnight shifts in the hopes they'll quit, etc.)

    Advice to Management

    Treating employees like human beings and encouraging growth can be beneficial to both employees and the business.


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