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Shutterfly Reviews

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3.7
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Chris North
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Employee Reviews

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Pros
  • Work/Life Balance - If you manage your time well work will stay at the office (in 49 reviews)

  • nice culture, great people and products (in 27 reviews)

Cons
  • less opportunity for career advancement, no 401k match (in 14 reviews)

  • Some managers don't allow work life balance (in 14 reviews)

More Pros and Cons

  1. Helpful (5)

    "Working for the company was great... Just one manager ruined it"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    The company really respects work/life balance. The technology team had a lot of very sharp folks who were more than happy to share knowledge, help each other, and treated everyone else on the team with courtesy and professional respect.

    Cons

    Certain managers lack the people-management skills, don't listen to their team members, and assign tasks that with time lines that are impossible to meet.

    Advice to Management

    Listen to the employees when they say there is a problem with a manager. Don't just try to brush the problem away, and give ultimatums saying that there's nothing you can do to resolve the issues.


  2. Helpful (1)

    "o.k. work place. nice people. no flexibility. not much vacation"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    nice people
    approachable sr. management
    pleasant atmosphere in office

    Cons

    no work life balance
    poor vacation policy
    little flexibility
    not good for parents with kids

    Advice to Management

    some of the 'fun' cultural/company activities seem forced and like you're in elementary school


  3. Helpful (12)

    "Great people, terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Disapproves of CEO

    Pros

    - Decent benefits package: life, health, dental, vision insurance options are very reasonable.
    - Cheap snacks and free soda, plus good amount of "fun" activities for employees during the year (barbeques, parties, sports events, etc)
    - Free and discounted products from the website twice a year
    - Super nice people at low and mid levels (base pay workers in manufacturing, engineers, etc), most folks here are dedicated, passionate, trustworthy, and competent.
    - Recognition program allows employees to recognize noteworthy achievements of other employees directly.
    - Relatively open atmosphere - easy to talk with other people, and use of technology to communicate is good, just wish it was used more by upper management instead of only by the underlings.
    - Family friendly: the company is very forgiving when it comes to kids' appointments or school events. They provide time off and maternity/paternity leave (at least per law, in some cases a little nicer I think). However, see the note below.
    - Trying to be eco-friendly in some ways. Quite a bit of recycled product is used in manufacturing and the manufacturing facilities practice good methods to make sure that as much as possible that is recyclable, gets recycled. More could be done, of course, but at least it is a start.

    Cons

    - Huge discrepancy in executive compensation vs. everyone else. Executives get millions of shares of stock and large salaries quarterly and yearly, whereas most employees get very few if any stock options and have much lower pay rates, even though we put in a lot more hours and a lot more heartache. Mostly happened after we went public on the stock market.
    - Impossible to get ahead. 5+ years of dedicated HARD work and still no promotion or professional development plan of any kind. Once you are in, you are stuck, and can expect new upper management to be hired from outside the company (major bummer).
    - "Work / Life Balance" is way off. Company operates 24 / 7 but employees get no respite.
    - Bonus structure is effectively non-existent. After many years of trying to get a reasonable, regulated bonus structure (pay for performance, etc) one still does not exist (at least in my department)
    - Outsourcing is terrible, whether it is engineering, customer service, or manufacturing. Loss of quality controls, coordinated and consistent training, difficult to maintaining levels of service and communication.
    - Turning into a place that micro-manages, but has terrible management skills at the same time. Not a good combination. Was much better before we went public on the stock market, it felt more like a 'family' of people working together to create incredible products and services, now it feels more like your typical Fortune 500 company that doesn't care as much about its workers as people as it does in turning the biggest profits, regardless of the 'human cost'.
    - Marketing team needs to be fired. They don't think about the 'big picture' when doing things, and often end up causing huge headaches to other parts of the company like customer service and manufacturing, yet there are never any repercussions.
    - Mostly family friendly: it would be really nice if the company offered on-site or subsidized childcare. More and more companies are doing this, and are finding that it really helps boost productivity therefore lowering costs.

    Advice to Management

    Share the wealth guys... It is entirely unfair for you to receive more shares of stock per year than the rest of us combined. Remember that without the 'little people' (you know, the ones that physically produce product and stand up for 10 hours a day, or the ones that sit behind computer screens writing and reviewing code, or the ones that talk to your customers and make them happy) you would be nowhere and have no stock options or be able to send your children to $50k/year pre-schools. Many of us are barely scraping by; share the wealth a little bit more - perhaps a yearly stock option grant to all employees regardless of 'title' of even something as small as 500 or 1000 shares would be nice. If you can afford to sell 25,000 shares a quarter and still have leftovers, you can afford to share a few of those with the rest of us.


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  5. Helpful (4)

    "Visionary and confident management team but the day-to-day people get forgotten"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Redwood City, CA
    Former Employee - Manager in Redwood City, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Working on a product that truly positively impacts people's lives.
    The employees are awesome and want to do the right thing
    Charitable efforts of the company

    Cons

    CEO dominates
    Management is disconnected from the realities of day-to-day challenges of the employee base
    Lower than average pay
    Almost impossible to move up
    Marketing Department has always been a mess

    Advice to Management

    Reduce the politics. Stop acting like a big company with big company processes. Truly listen to employee survey responses.


  6. Helpful (3)

    "love the company but lots of management issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend

    Pros

    - lots of young, smart people who are passionate about the product and the customer

    Cons

    - inexperienced management team. overall, very little experience managing teams and developing the people, making advancement opportunities hard to come by
    - micro-management culture
    - some poorly defined teams and processes
    - weak benefits (pay, vacation, etc)
    - not the greatest work/life balance particularly given the benefits

    Advice to Management

    Let go... just a little will go a long way! There is a ton of value to letting people make mistakes so that they can learn and grow. You do a great job hiring so let these people work to their potential! Engage your employees to want to do more! They want to (well, many of them) but your heavy handed management style puts a cap to the level of enthusiasm and ownership that folks take on. It's a big handicap right now and is going to impact your ability to grow and maintain leadership in the industry.


  7. Helpful (3)

    "Stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Software Engineer in Redwood City, CA
    Current Employee - Staff Software Engineer in Redwood City, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A mix of a friendly coworkers and top talent fosters learning new skills. The work is challenging and the technology constantly advancing. It's a respectable job where the focus is on product quality and customer satisfaction to sell real products. Pay and vacation compensation is good.

    Cons

    The company is taking on too many ultra-high risk projects at once. There's an atmosphere of frustration as every minor incident puts a long-term project at risk. Mandates to improve performance through hourly micromanaging is destroying morale.

    Advice to Management

    Be more open to feedback on projects. Understand that senior staff can manage their own time.


  8. Helpful (3)

    "A good place to work, with lots of potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    *Smart, passionate and nice people who are committed to developing innovative products
    *Strong management team with solid vision for future company growth
    *Customer centric company
    *Collaborative working environment, no egos
    *Huge strides in the past year to strengthen employee benefits and make Shutterfly a fun place to spend your time

    Cons

    *Employee development stalls out quickly due to pace and workload
    *Managers need to spend more time on career growth and development to avoid burnout and frustration

    Advice to Management

    Managers need to be held accountable for employee development, otherwise you are going to lose strong talent.


  9. "Great place to work and highly recommend it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    Great people, very transparent management team, and great products you can stand behind.

    Cons

    i wish the offices were in SF!

    Advice to Management

    N/A


  10. Helpful (2)

    "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    - Positive work-life balance
    - Perks and rewards such as snacks, fresh fruit, lunches in when working over the lunch hour
    - Good people to work with, high quality, competent
    - Leadership is approachable and cares for it's employees
    - Provide interesting training opportunities, such as presentation skills and photoshop classes

    Cons

    - Frequent organizational changes result in lack of clarity around promotion path and career trajectory
    - Favoritism within certain groups and preference given to certain groups/managers
    - Can be tough to navigate the political landmines at times

    Advice to Management

    - Be sure that all groups, no matter how big or small, are treated equitably
    - Be sure managers have a set career path for their direct reports so that we minimize employee attrition


  11. Helpful (5)

    "cool company, dysfunctional workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA
    Approves of CEO

    Pros

    - Tangible product line
    - Recognized brand
    - Capable executive management
    - Casual dress

    Cons

    - A lot of incompetent personnel
    - Poor organizational management
    - PC culture kills achievement and progress
    - High turnover rates in key positions
    - Too many meetings
    - Too much management, not enough execution

    Advice to Management

    Hire an organization consultant in marketing.