Shurgard Self Storage Reviews

Updated Nov 9, 2020

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2.5
39%
Recommend to a Friend
79%
Approve of CEO
Shurgard Self Storage Chief Executive Officer Marc Oursin
Marc Oursin
6 Ratings
  1. "oversee 9 stores"

    5.0
    Former Employee - Area Manager 
    Approves of CEO

    I worked at Shurgard Self Storage full-time

    Pros

    The company always put their associates first

    Cons

    some of the request was not achievable and they knew.

  2. "Wouldn't recommend"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in London, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shurgard Self Storage full-time for more than a year

    Pros

    The only advantage is the working hours

    Cons

    Disrespectful towards staff and customers; Lack of opportunities for growth

    Continue reading

  3. "Okay employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Shurgard Self Storage full-time for more than 3 years

    Pros

    Good achievable monthly bonus scheme

    Cons

    Lots of cleaning and maintenance

  4. "Review"

    4.0
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shurgard Self Storage full-time

    Pros

    Verry good ceo, praises his employees

    Cons

    No homeworking policy. Maybe in the future

  5. "Bad management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Real Estate Development Manager in Paris
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Shurgard Self Storage full-time for more than a year

    Pros

    Famous company, main financial means

    Cons

    Bad management and bad methods

  6. "Good company, terrible DTs"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shurgard Self Storage full-time for more than a year

    Pros

    Comfortable work life balance environment

    Cons

    There is no stability working there

  7. "Good hours, bad management and progression"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Negative Outlook

    I have been working at Shurgard Self Storage full-time

    Pros

    The hours are decent enough and it can bring something different every day

    Cons

    Singlemanning, management not really developing their teams, no real help to progress

    Shurgard Self Storage Response

    January 15, 2020HR Manager UK

    Thank you for taking the time to post your review. I am glad you feel the role is varied and can provide a good worklife balance. We aim to develop our team through management coaching and also there is self development through our online academy.

  8. Helpful (3)

    "Good Management at Area level"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in London, England
    No opinion of CEO

    I worked at Shurgard Self Storage full-time for more than a year

    Pros

    Good progression to a managerial position from the entry level. Meaning that you can be a store manager within 1-2 years. Area Management at district level is very good and they're very experienced and knowledgable for the area I worked in. Annual events outside of work. Also socials outside of work. Sales training is very good and I did learn a lot from being employed by Shurgard. Diverse role which offers a lot of diverse challenges which were fun. Mainly working to KPIs in up selling and debt collection. Sales scripts help in developing confidence to sell products. Working weekends are easy as the opening hours are a lot shorter than most other retail shops.

    Cons

    Single manned means that you spend the majority time of working in store on your own after you have passed your probation. After you are promoted to Store Manager you cannot go any higher. All management positions are employed from outside the company. Other stores within the company steal contracts (which is what your comission is based on). When raised the company doesn't do anything about it. Cleaning prioritised for Shurgard Staff to save money for the company. As a Assistant Store Manager or Store Manager you are expected to clean for a few hours on a daily basis. Customers expected to pay price hikes after every 6 months. Management leave you with no alternative to over come this issue. They either stay and pay the inflated rent or leave to a competitor. This can affect the money you take home in bonus. The rota based system means you work three weekends out of four. Leaving you with only one weekend where you don't work. The basic has been increased but Shurgard have halved the comission. That means that the sales incentive has been reduced significantly.

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  9. "Not a very nice company to work for!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Shurgard Self Storage full-time

    Pros

    Shurgard has strict procedures for all relevant processes. They are have good insight in figures, markets etc.

    Cons

    Bad atmosphere, bad collaboration, HR can improve!

    Continue reading
  10. "Disgusting"

    1.0
     

    I have been working at Shurgard Self Storage

    Pros

    Large storages , bla bla bla bla

    Cons

    My storage was Broken into to and valuable things were stolen over an enormous amount of money than neighter shurgard nor the insurance affiliated bothered reimburse , not even e third of the value of what what stolen to suggest an apology for their mistake and negligence 3 more units were burgled. On the camera they caught the possible thieves but not the police or shirgard were interested in further investigations leaving me dry. Poor service, not enough security and while I was told the last call for custemers to check into the units was 23:00 pm the people caught on camera got in at 21:00 pm and left at 3:00 am! How does that work? This company needs to be sabotaged , they are appalling !!

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