Found 29 of over 3K reviews
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great benefits and actually care for you and encourage you to use all your vacation and personal days." (in 348 reviews)
- "+ great people ( talent and 'just' people wise )" (in 278 reviews)
- "Great culture and lots of variety in work amongst different teams." (in 223 reviews)
- "Good benefits, work from home" (in 115 reviews)
- "A good work/life balance is encouraged" (in 91 reviews)
- "Massive layoffs without any warning AFTER saying there will be no more layoffs privately and publicly" (in 106 reviews)
- "Senior leadership will not take responsibility for any decline in growth or making the wrong strategic decision" (in 100 reviews)
- "poor management and quite top down" (in 86 reviews)
- "Inexperienced managers and leads" (in 47 reviews)
- "term contracts Insufficient training No transparency of performance evaluation criteria" (in 33 reviews)
Ratings by Demographics
This rating reflects the overall rating of Shopify and is not affected by filters.
Reviews about "working from home"Return to all Reviews
- 5.0Jan 22, 2022CoordinatorCurrent Employee, more than 1 yearWaterloo, ON
Environment gives you room to grow and learn and own your own development. Working from home and flexible hours
Can get pigeonholed into career growth. Career pathing beyond coordinator likely needs to happen elsewhere in order to get paid more
- 5.0Jul 24, 2017Customer Success GuruCurrent Employee, less than 1 yearVancouver, BC
The culture is amazing The salary is great and including all benefits they offer ups the compensation by at least another $8000 a yeah. Lots of opportunity for advancement Rewording work with merchant and in the communities. Great leaders and honest open door policy and transparency.
More time together would be great. Working from home as a remote employee is great but nice to see your coworkers IRL as well. Needs more opportunity for BC but they are still very much growing so I can imagine this will come.6
- 3.0Feb 17, 2021Customer Success GuruFormer Employee, more than 1 yearVancouver, BC
The benefits were good and working from home before it was mandatory was nice
You’re just any number, particularly if you’re in a lower ranking role like support1
- 5.0Jun 28, 2021Support AdvisorCurrent Employee, more than 1 yearWellington, Wellington
Amazing place to work, great perks
working from home can be hard to balance if you're not used to it
- 5.0Mar 23, 2020Customer Success GuruCurrent Employee, more than 1 year
After several bad experiences with corporates businesses, Shopify has showed me a light at the end of the tunnel. First of all, they treat you like a human being and as a person, and if you have any issues in your private life they will help you out as much as they can. And in Shopify you're supporting merchants as a Guru where they have an online store, and if they run into any issues or you're helping them out with any advice that you can give them. After one year of tenure with Shopify I still can't believe how they treat their employees. Everyone is so caring and everyone helps you out as much as they can. And trust me when I say that you're not a number here. I spoke with some CEO's and Directors and they're normal people like us, they'll listen to you and they will take your feedback very very seriously. Pros: 1. Working from home - I never thought that working from home will be so fun and relaxing. After spending 5 hours a day on commute on previous job, working from home came as God given! More time with family and kids, drastic saving either on public transport or on car fuel and no more spending €10-15 on lunch in cantina. 2. Amazing colleagues and Team Managers - These people will give their hearts out to help you out, and no backstabbing! 3. Perks and benefits - Every year you get a significant amount of € bonus (trust me when I say significant) to expense it as you want it. - Fully covered private health care and full paid by Shopify - 20 days of holidays and 10 personal days (call it sick days but they aren't) so technically you have 30 working days of leave. 4. Professional development - If you want to learn more about your job or if you think that an online course or a book will help you out, Shopify will cover the expenses. 5. Loads of training each week that you get allocated outside of live channels or Professional Development time too. 6. Salary - Salary is amazing when comparing same role with Apple. I'm not going to mention Amazon as they are paying peanuts compared to Shopify and they don't brainwash you like the others. Just to add, this isn't a manager review, I'm a Guru here in Ireland and my family means everything to me! I used to commute 5 hours a day before Shopify to bring bread in our house, my little kids didn't even see me, in morning when I would leave nor in evening when I would come back home. My relationship with my children has drastically improved because I'm working from home and you're always there for them if anything happens! I know that some other reviewers will complain about Social life balance because we're working from home. If someone isn't capable of going out to a pub or to call their friend to meet up after they finish their shift then something is really wrong with these people. And I've been super productive while working from home, no dress code...nothing. No 50-100 other people around me laughing, talking, coughing, sneezing, creating distraction which would distract you. So yes, this is a place for me to stay!
Handling 3 chats at the same time can be daunting!7Shopify Response4y
Hey! Thank you for taking the time to leave such thorough and helpful feedback. It’s heartwarming to hear how positive your experience has been overall since you joined Shopify. It’s particularly great to know you feel heard and you feel everyone is approachable and caring, even at the executive level. I’m glad you see working from home as a positive and you’re achieving a better work/life balance and getting more family time since joining Shopify. That is important for sure. The Talent team at Shopify work hard to continually review our perks and benefits to ensure we remain competitive and employees can tailor their package to their lifestyle. They will appreciate your great feedback here. Support Leadership have been asked in the past why gurus are handling 3 chats at once. The research they have done indicates this is the best way to handle the volume of chats we get, especially since there is often a delay in one merchant responding. Being able to handle other chats while you wait on them coming back tends to be more efficient. That being said, I will certainly send this feedback on for you as I know they are constantly reviewing our processes. I hope you’ve also discussed it with your lead. They are likely to have suggestions on managing this. Another thing I find helpful is discussing this in a meeting with the rest of your squad. Everyone has different techniques on how they handle their chats so brainstorming together can be helpful in coming up with new ideas on how best to manage your workflow. Again, thank you for your thoughtful feedback!
- 5.0Mar 28, 2022Support AdvisorFormer Employee, less than 1 yearSt. Catharines, ON
very supportive teams and working from home is a dream
schedule fluctuates and is inconsistent
- 4.0Oct 26, 2022Senior Support SpecialistCurrent EmployeeToronto, ON
* Working with Shopify has been a great way for me to enter and learn more about the tech field with little previous experience. * I have personally experienced a lot of room for growth and new roles. * Working from home without having to worry about someone ever trying to force me into the office is great. * Solid health benefits and WFH perks
* There has been lack of transparency by upper management regarding big decisions. * The entry-level roles are a lot of hard work and can be very stressful. Burn out levels are very high among support advisors/specialists. * Career growth opportunities may be limited at the moment, depending on what you're interested in.
- 1.0Jan 16, 2023Team LeaderCurrent Employee, more than 1 yearBrisbane
WFH is one of the only real benefits within the role. You will also get roughly $4k for office equipment when you start to set up your home office. A lot of random swag.
One of the first things I was told by my support lead was “we are not a family, as you can’t fire family”. In the interview they will talk about flexible schedules - this just means you have the flexibility to work from 9a - 9p without having to be in an office. Be prepared for a lot of pointless emails to justify the Support Leads existence within the organisation. Every morning starts with a 30 minute meeting where they will recap the email you have got overnight. No, really, at least 5 hours of your day will be meetings. You won’t have enough time to get your actual work done in between meetings, which will lead to working 10+ hour days most days. Your expected to constantly be on call in some way (mostly through Slack) No real job security. Every month it feels that there’s new teams that have been made redundant. No job progression. You will get told the day you’re due to start your new role that you’re no longer needed in that role. I have seen colleagues be unable to move into their previous role meaning they are essentially fired. A lot of mixed messages from management - especially within the Australian Teams. Compensation and benefits seems okay - but within the contact centre and team leader space you’re being paid at least $10k under market rates - they spin this as due to the benefit of working from home.5
- 1.0Oct 23, 2019Customer Success Guru - RemoteCurrent Employee, more than 1 yearToronto, ON
Great benefits and working from home is ideal. A lot of really nice people work at this company.
The guru role is expanding all the time and it is almost impossible to keep up. Management is just not listening and I've been here for 2 years and can see they are not listening. Burn out is frequent and real, and with only 10 sick days a year allowed, you end up taking days off and not getting paid for them if you go over those 10 days. The work load of the role has increased 100% but the salary definitely has not kept pace with that. 30 minute lunches and being micro managed is really frustrating. Shopify says they trust us and we are adults, but they micro manage guru's and watch our every move - even bathroom breaks! Steer clear of this role if you are thinking of this company.23