Shopify reviews

3.4

45% would recommend to a friend

(3,718 total reviews)
avatar

Tobias Lütke

48% approve of CEO

48% positive business outlook

Shopify has an employee rating of 3.4 out of 5 stars, based on 3,718 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shopify employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Jul 11, 2022
Recommend
CEO approval
Business Outlook

Pros

There are some immensely talented people at Shopify. For a company that is known to underpay, I was always amazed by the level of skill we were able to onboard.

Cons

Over the last year the culture at Shopify took a steep dive. New SLT seems to forget that they are running a team of humans. A lot of unreasonable pressure and expectations are being pushed downstream while SLT is never held accountable for their choices. The company made promises to their employees regarding compensation adjustments and proceeded to miss all of their timelines one by one without any accountability. We're now policing public messages to make sure no one is voicing anything with any resemblance of criticism to our leadership team. While I was not at Shopify very long, I did get the impression that disagreeing with SLT or criticizing our CEO was truly something you were not allowed to do there. Ironically, it feels like the easiest way to prevent that would have been to not give people a reason to feel so passionately against the job SLT is doing.

2.0
May 9, 2023
Recommend
CEO approval
Business Outlook

Pros

- Great/close colleagues. - Interesting projects to work on. - Great learning resources and opportunities. - Good WLB, depending on where you are in the organization.

Cons

- The company is run by a CEO that changes his mind on a whim with little to no pushback from people directly under him. Case-and-point, he acquires a fulfillment company for 2.1 billion dollars, only to sell it for 1.1 billion dollars 10 months later. This is not an example of sane or prudent decision making. I understand that successful acquisitions are rare but I've never seen an acquisition given up on or resold less than a year later. Such whimsical decision making does not happen with people who know how to run companies. - Senior leadership outright lies. Case-and-point, in Feb 2023, the president of Shopify states that no more layoffs will happen. Then 3 months later a 20% layoff occurs. Even the most senior leaders of a company cannot guarantee, under all circumstances, that layoffs will not occur. So don't bother saying that they won't occur in major business news publications. This is an example of why you shouldn't take what leadership says at face value. - Depending on where you are in the organization, you may find yourself on project where you have to deliver features, quality be damned. You may or may not be okay with this approach to software development. - Internal processes and communication tools change with no realized benefit. On the contrary, there have been net negative benefits of some changes. - Attempts at fostering a trusting culture are laughable.

1.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Remote is nice, the people you work with day to day can be awesome. The pay is decent, not great but decent.

Cons

Trying to get anything done here is incredibly difficult. They say to think outside the box but when you try to do something new you hear "that's not really the Shopify way". Unless the idea comes from management who has no idea what is and isn't possible, but if it can't be done or it doesn't go well it is your fault. Even though every step you do needs to be approved by someone above you, so nothing you ever do is really your own work. But if it doesn't go well it is your fault. Also people will just be gone, I cannot count the amount of great people I worked with and would be in the middle of a project with who would just be laid off with no idea who would take up the slack, which caused projects to get stalled or just die. Which once again comes back around on you when it wasn't successful or didn't have impact. Do not come to Shopify. You might get lucky and get on a good team with a manager that won't micromanage you and gaslight you during your time. But it is more likely that it will happen to you also. Also the new promotions and pay raises are a joke. You will not get either.

Viewing 1 - 3 of 3,718 Reviews

Glassdoor has 4,246 Shopify reviews submitted anonymously by Shopify employees. Read employee reviews and ratings on Glassdoor to decide if Shopify is right for you.