Shutterfly Reviews | Glassdoor

Shutterfly Reviews

32 reviews

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3.8
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Chris North
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Employee Reviews

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Pros
  • Good work life balance, Good team and very friendly (in 45 reviews)

  • nice culture, great people and products (in 25 reviews)

Cons
  • Some managers don't allow work life balance (in 14 reviews)

  • Outdated technology, attrition, Confused upper management (in 14 reviews)

More Pros and Cons

  1. "Great work environment, not so much with the location and commute"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contractor in Mountain View, CA
    Former Employee - Contractor in Mountain View, CA
    Recommends

    Pros

    - Great senior leadership, direction, inspiration and accountability
    - Team-oriented and you really believe that as a start-up, they'd look out for their employees
    - Growth oriented and talented staff
    - Fun culture - young but still very family friendly

    Cons

    - Not the most fun location - would be more vibrant if relocated to the city

    Advice to Management

    Great job!


  2. "A great product - and a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    Perks, benefits and employee recongition activities seem to increase every year.
    Company has been paying regular and increasing bonuses, stock plans have been delivering great returns!
    Company weathered the recession well, and continues to focus on internal growth, acquisitions, and investing in high caliber talent (both internal and new hire).
    Fun place to work where you are not micro managed.

    Cons

    No 401(k) match.
    Not strong culture of telecommuting.

    Advice to Management

    Continue to remain as transparent as possible about company progress and future strategy.


  3. "Despite growing pains, great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Recommends

    Pros

    - collegiate atmosphere. everyone works together and plays together. great friendships.
    - surrounding by a lot of smart, passionate people
    - people are passionate about the brand
    - the founders and senior level execs are friendly and approachable, they really care about their employees
    - work/life balance and flexibility

    Cons

    - company in awkward growing stage, trying to figure out who they are
    - a lot of young employees who wants aggressive promotions faster than they are available
    - clash between new and older and employees at times
    - benefits are o-k for the valley

    Advice to Management

    value employees, keep communication open


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  5. Helpful (9)

    "Revolving door"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Redwood City, CA
    Former Employee - Senior Marketing Manager in Redwood City, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Generally nice people, free drinks, and they bring in lots of lunches.

    Cons

    Senior Management consistently tolerates poor treatment of employees with little to no recourse. In one case, it took all of one Director's direct reports to quit before they finally fired that Director. On the other hand, they pushed out a Director who was very strong in her role. In that case, her direct reports resigned. Sub-par analytics and reporting infrastructure.

    Advice to Management

    Pay more attention to how your employees are treated. Get outside consulting help to recalibrate what backgrounds/skill sets are important in Director and above roles.


  6. Helpful (1)

    "I enjoy going to work each day."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    I really liked most of the people. The products are great and the little perks like promo codes, free drinks and discounted snacks are nice. Company wide meetings are held every quarter and over attempts at communication is good.

    Cons

    Can get to be political. If you are on the wrong side, or don't have the right "friends", it can be hard to advance. Some depts have a lot of turnover and there are limited consequences for repeated mistakes which creates a lack of ownership and responsibility for you work.

    Advice to Management

    it is not all about the new employees, don't forget your more senior ones who have helped you reached the status you are at today


  7. Helpful (3)

    "A good place to learn, but not so hot for a long-term career"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Redwood City, CA
    Current Employee - Engineer in Redwood City, CA
    No opinion of CEO

    Pros

    Fun products.
    Young and dynamic corporate culture.
    Chance to learn Web 2.0 methodologies.
    Located in sunny Northern California - a great place to live.
    Free and discounted photo gifts - good if you take lots of photos.
    Free drinks, cheap snacks.

    Cons

    Mediocre benefits package - average salaries, weak bonus scheme, and no 401K match.
    Career advancement plans / goals are left to the employees to figure out. Management does not offer any advice or encouragement in this area, other than "do it yourself".

    Advice to Management

    Strengthen the benefits package, especially the bonus scheme, and start to match 401K contributions.
    Create a work culture that offers a clear path for employees to learn and take on more responsibilties, rather than expecting them to figure it out all on their own.


  8. Helpful (3)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Redwood City, CA
    Current Employee - Senior Product Manager in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    Shutterfly is a great place to work. Everyone here is very smart, very nice, and very good at what they do. Upper management is fairly clear in their directives, and everyone generally seems to be on the same page about what direction we are heading. The work-life balance here is one of the best I've ever encountered - while expectations are high and everyone wants to do their best, everyone also understands that there is a time to relax and have fun, both with co-workers and with your own families.

    Cons

    This is a fairly "flat" organization, and there are not a lot of opportunities for career advancement. Additionally, the quarterly review system is a bit flawed in that it allows for reviews only of an employee by a manager - while the employee contributes heavily to the review process, there is no opportunity for peer reviews, nor is there any opportunity for the employee to give feedback on the manager.

    Advice to Management

    Give all employees the opportunity to review their manager, and to review and be reviewed by their peers. Continue to offer the great team building opportunities that you currently offer, education opportunities that you offer, and keep encouraging people to perform at high levels.


  9. "Shutterfly Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    Work/life balance is important at Shutterfly, open communication with executive staff, opportunity to work on a variety of projects, and happy people at Shutterfly.

    Cons

    Pay and benefits could be more competitive, career growth is slow, planning is slow, sometimes the company acts as a scrappy startup.

    Advice to Management

    All of executive staff should act in a more visionary/inspirational role (similar to Jeff), give more direct/critical feedback to teams throughout the year vs waiting for quarterly reviews, do more to motivate teams.


  10. Helpful (2)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    Very informal working environment (e.g. not a dress for success place). Limited politics. Fairly open "open-door" policy. Emphasis is on resolving the issue @ the root cause, not just pointing fingers. Flexible mind-set - limited bureaucracy.

    Cons

    This is not a $1b+ company with global operations and all of the various issues that one can learn from a $1b+ company. Sometimes best practice processes are not followed.

    Advice to Management

    Continue to engage employees @ all levels, even if they appear "sefl-sufficient"


  11. "Great place to be if you are patient and entrepreneurial"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager - Marketing in Redwood City, CA
    Current Employee - Manager - Marketing in Redwood City, CA
    No opinion of CEO

    Pros

    Fantastic brand name, innovative growing company, people who know Shutterfly, love Shutterfly. Great reputation by customers. If you have the right personality, you can do great there. Shutterfly HR does an amazing job of growing a family within Shutterfly. A director here is equal to a VP role at most companies and they pay accordingly.

    Cons

    These could be cons depending on how you perceive them. To others they may be pros. 1. Still operates like a small start up company with no real processes, so things can get confusing. 2. Other than the product, most parts of marketing are not very innovative. 3. There is 0 onboarding, you have to be a go getter. If you can break through and get past all that - it's great! It takes more than a smart person with a lot of experience to work at Shutterfly. 4. You have to have major politics skills and be ok with dealing with it. It takes a mountain to move a molehill. 5. There is not much leadership from the C levels, you have to find things out on your own and be proactive.

    Advice to Management

    C level management needs to be more active and involved, getting hands dirty every once in a while.