Shopbop | East Dane Reviews

Updated Jun 9, 2020

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2.8
37%
Recommend to a Friend
72%
Approve of CEO
Shopbop | East Dane CEO Kim Fleissner (no image)
Kim Fleissner
7 Ratings
Pros
  • "Good benefits (PTO/vacation time, insurance, 401k matches)(in 6 reviews)

  • "Great discount, great benefits (through Amazon), learn a lot here because you are surrounded by really smart people(in 5 reviews)

Cons
  • "Work/Life balance is terrible, especially during the holidays(in 7 reviews)

  • "Too many people are placed into positions of power without formal training or education because of the high turnover within the company(in 7 reviews)

More Pros and Cons
  1. COVID-19

    "Solid through Covid"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in New York, NY
    Recommends
    Positive Outlook

    I have been working at Shopbop | East Dane full-time for more than a year

    Pros

    Very smart, talented, and thoughtful current leaders. Shopbop was able to keep everyone on staff (I think) when other corporate retail companies were laying people off. They had people who couldn't perform their pre-COVID jobs at home filling in where needed. Very commendable. Company was very good with encouraging employees to work from home.

    Cons

    Can be a very fast paced environment which is ideal for some but can be very stressful. Overtime is no longer approved because of Amazon's new COVID policy of double-over time which was meant to relieve stress but instead has created more stress.

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  2. Helpful (6)

    "Inclusivity doesn’t matter"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I worked at Shopbop | East Dane full-time

    Pros

    Select departments are passionate about what they do and enhancing the customer experience. Within departments there are close bonds which makes the days more manageable.

    Cons

    Members of the leadership team have been publicly humiliated and bullied by the executive team. Human Resources has been referred to as the “narc” by members of the inner circle because they work for the executives not the employees so don’t bother trying to bring anything to their attention. There is little interest in employees well-being both mental and physical. When the CEO learned multiple departments were experiencing anxiety and unusual amounts of stress she replied in a large meeting that employees are just Type A personalities and it had nothing to do with work. End of story. Mental well-being is not important and those who speak up are pushed out. Executive team lacks basic understanding of business best practices creating an environment where departments constantly spin to try to meet the ever changing demands. Blame is often placed on teams who are only doing what they are forced to do as ‘managements way is the only way’. There is no organizational alignment because there is no culture. What used to be a culture based on transparency, trust and data is now a culture of yesing management through hierarchy. This type of culture seeps into decision making - which ultimately will break the company. Because of managements way of ruling, there is a complete lack of diversity in how the business thinks about the ever evolving customer and the best way to serve the customer.

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  3. Helpful (7)

    "Creative-Operations felt like high school: Cliques, gossip, double standards, and lack of accountability."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Shopbop | East Dane full-time for more than 3 years

    Pros

    Benefits, Healthcare, Pay, Security, Location

    Cons

    In my opinion, the atmosphere in creative-operations at Shopbop mirrors the television show "The Office" in many ways that are not positive. First, they want everyone to think of each other as "family". But a business is not a family or second family or any sort of family. A business should be professional and not intertwined with personal life and feelings. Yet, in spite of this, not everyone is welcome to become a family member. There is definitely an "in" group and an "out" group in creative operations. For those who fit this familial mold, they are treated with kindness and illegal substance parties. It has even been suggested through the grapevine that promotions and roles are chosen not based on merit, but favoritism (and even nepotism). Therefore, the members of the "family" seem to have carte blanche to act and treat others however they want without fear of repercussion. Whereas the "non-family" members are subject to being called out for doing the same things that "family" members do, but never get in trouble for. Overall, the environment can be quite taxing and scrutinizing if you are not a "family" member. It can lead you to feeling excluded, not good enough, and all together terrible and without a reason to live. My time at Shopbop made me feel like I was never good enough. And I found it so odd and unprofessional that what felt like a majority of the creative operations employees had dated one another.

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  4. Helpful (5)

    "Nothing good to say"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shopbop | East Dane full-time

    Pros

    Benefits start Day 1. Pay is above normal.

    Cons

    No work/life balance. Upper Management has no clue what is going on. Constant change in management and I mean entire departments within a year or two. Absolutely no training or help provided. Referred to as a "level" not a person.

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  5. Helpful (2)

    "Marketing Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Shopbop | East Dane full-time for more than 3 years

    Pros

    Great discount, great benefits (through Amazon), learn a lot here because you are surrounded by really smart people

    Cons

    People are not friendly, you feel attacked in meetings, departments are siloed, a lot of the buyers think they run the place and give off a mean girl mentality, not a lot of processes

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  6. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Team Lead in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopbop | East Dane full-time for more than 3 years

    Pros

    A great discount, great people and the ability to grow

    Cons

    Odd hours when you first start but it can get better with growth

  7. Helpful (3)

    "Amazon without Amazon"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Title in Madison, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Shopbop | East Dane full-time for more than a year

    Pros

    You learn a lot about Amazon culture.

    Cons

    Management is rude. Most employees have been there less than a year. Departments highly compartmentalized. Bad customer service approach and bad data/inventory control are engrained in the company culture.

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  8. "store associate"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Associate in Madison, WI

    I have been working at Shopbop | East Dane full-time for less than a year

    Pros

    Good pay, set schedule, good managers

    Cons

    Hard interviews, long shifts, overtime

  9. Helpful (2)

    "Young, dynamic and disorganized"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shopbop | East Dane full-time

    Pros

    - decent pay - good opportunity for intra-departmental promotion - In customer service, very young and friendly staff, though this is changing with how quickly this is growing - VERY hands off management

    Cons

    - 401 k plan has a pretty abysmal match - You live in constant fear of what the marketing department will do next, as there is absolutely no interdepartmental communication and what they do directly impacts customers - The hours are so horrendous I can't imagine doing this job outside of my early 20s, there is absolutely no consistency to your life. I believe this is responsible for a pretty signifcant brain drain in the customer service department specifically (hours seem fine outside of CS and WH)

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  10. Helpful (4)

    "Please to not get into, bankrupcy follows soon"

    1.0
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Picker/Packer in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Shopbop | East Dane part-time for more than a year

    Pros

    guards and free access to 911

    Cons

    Terrible, uneducated with deeply disturbed mental incapacitated management with familiarity of identification of more, but question is how much more. Next question is what kind of investors burn out their efforts?

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Found 82 reviews