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Shopify Technical Support Reviews

Updated Sep 21, 2021

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Found 16 of over 1,245 reviews

4.5
96%
Recommend to a Friend
98%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
13 Ratings

Ratings by Demographics

This rating reflects the overall rating of Shopify and is not affected by filters.

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  1. 3.0
    Former Employee

    Emotionally draining

    Sep 21, 2021 - Technical Support Advisor in Wellington, Wellington
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay Good opportunities for the right people Flexible WFH role

    Cons

    Massive workload Metrics were a little strict

    1 person found this review helpful
  2. 5.0
    Current Employee

    yes

    Sep 3, 2021 - Technical Support Lead in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good, great culture, innovative, fun, entrepreneur

    Cons

    scrappy, slow, growing but stagnant

    Be the first to find this review helpful
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  4. 4.0
    Former Employee, more than 1 year

    Amazing company to work for!

    Jul 17, 2021 - Technical Support Advisor in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Challenging, rewarding, amazing company culture, wonderful perks.

    Cons

    Super high-stress, low pay for the job, and hard to move up within the company. All that said, the pros far outweigh the cons.

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  5. 5.0
    Current Employee, less than 1 year

    Best organization ever!

    Jun 29, 2021 - Technical Support Agent in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working with great people ! So many cool shopifolks all around the globe! I love the remote job.

    Cons

    30 minutes lunch seems too small. If you can't handle the pressure, this job isn't for you.

    Continue reading
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  6. 5.0
    Current Employee, more than 5 years

    Shopify changed my life

    Apr 28, 2021 - Technical Support Lead in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Constantly pushing the bar, and making each day an exciting opportunity. A place that TRULY cares about its employees.

    Cons

    In a world of constant change, it can be easy to make work your entire identity

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  7. 5.0
    Current Employee

    Great company

    Mar 12, 2021 - Technical Support Advisor in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work environment, great people, great culture

    Cons

    I have no cons right now

    Be the first to find this review helpful
  8. 5.0
    Current Employee, more than 1 year

    Great place to work

    Feb 13, 2021 - Technical Support Advisor 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    work from home no micromanagement great environment

    Cons

    none found so far after 1 and a half year in the position

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  9. 3.0
    Current Employee

    Perks but not perfect

    Feb 2, 2021 - Technical Support Specialist in Toronto, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    attempts are made to make work feel human

    Cons

    you can see through the vale, this is a corporation that slings some convincing koolaid

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  10. 4.0
    Former Employee, more than 1 year

    Great role and company to work for though some departments can be a bit elitist

    Jan 13, 2021 - Technical Support in Ottawa, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -Great place to work - amazing benefits - ability to grow in the role and get hired internally for other positions

    Cons

    - working from home can be lonely - some departments take a bit of an elitist attitude - corporate politics at manager levels

    Be the first to find this review helpful
  11. 4.0
    Current Employee, more than 3 years

    A Fantastic Company but a Company none the less

    Dec 4, 2020 - Technical Merchant Support in North Bay, ON
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great culture and leads create a fantastic team environment where you can feel truly valued based on the work you put in.

    Cons

    Companies are still companies business decisions must be made and in a growing company that can often mean change. You must be able to thrive on change to work here

    Continue reading
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    Shopify Response

    Social Care

    Hello, there! Thank you for sharing your experience. We love to hear that you’ve had such a positive experience at Shopify. Feeling valued while at work is an important part of a healthy work environment. You’re right in that with scaling comes change. One of Shopify’s values is to thrive on change. We have learned that it’s necessary to learn to become comfortable with uncertainty. While we grow, our teams are working to create a better culture and environment at Shopify. Thank you again for sharing your feedback.

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