ShopKeep Reviews | Glassdoor

ShopKeep Reviews

Updated January 17, 2019
88 reviews

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2.8
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Michael DeSimone
32 Ratings

Employee Reviews

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Pros
  • "Snacks in kitchen, a few catered lunches per month, cold brew on tap, Mac laptop to use when employed there, decent benefits, 401k" (in 12 reviews)

  • "The product is good and cheap for new small businesses" (in 9 reviews)

Cons
  • "Customer Care doesn't really work together that much on ideas" (in 12 reviews)

  • "Some transitional growing pains that often accompany fast-growth companies" (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "This Job Only Gives Back What You Put In"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - POS Specialist/POS Manager in Portland, OR
    Former Employee - POS Specialist/POS Manager in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ShopKeep full-time (More than 3 years)

    Pros

    4 years with the organization taught my quickly that nothing would be handed to me and that I would have to work hard for everything I earned. I had plenty of opportunity to rise through the ranks starting from a POS Specialist and rising to run a team. Fun office environment where everyone can talk, collaborate and learn from one another.

    The reps that succeed are the ones that keep their nose down, work hard and adapt their process as customer buying habits change. Plenty of recognition, bonuses, contests and company outings.

    Cons

    Long hours and work life balance can be a struggle, but this comes with any lucrative sales opportunity. If you complain about that, Sales is not the career path for you, so don't bother.


  2. Helpful (1)

    "Earn One's Keep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ShopKeep full-time (More than 3 years)

    Pros

    The people, the culture, seeing your contributions and inputs make a difference,
    witnessing improvements, managers care for your growth and interests,
    snacks, lunches, massages, PTO, great happy hours, and a place I want to go to work

    Cons

    Growing pains, Turnover, Some unhappy employees

    Advice to Management

    Address the issues that are leaving a bad impression. Keep in mind, that those that are happy at ShopKeep don't think to write on here and leave a review.

  3. Helpful (3)

    "Steer clear of this iceberg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ShopKeep (More than a year)

    Pros

    -Catered lunches
    -Cold Brew and Beer kegs
    -Nice Office
    -Stopped requiring College degrees
    -Easy inbound sales environment

    Cons

    As a top performer for 2 years here I felt like I had no voice. With changes in upper management the goal has become quite clear: trim the “fat” and get aquired with 0 consideration for emplyee morale or development.
    At points I would be called into rooms for “1 on 1’s” with no heads up beforehand, most meetings were uncomfortable.
    My opinions were wrong and if I did not agree that management was correct I would’ve most definitely lost my job
    Feedback was not encouraged and I feared losing my job if I spoke up about things I saw and heard other reps saying.
    0 diversity on sales team and almost all males. Fraternity in NY office.
    Came in thinking I would be able to interact with CEO as a top performer, when I introduced myself at a happy hour 1.5 years in he asked if I just started.....the. Proceded to tell me about the restaurant he owns (now out of business)
    Sales and marketing should be cohesive but sales reps are kept in the dark and lied to about lead generation and blamed when poor leads are not converting.
    -Comission is now absolutely atrocious. Literally laughed when they rolled up the slide deck.

    Advice to Management

    Take care of your people!
    Listen to what they have to say!

    "The ear of the leader must ring with the voices of the people."
    — Woodrow Wilson

    Before leaving I was basically in tears thinking about how much I loved to come to work in the old days, towards the end however I found, every step closer to the office I would get anxious and sad with the toxicity of the environment abd how sour this once beautiful team went.
    Give some sort of upward mobility.
    Dont be afraid to point the thumb instead of the finger


  4. Helpful (6)

    "Terrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in New York, NY
    Former Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ShopKeep full-time (Less than a year)

    Pros

    • Can't really think of any

    Cons

    • Very sparse "training" when hired and then you will be scolded at if you're not doing a good job due to the fore mentioned poor "training"
    • Constant changes with the product support. One day, it will be this process to activate an account, next day, it will be entirely different. Further making the "training" process impossible.
    • Have to work at least one day during the weekend every week, in addition to regular Monday-Friday schedule
    • Breaks are frowned upon
    • Unfriendly colleagues. Would scowl and be unhelpful when asking for assistance - mind you this is when I was starting out, so I was still in the "traininig" period.
    • Colleagues will literally snitch on you to management if you do something wrong
    • Lack of diversity. Was probably 97% caucasian (Mostly males) when I worked there

    Advice to Management

    None. Just a terrible company all around. Worst job I ever had, hands down.

    Fun fact: During my initial company happy hour, the first thing the then-CEO said to me was "You know General Greene? I own that place. Yeah." Not surprised it's closed for business now.


  5. Helpful (5)

    "Company is falling apart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    No opinion of CEO

    Pros

    They have catered lunches on occasion.

    Cons

    Micromanagement, inconsistent, frowned upon if you take lunches or breaks

    Advice to Management

    Get all new management


  6. Helpful (5)

    "SadKeep for the Sales Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - POS Specialist in New York, NY
    Former Employee - POS Specialist in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ShopKeep full-time (More than a year)

    Pros

    Snacks in kitchen, a few catered lunches per month, cold brew on tap, Mac laptop to use when employed there, decent benefits, 401k

    Cons

    Sales team goals are very unorganized, constant changes, frat culture. The commission pay outs were at one time amazing, but they went through huge changes as a company (changing members of c-level), and coincidentally at the same time drastically decreased monthly commission pay outs by thousands. Every conversation, one-on-one, or delivery of bad news, is structured as “a sale conversation”. No one seems happy on the sales floor anymore, not transparent with the team, I even question if they are approaching a buy out soon? This was once a place where I would wake up excited for Monday, but it quickly became the opposite of that. It became a huge micro management culture, barely allowing you to laugh with colleagues anymore. They don’t value anyone’s opinion as they already have their minds made up on what they want. No value in an exit interview as many members before me have given feedback on these same issues. I learned a lot during my time there, and I am so thankful, but I would not recommend this job anymore due to changes in the past 6 months.

    Advice to Management

    Genuinely listen to your employees for once! Train your customer care team so they know how to use the product and help your customers. Let the sales team become apart of the company again instead of feeling like numbers, meaning going to town hall meetings, company events, etc.


  7. Helpful (4)

    "Great job if you want to get out of a minimum wage job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Advisor
    Former Employee - Customer Care Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ShopKeep full-time (Less than a year)

    Pros

    Great Coworkers and Staff and Benefits were pretty decent. Loved that we were able to take laptops home. Opportunity to work from home after probation period (90 Days). Depending on which office you worked at either the Us or Ireland. Catering on Wednesdays. Medical and Dental costs were okay. Upper Management will work with you to get you comfortable and learn the information. After months of work, you can get the opportunity for career growth pending office location.

    Cons

    Feels like your reading a script. You pretty much do the same thing every day. Hope to god you get weekends off when you start off but 9/10 times you won't get that day off. Don't have an outside life outside of Shopkeep aka College, Marriage, or other hobbies that goes down the drain. The only thing you need is a High School diploma to get this job. They seriously overwhelm you with a ton of info that takes weeks to train but you only have a week at best to learn everything. Not to mention you are thrown into calls after the first week of "training". Pretty much every single day you will get yelled at by a Merchant. It really does drain your mind and body. Also, you must be a fast typer or least quick at the draw on things. The Commute is horrible as hell pending where the office is located. This line of work is somewhat outdated and can fearfully be obsolete at any time. In all honesty, I wouldn't make a career out of this at all.

    Advice to Management

    More time needs to be acquired for training people to hone their craft. One week's worth of training is downright insane.

  8. Helpful (8)

    "Find something better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    A few startup perks, decent office with lots of open seats

    Cons

    Slow growth, high turnover at all levels, too much politics for a company this size. Seems to have lost its direction and the competition is pulling away.

    Advice to Management

    Focus less on making as much money off your customers and more on improving and supporting the product


  9. Helpful (5)

    "10 years on and still very much a startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant Services in Chicago, IL
    Former Employee - Merchant Services in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ShopKeep full-time (More than a year)

    Pros

    Snacks and drinks, beer the last hour of your shift, assigned laptop and desk, company outings and holiday dinners, easy parking, weekly catered lunch, casual dress code, video games

    Cons

    Constant changes in schedule without approval, menial to no training, paltry salary, unhelpful and unsupportive team leaders, complete lack of teamwork and communication between departments. Everything done by online chat, unable to reach out directly to major departments, no Spanish speaking representatives.

    Advice to Management

    Communicate more effectively, slideshows and support articles are not a method of training but a way to cut corners under the guise of time efficiency. Schedule informative group meetings to train on new hardware or department changes. Integrate at least one representative from each department to assist merchants by phone, not using the customer care team as the middle man. Drop the ineffective hardware, and hire some bilingual representatives to pull out of start up status.


  10. Helpful (11)

    "Easy inbound sale - no career growth what so ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - POS Specialist in New York, NY
    Former Employee - POS Specialist in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at ShopKeep full-time (More than 3 years)

    Pros

    Your day to day will be fairly autonomous
    Make good commission if you do well

    Cons

    Commission structure and goals constantly changing
    Management is extremely hot & cold
    "What have you done for me lately" mentality from management
    Constant employee turnover