Sheraton Reviews | Glassdoor

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Sheraton Reviews

Updated February 19, 2018
524 reviews

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3.3
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Approve of CEO
Sheraton CEO and President Frits van Paasschen
Frits van Paasschen
42 Ratings

524 Employee Reviews

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Pros
Cons
  • Busy operation, long hours for some staff (in 28 reviews)

  • management is a mess and work life balance is awful (in 12 reviews)

More Pros and Cons

  1. "Good place for part time"

    StarStarStarStarStar
    Former Employee - Barista - Starbucks in Salt Lake City, UT
    Former Employee - Barista - Starbucks in Salt Lake City, UT

    I worked at Sheraton part-time (More than a year)

    Pros

    For part time it was good fit.

    Cons

    Too many people start and quit for short period of time.Benefit to expensive.

    Advice to Management

    Lower the price for the benefits !


  2. "Food in beverage is pleasant, and opportunities are slowly presented to you if you work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sheraton part-time

    Pros

    Very professional management at Hotels

    Cons

    Part time means part time

  3. "Great culture and community"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shoreline Server in San Diego, CA
    Former Employee - Shoreline Server in San Diego, CA
    Recommends
    Positive Outlook

    I worked at Sheraton part-time (More than a year)

    Pros

    This Sheraton property has such an amazing family feel, everyone from housekeeping to management says hi to one another and gets to know each other. In the training process, the VPs of each department come talk to you and some had even talked about how they started at the same position I was training for moved their way up, staying with the company for over 20 years! Great motivation.

    Cons

    You are given a Starhot rate to use at other properties around the world but its quite difficult to ever be able to use it due to blackout dates and employee rate rooms not being available.


  4. "Getting to work all aspects of the hotel has taught me many things as well as working with all ethnicitys."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catering Coordinator in Northbrook, IL
    Current Employee - Catering Coordinator in Northbrook, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sheraton full-time (More than 3 years)

    Pros

    Great atmosphere, friendly, positive, excellent customer service for the guests.

    Cons

    Not to many departments care for another, if you ask to help. Not team players.

    Advice to Management

    You should appreciate your employees for all the extra hard work they do to maintain and keeping the customers satisfied.


  5. "Its an Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sheraton full-time

    Pros

    Great experience, very easy work.

    Cons

    If you don't have the right management then it will ruin your experience.

    Advice to Management

    Make sure to take it easy on your agents, treat others how you would like to be treated.


  6. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX

    I worked at Sheraton full-time (More than a year)

    Pros

    Management was good about granting time off requests

    Cons

    No real training program. I wasn't really trained for the position. Sat me in front of a computer to learn that way then put me out on the front desk for the first time on one of the busiest nights. It was a train wreck but that's all there was in the way of job training.

    Advice to Management

    Get proper training manual and plan together


  7. "Housekeeping department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeping Department in Orlando, FL
    Current Employee - Housekeeping Department in Orlando, FL
    Recommends
    Positive Outlook

    I have been working at Sheraton full-time (Less than a year)

    Pros

    Good at administration, interviews new employees, handled very difficult task,

    Cons

    Have experience working under difficulty pressure, have resolved bad administration

    Advice to Management

    Must have ability to handle stressful guest situation with a good attitude and pleasant approach, have a good team, and get to no there weakness and guide them how to go foreword in the most difficult day.

  8. "ok"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    nice bonus structure within company may be different now with marriott

    Cons

    didn't care about employees, or their comments to hr.


  9. "Ok for the moment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Concierge in Jamaica, NY
    Former Employee - Head Concierge in Jamaica, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sheraton (More than a year)

    Pros

    Most staff/ employees are good and hard working. Location is good too!

    Cons

    Focused service brand, limited options of jobs
    Standard pay package

    Advice to Management

    Don't stay only in the office, look at your people, listen to them


  10. "Bartender/restaurant server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bartender in San Diego, CA
    Current Employee - Bartender in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sheraton full-time (Less than a year)

    Pros

    Accommodating to schedule and requesting days off, understanding/relaxed management while still operating the restaurant efficiently

    Cons

    Confusing holiday pay no time and a half, have to use sick pay to recieve extra income. No PTO till after first year of employment. Management not super knowledgeable or expierienced with alcohol/beer/wine

    Advice to Management

    For my restaurant/department further knowledge on bar practices


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