Shop Direct Reviews | Glassdoor

Shop Direct Reviews

Updated Jun 20, 2019

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Found 121 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
73%
Recommend to a Friend
89%
Approve of CEO
Henry Birch
19 Ratings
Pros
  • "There are some great people doing some good work at SD(in 8 reviews)

  • "Company very keen on flexible working and work life balance(in 7 reviews)

Cons
  • "There has been a significant turn over in senior management with many of the most respected leaders leaving to go to competitors(in 4 reviews)

  • "Very Poor wifi to the point I just used my personal(in 4 reviews)

More Pros and Cons
  1. "Ambitious and forward facing place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Commercial Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than 5 years

    Pros

    The people and culture at Shop Direct are great.

    Cons

    Pace of change and transformation can feel slow.

    Shop Direct2019-06-20
  2. "Working there is a strange experience; jolly on the outside but oppressive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Southport, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shop Direct full-time for more than 8 years

    Pros

    On site gym at head office, reasonable campus with free parking.

    Cons

    Different managers create different workplaces/environments/cultures; all under the one roof. Luck of the draw! Subtle bullying rife, expectation to work unpaid such as through lunch and after work; not on the odd occasion but all the time. Unfair pressure is also commonplace especially after staff numbers cut again; managers dont discuss what tasks can be discarded or how tasks are managed, they expect it all to be done...

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    Advice to Management

    Stop talking about values all the time; live them and set a good example. This will cascade downwards. Please stop this school / church like culture; employees and managers falsely smile and go along with it. It wastes time. Be fair when it comes to bonus payments; senior managers get 15 to 25% of very big salaries whilst the lower graded staff get as little as 0.75% of a low salary. Find out what colleagues really...

    Show More
    Shop Direct2019-06-18
  3. "Busy Engaging Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Merchandising in Speke, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shop Direct full-time for more than 8 years

    Pros

    Culture People offices location managers

    Cons

    long hours systems salary progression

    Advice to Management

    better progression

    Shop Direct2019-05-28
  4. "Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than 10 years

    Pros

    Really friendly and supportive. Lots of training and performance feedback.

    Cons

    Can be stressful and lots to remember.

    Shop Direct2019-05-21

    Shop Direct Response

    May 28, 2019Employer Brand Manager

    Thanks for taking the time to leave a review on your time here at Shop Direct, 10+ years wow! Whilst it can be a challenge to keep up with the pace of life here at SD, responding to changes in our customers shopping and technology habits means we're always on the go! I do agree and ...

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  5. "Great team to be part of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of QA in Liverpool, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than 3 years

    Pros

    The company has a great vision, great leadership and a real sense of purpose. Things are constantly moving. This makes for a dynamic and exciting environment to work in

    Cons

    There are some areas of the business where the values don't come through as stongly

    Advice to Management

    Keep the momentum going, keep living the values!

    Shop Direct2019-05-11
  6. "Great place to grow!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Speke, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shop Direct full-time for more than 3 years

    Pros

    Really inclusive place to work, you get out of this company what you put in. There are loads of opportunities to try new things and there it lots of ambition.

    Cons

    Going through a bit of transition at the moment with it’s organisation structure and I think it still has some way to go. Looking promising, so here’s hoping!!

    Advice to Management

    Keep working on the communication and speak to the guys on the ground that are in the know.

    Shop Direct2019-05-09
  7. "Supportive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Payment Negotiator in Aintree, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Shop Direct full-time for more than a year

    Pros

    Good management that support you through difficulties Development plans Supportive Good training

    Cons

    Difficult job emotionally - having to support customers with mental health issues and financially difficulty. Customers are often aggressive Late hours System is slow

    Advice to Management

    Keep it up!

    Shop Direct2019-05-05
  8. "Data Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Data Scientist in Liverpool, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shop Direct full-time for less than a year

    Pros

    Great enviroment, experienced leaders, company inform changes, company have lots of opportunities to grow

    Cons

    No cons at the moment. Still relative new in the company.

    Advice to Management

    Keep the great work

    Shop Direct2019-04-26
  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Shop Direct full-time

    Pros

    Every member off staff friendly and happy to help, flexible working hours, friendly management, nice building to work in, gym at work, access to designer sample sales, great staff discount

    Cons

    no formal training structure in place, regular restructures

    Shop Direct2019-04-14
  10. "Typical Call Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advisor in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shop Direct full-time for more than 10 years

    Pros

    Easyish work if you can talk fluently on phone, a lot to pick up at first but easy once learned

    Cons

    poor organisation from directors, NOT customer focused at all, tough to explain policies to customers who are clearly getting ripped off

    Shop Direct2019-05-16
Found 121 reviews