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Shutterfly Reviews

32 reviews

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3.7
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Chris North
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Employee Reviews

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Pros
  • Work/Life Balance - If you manage your time well work will stay at the office (in 49 reviews)

  • nice culture, great people and products (in 27 reviews)

Cons
  • less opportunity for career advancement, no 401k match (in 14 reviews)

  • Some managers don't allow work life balance (in 14 reviews)

More Pros and Cons

  1. Helpful (9)

    "Revolving door"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Redwood City, CA
    Former Employee - Senior Marketing Manager in Redwood City, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Generally nice people, free drinks, and they bring in lots of lunches.

    Cons

    Senior Management consistently tolerates poor treatment of employees with little to no recourse. In one case, it took all of one Director's direct reports to quit before they finally fired that Director. On the other hand, they pushed out a Director who was very strong in her role. In that case, her direct reports resigned. Sub-par analytics and reporting infrastructure.

    Advice to Management

    Pay more attention to how your employees are treated. Get outside consulting help to recalibrate what backgrounds/skill sets are important in Director and above roles.


  2. Helpful (7)

    "How you talk - that is waht matters NOT what you talk."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Redwood City, CA
    Current Employee - IT Manager in Redwood City, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Company based on a good social concept. Many employees are smart and capable. You get a lot of small perks like picnics, games, cookies etc.

    Cons

    Top Management except perhaps the CEO and CFO do not seem passionate about the company. They are hands off and clueless about how the company runs. So many sycophants under them have made this company their haven. You need not know what happened to walk away with the biggest prize in All Hands meeting. All management positions are almost always filled from outside. There is no scientific analysis of the effectiveness of the promotions and discounts, there is no cost-benefit analysis of the projects. Everything seems to work well on auto-pilot.

    Advice to Management

    You have stopped thinking creatively. There are too many VPs and Directors. There is not enough to do for them. Go by one-strike rule for the top management. Aggressively review the hiring and retention at the middle management level. One third of your workforce does not contribute anything, do you know that?


  3. Helpful (5)

    "cool company, dysfunctional workplace"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA
    Approves of CEO

    Pros

    - Tangible product line
    - Recognized brand
    - Capable executive management
    - Casual dress

    Cons

    - A lot of incompetent personnel
    - Poor organizational management
    - PC culture kills achievement and progress
    - High turnover rates in key positions
    - Too many meetings
    - Too much management, not enough execution

    Advice to Management

    Hire an organization consultant in marketing.


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  5. Helpful (3)

    "Stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Software Engineer in Redwood City, CA
    Current Employee - Staff Software Engineer in Redwood City, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A mix of a friendly coworkers and top talent fosters learning new skills. The work is challenging and the technology constantly advancing. It's a respectable job where the focus is on product quality and customer satisfaction to sell real products. Pay and vacation compensation is good.

    Cons

    The company is taking on too many ultra-high risk projects at once. There's an atmosphere of frustration as every minor incident puts a long-term project at risk. Mandates to improve performance through hourly micromanaging is destroying morale.

    Advice to Management

    Be more open to feedback on projects. Understand that senior staff can manage their own time.


  6. Helpful (3)

    "love the company but lots of management issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend

    Pros

    - lots of young, smart people who are passionate about the product and the customer

    Cons

    - inexperienced management team. overall, very little experience managing teams and developing the people, making advancement opportunities hard to come by
    - micro-management culture
    - some poorly defined teams and processes
    - weak benefits (pay, vacation, etc)
    - not the greatest work/life balance particularly given the benefits

    Advice to Management

    Let go... just a little will go a long way! There is a ton of value to letting people make mistakes so that they can learn and grow. You do a great job hiring so let these people work to their potential! Engage your employees to want to do more! They want to (well, many of them) but your heavy handed management style puts a cap to the level of enthusiasm and ownership that folks take on. It's a big handicap right now and is going to impact your ability to grow and maintain leadership in the industry.


  7. Helpful (3)

    "A good place to learn, but not so hot for a long-term career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Redwood City, CA
    Current Employee - Engineer in Redwood City, CA
    No opinion of CEO

    Pros

    Fun products.
    Young and dynamic corporate culture.
    Chance to learn Web 2.0 methodologies.
    Located in sunny Northern California - a great place to live.
    Free and discounted photo gifts - good if you take lots of photos.
    Free drinks, cheap snacks.

    Cons

    Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match.
    Career advancement plans / goals are left to the employees to figure out. Management does not offer any advice or encouragement in this area, other than "do it yourself".

    Advice to Management

    Strengthen the benefits package, especially the bonus scheme, and start to match 401K contributions.
    Create a work culture that offers a clear path for employees to learn and take on more responsibilties, rather than expecting them to figure it out all on their own.


  8. Helpful (6)

    "Shutterfly: You'll work hard and never get ahead, but the benefits are decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    No opinion of CEO

    Pros

    Shutterfly attracts high-caliber talent -- you'll always be surrounded by great co-workers. They make excellent, best-in-class products. The company operations are managed responsibly and thoughtfully. Shutterfly gives back to the community. The benefits and perks are good, compared to other similar companies. Corporate HQ is centrally located for an OK commute from most places in the Bay Area.

    Cons

    The executive team does not always see eye-to-eye on company strategies, and has been shuffled a good deal in recent years. Cross-departmental communication and cooperation is a definite challenge. Turnover is above-average. Expect a working environment that fosters long-hours, high-stress, and too many unproductive meetings.

    Advice to Management

    The organization seems extremely top-heavy, or bottom-light -- depending on your point of view. Directors and Executives seem to spend too much time in the weeds, and don't get to focus on strategy, while Managers and Associates struggle just to get work done every day between way too many meetings. Cross-functional communication and workflow issues are a huge barrier to success -- consider building smaller teams with members from multiple departments to execute on smaller, faster projects. And staff up accordingly. Finally, focus on stability in the executive leadership and a truly unified vision.


  9. Helpful (2)

    "Nice people, but nothing special"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Redwood City, CA
    Current Employee - Software Engineer in Redwood City, CA
    Approves of CEO

    Pros

    The people are usually nice.

    Cons

    You get the same political B.S. as at any other company - minus the willingness to fire people; thus, truly incompetent / disruptive employees are tolerated for far too long.

    Advice to Management

    Be more willing to fire non-performers.


  10. Helpful (1)

    "Fun culture, but needs to improve career development system"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA
    Recommends
    No opinion of CEO

    Pros

    Creative, passionate co-workers who strive hard to create beautiful and good products.
    Good work/home life balance.
    Believe that employees are the best advocates of the brand and the products - free and discounted products.

    Cons

    System of promotions is unevenly applied and flawed. System to apply bonuses is flawed.
    Not really a culture of telecommuting. Should be more eco-friendly policies and practices.

    Advice to Management

    The system to apply bonuses is just off. Plenty of people do a great job and deserve greater proportion of their bonus --- but other teams erroneously give out 5s, skewing bonus distribution for the rest of the company. Also, HR should be better informed of promotions and talking to the appropriate managers for promotions of the people they supervise. There are those who have be here for over 3 years and have never received a promotion, while those who have been here a year get one right away. I understand that some positions open up and create an opportunity, but there's needs to be a system and plan created that encourages employees to continue to build skills and talents and that career opportunities beyond their currently job title is possible.


  11. Helpful (4)

    "Visionary and confident management team but the day-to-day people get forgotten"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Redwood City, CA
    Former Employee - Manager in Redwood City, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Working on a product that truly positively impacts people's lives.
    The employees are awesome and want to do the right thing
    Charitable efforts of the company

    Cons

    CEO dominates
    Management is disconnected from the realities of day-to-day challenges of the employee base
    Lower than average pay
    Almost impossible to move up
    Marketing Department has always been a mess

    Advice to Management

    Reduce the politics. Stop acting like a big company with big company processes. Truly listen to employee survey responses.