Shoppers Drug Mart Reviews | Glassdoor

Shoppers Drug Mart Reviews

Updated April 22, 2017
1,077 reviews

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Full-time Part-time

1,077 Employee Reviews

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Pros
Cons
  • Main issue is the Head Office not recognizing the differences between good stores and bad ones (in 42 reviews)

  • Just above minimum wage where I work (in 36 reviews)

More Pros and Cons

  1. "Fast paced environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots to learn, teaches you to handle pressure and heavy traffic. Good points program and discount. A lot of opportunity for new students and interns. Each store has it's ups and downs. Flexible schedule.

    Cons

    Can get very busy at times at certain locations. Some of the team members are not as efficient as others; varies from store to store.

    Advice to Management

    Hire younger staff that are faster and more motivated. Communication skills of employees should hold a higher importance than it does currently at certain stores.


  2. "supervisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart full-time

    Pros

    not a lot of work to do

    Cons

    mad customers all the time


  3. "Pharmacy Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Kelowna, BC (Canada)
    Current Employee - Pharmacy Technician in Kelowna, BC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shoppers Drug Mart full-time

    Pros

    Great benefits, great hours plenty of holidays.

    Cons

    Some of the staff lack skills and knowledge.

    Advice to Management

    Hire better qualified staff


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  5. Helpful (1)

    "Nice co-workers and gifts at Christmas but associate owner has never even said hi to me."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser in Brampton, ON (Canada)
    Current Employee - Merchandiser in Brampton, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shoppers Drug Mart part-time (Less than a year)

    Pros

    - friendly co-workers
    - gifts at Christmas
    - potential to learn all jobs in the store
    - accommodating work hours
    - 30% discount

    Cons

    - rude and demeaning manager
    - staff are completely over looked by the associate owner
    - minimum wage
    - not many opportunities for staff under 17
    - some workplace safety violations
    - high turnover rate

    Advice to Management

    Associate owners should acknowledge staff and even try to know who everyone is. Managers should not yell at staff and talk down to them. Staff who take an interest in other positions should not be denied training.


  6. Helpful (1)

    "Amazing in store culture, although head office needs to change their ways."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Boutique Expert in Toronto, ON (Canada)
    Current Employee - Beauty Boutique Expert in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shoppers Drug Mart part-time (More than 3 years)

    Pros

    -30% discount is always a plus.

    -flexible schedule even for full timers if there's adequate notice to take time off
    (My location Atleast)

    -Constantly promoting "Blue" (good) culture in store

    -trainings for cosmetic products and the amazing Gratis we receive ( BB Expert )

    -can work different stores to get more hours

    Cons

    -Main issue is the Head Office not recognizing the differences between good stores and bad ones. I understand there is a new DM in my district, but before they put out ALL the same rules, please remember your stores are all different. I understand they're all under the SDM/loblaw family but don't forget that we work in those stores all day and that makes us knowledgable on what works and doesn't. So please before you implement things, remember a store is its own living and breathing entity. Perhaps taking time to sit down with different employees and see how it works. The suits and all the façade of superiority doesn't matter to us. We need to know you care, Pretend if you have to.

    -Also, "customer is always right" doesn't work in this environment. Take care of your workers first and your workers will take care of your customers.

    -And please stop harbouring multiple Part-time employees just to avoid giving your workers Full-time status. That's greedy and unfair to some of them who has worked years in your stores.

    -fix your policies for Returns. That's 99.9% of the reason we get in arguement with customers. Lay out a proper guideline

    Advice to Management

    -Stop being so cheap, your workers works very hard, learn to reward them.


  7. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart part-time

    Pros

    flexible hours
    30% discount on almost everything
    covered some cosmetics and merchadiser shifts

    Cons

    can get busy during peak hours


  8. "Beauty advisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Flexible hour for people who is in school
    experience to learn about all the product

    Cons

    Poor management
    working by yourself
    they want you to take a role of a security because of open concept


  9. Helpful (1)

    "Loved the employee discount"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Shoppers Drug Mart part-time

    Pros

    30% off on everything in the store (excluding lotto tickets)

    Cons

    I don't think I deserved minimum pay for how hard I worked/how many responsibilities I had.


  10. "Cashier/merchandiser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    overall it was a valuable experience as a start-up job, management was very nice and understanding.

    Cons

    overall it was a valuable experience as a start-up job


  11. "Content at Shoppers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Shoppers Drug Mart full-time

    Pros

    Great staff, honestly good ethical values, a lot of nice customers.

    Cons

    Theft is demoralizing, the odd stressful customer, pay is not great.

    Advice to Management

    Try to accommodate others' schedule wants more.



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