Shop Direct Reviews in Liverpool, England | Glassdoor

Shop Direct Liverpool Reviews

Updated April 13, 2017
13 reviews

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Liverpool, England (UK)

3.3
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Shop Direct Group CEO Alexander Baldock
Alexander Baldock
4 Ratings

13 Employee Reviews

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  1. "Insurance advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance in Liverpool, England (UK)
    Current Employee - Insurance in Liverpool, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Shop Direct full-time (More than 5 years)

    Pros

    35hr contract. substantial overtime. 25 holiday entitlement increases with service. sick pay benefits full pay for 6 months.

    Cons

    company looking to outsource front line service to south Africa in the next 3 years. High chance of redundancy.

    management style; carrot and stick!

    Advice to Management

    management should adopt a more efficient style. Company needs to invest in employees to increase work load efficiency


  2. "Enjoyed working here a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Merchandiser in Liverpool, England (UK)
    Former Employee - Assistant Merchandiser in Liverpool, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shop Direct full-time (More than 8 years)

    Pros

    Fantastic office - Coffee shop and subsidised cafeteria on site
    Excellent career mentors if on the right team
    Exposure to many different product areas within clothing and home
    Established career development program

    Cons

    Can be hard to progress if your face "doesn't fit"
    Entry level salary can be low
    May be asked to move teams with very little notice and generally there is no opportunity to decline such a move

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Liverpool, England (UK)
    Former Employee - Analyst in Liverpool, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shop Direct (More than a year)

    Pros

    Some discounts in the online orders

    Cons

    Management is unprofessional
    Lack of job stability

    Advice to Management

    .


  4. Helpful (2)

    "Former employee of 11 years..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Liverpool, England (UK)
    Former Employee - Anonymous Employee in Liverpool, England (UK)

    I worked at Shop Direct full-time (More than 10 years)

    Pros

    Lovely people, nice environment to work in.

    Cons

    Management seem to be the main problem. Lack of communication at times.


  5. Helpful (4)

    "Shop Direct is a brutal place to work at!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Section Manager in Liverpool, England (UK)
    Current Employee - Section Manager in Liverpool, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Shop Direct full-time

    Pros

    Nice car park, exterior, canteen and loos. Tea making facilities and fridges for own stuff. Senior manager communicate well at monthly briefings except for the fact the keep telling us how great it is to work there etc etc

    Cons

    Dont come here! There is an undercurrent of nastiness. (This review will be undermined massively by HR and staff they order to do so)

    Comparative performance reviews six monthly where your manager has to grade you against your peers, not everyone can do well!
    Some have to get a lowly "1" or a "2" which means you arent doing well and may get no pay rise or bonus.

    Managers then have to "fight" for their favourite staff to receive the higher "3" or "4" grades in Consistency Forums run by HR. At these, forums employees are criticised and pilloried aby other managers trying to win the higher grades for their favoured staff. Good people are put down to "2" and "1" and they dont deserve it! There is NO appeal procedure at all.

    Part of this whole process is staff stabbing each other in the back to look good or working many hours overtime unpaid to be working above the call of duty.

    There are "Your Shout" online feedback sessions to management. However although claimed to be anonymous most staff dont believe it as you are asked so many details its easy peasy to id you.

    If you arent wanted, they get rid and you arent allowed to say this, they say "x" is pursuing interests elsewhere etc. All part of the "happy happy" culture.

    Its all happy falseness where you cannot and must not criticise the state of play. Could go on and on. Its like a cult!

    Oh, if there IS bonus, the low paid staff get an average of 0 to 8% of say 15 to 34k. The higher up you go the percentage bounus paid increases massively to a naximum 40% for those bosses on 90 to 500K (estimate) Certainly aint fair!

    Forced fun all the time! We all dont want to wear pink or bring a cake to work!

    Advice to Management

    Ditch the comparative performance and brainwashing. As staff for anoymous WRITTEN feedback if you do care.

    Shop Direct Response

    Mar 4, 2016

    Thank you for taking the time to write this review; we really do appreciate your feedback. Our people engagement survey ‘Your Shout’ is totally anonymous. We believe the way we assess performance and... More


  6. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Liverpool, England (UK)
    Current Employee - Senior Analyst in Liverpool, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shop Direct full-time (More than 3 years)

    Pros

    Fab people, great benefits
    Always something interesting going on or a celebrity visiting us at work.
    Great 25% discount on very.co.uk

    Cons

    You are rated against your colleagues by management, that's how they decide pay raise and bonus. If you are new in role, you are very unlikely to get a pay raise or much of a bonus until your second review year, unless someone on your team is seriously underperforming.
    This breeds problems with colleagues particularly at senior management level, particularly come mid year and end of year. Would recommend that pay is generally good for other departments but in FS and other analytics functions the pay is below market rate.


  7. "Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buying in Liverpool, England (UK)
    Current Employee - Buying in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time (More than 3 years)

    Pros

    Ask anyone who works at shop direct "what's the best thing about working her?" And they will reply; "the people". And they are. But there is so much more. Working at SD provides you with opportunity. Opportunity to be the best you can be, to bring out the best in others and to do the best job for your customer.

    Cons

    There are a lot of layers of management. Whilst these don't interfere with your day to day role, it can require some strong networking skills and real drive to get you where you want to be

    Advice to Management

    Keep focuses on the core values, keep focuses on the people. The rest will come.

  8. Helpful (1)

    "Lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Assurance in Liverpool, England (UK)
    Current Employee - Compliance Assurance in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct (More than 10 years)

    Pros

    Ambitious company with strong purpose and values
    Active People Forum for employee engagement
    Good benefits including staff discount and annual bonus

    Cons

    Rapidly changing business means roles and responsibilities are evolving and may change

    Shop Direct Response

    Jun 23, 2015

    Thank you for your great review. We really appreciate you taking the time to leave us feedback.


  9. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Liverpool, England (UK)
    Current Employee - Anonymous Employee in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fantastic environment, great colleagues and lots of potential

    Cons

    Could be more parking allocated

    Shop Direct Response

    Jun 23, 2015

    Thank you for leaving a review. Do you know that there is a car share scheme at shop direct which will provide you a parking space?


  10. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Executive in Liverpool, England (UK)
    Current Employee - Marketing Executive in Liverpool, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time (More than a year)

    Pros

    discount, office events, good canteen, on site beauty salon, good social events

    Cons

    location, most staff are older so the social events are limited to official quarterly events


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