Shutterfly Reviews | Glassdoor

Shutterfly Reviews

32 reviews

Filter

Filter


Employee Reviews

Sort: Popular Rating Date

Pros
  • Work/Life Balance - If you manage your time well work will stay at the office (in 50 reviews)

  • nice culture, great people and products (in 27 reviews)

Cons
  • less opportunity for career advancement, no 401k match (in 14 reviews)

  • Some managers don't allow work life balance (in 14 reviews)

More Pros and Cons

  1. Helpful (12)

    "Great people, terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Disapproves of CEO

    Pros

    - Decent benefits package: life, health, dental, vision insurance options are very reasonable.
    - Cheap snacks and free soda, plus good amount of "fun" activities for employees during the year (barbeques, parties, sports events, etc)
    - Free and discounted products from the website twice a year
    - Super nice people at low and mid levels (base pay workers in manufacturing, engineers, etc), most folks here are dedicated, passionate, trustworthy, and competent.
    - Recognition program allows employees to recognize noteworthy achievements of other employees directly.
    - Relatively open atmosphere - easy to talk with other people, and use of technology to communicate is good, just wish it was used more by upper management instead of only by the underlings.
    - Family friendly: the company is very forgiving when it comes to kids' appointments or school events. They provide time off and maternity/paternity leave (at least per law, in some cases a little nicer I think). However, see the note below.
    - Trying to be eco-friendly in some ways. Quite a bit of recycled product is used in manufacturing and the manufacturing facilities practice good methods to make sure that as much as possible that is recyclable, gets recycled. More could be done, of course, but at least it is a start.

    Cons

    - Huge discrepancy in executive compensation vs. everyone else. Executives get millions of shares of stock and large salaries quarterly and yearly, whereas most employees get very few if any stock options and have much lower pay rates, even though we put in a lot more hours and a lot more heartache. Mostly happened after we went public on the stock market.
    - Impossible to get ahead. 5+ years of dedicated HARD work and still no promotion or professional development plan of any kind. Once you are in, you are stuck, and can expect new upper management to be hired from outside the company (major bummer).
    - "Work / Life Balance" is way off. Company operates 24 / 7 but employees get no respite.
    - Bonus structure is effectively non-existent. After many years of trying to get a reasonable, regulated bonus structure (pay for performance, etc) one still does not exist (at least in my department)
    - Outsourcing is terrible, whether it is engineering, customer service, or manufacturing. Loss of quality controls, coordinated and consistent training, difficult to maintaining levels of service and communication.
    - Turning into a place that micro-manages, but has terrible management skills at the same time. Not a good combination. Was much better before we went public on the stock market, it felt more like a 'family' of people working together to create incredible products and services, now it feels more like your typical Fortune 500 company that doesn't care as much about its workers as people as it does in turning the biggest profits, regardless of the 'human cost'.
    - Marketing team needs to be fired. They don't think about the 'big picture' when doing things, and often end up causing huge headaches to other parts of the company like customer service and manufacturing, yet there are never any repercussions.
    - Mostly family friendly: it would be really nice if the company offered on-site or subsidized childcare. More and more companies are doing this, and are finding that it really helps boost productivity therefore lowering costs.

    Advice to Management

    Share the wealth guys... It is entirely unfair for you to receive more shares of stock per year than the rest of us combined. Remember that without the 'little people' (you know, the ones that physically produce product and stand up for 10 hours a day, or the ones that sit behind computer screens writing and reviewing code, or the ones that talk to your customers and make them happy) you would be nowhere and have no stock options or be able to send your children to $50k/year pre-schools. Many of us are barely scraping by; share the wealth a little bit more - perhaps a yearly stock option grant to all employees regardless of 'title' of even something as small as 500 or 1000 shares would be nice. If you can afford to sell 25,000 shares a quarter and still have leftovers, you can afford to share a few of those with the rest of us.


  2. Helpful (1)

    "o.k. work place. nice people. no flexibility. not much vacation"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    nice people
    approachable sr. management
    pleasant atmosphere in office

    Cons

    no work life balance
    poor vacation policy
    little flexibility
    not good for parents with kids

    Advice to Management

    some of the 'fun' cultural/company activities seem forced and like you're in elementary school


  3. "Despite growing pains, great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Recommends

    Pros

    - collegiate atmosphere. everyone works together and plays together. great friendships.
    - surrounding by a lot of smart, passionate people
    - people are passionate about the brand
    - the founders and senior level execs are friendly and approachable, they really care about their employees
    - work/life balance and flexibility

    Cons

    - company in awkward growing stage, trying to figure out who they are
    - a lot of young employees who wants aggressive promotions faster than they are available
    - clash between new and older and employees at times
    - benefits are o-k for the valley

    Advice to Management

    value employees, keep communication open


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "I enjoy going to work each day."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Redwood City, CA
    Current Employee - Manager in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    I really liked most of the people. The products are great and the little perks like promo codes, free drinks and discounted snacks are nice. Company wide meetings are held every quarter and over attempts at communication is good.

    Cons

    Can get to be political. If you are on the wrong side, or don't have the right "friends", it can be hard to advance. Some depts have a lot of turnover and there are limited consequences for repeated mistakes which creates a lack of ownership and responsibility for you work.

    Advice to Management

    it is not all about the new employees, don't forget your more senior ones who have helped you reached the status you are at today


  6. "Shutterfly Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    Work/life balance is important at Shutterfly, open communication with executive staff, opportunity to work on a variety of projects, and happy people at Shutterfly.

    Cons

    Pay and benefits could be more competitive, career growth is slow, planning is slow, sometimes the company acts as a scrappy startup.

    Advice to Management

    All of executive staff should act in a more visionary/inspirational role (similar to Jeff), give more direct/critical feedback to teams throughout the year vs waiting for quarterly reviews, do more to motivate teams.


  7. Helpful (2)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    Very informal working environment (e.g. not a dress for success place). Limited politics. Fairly open "open-door" policy. Emphasis is on resolving the issue @ the root cause, not just pointing fingers. Flexible mind-set - limited bureaucracy.

    Cons

    This is not a $1b+ company with global operations and all of the various issues that one can learn from a $1b+ company. Sometimes best practice processes are not followed.

    Advice to Management

    Continue to engage employees @ all levels, even if they appear "sefl-sufficient"


  8. "Great place to be if you are patient and entrepreneurial"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager - Marketing in Redwood City, CA
    Current Employee - Manager - Marketing in Redwood City, CA
    No opinion of CEO

    Pros

    Fantastic brand name, innovative growing company, people who know Shutterfly, love Shutterfly. Great reputation by customers. If you have the right personality, you can do great there. Shutterfly HR does an amazing job of growing a family within Shutterfly. A director here is equal to a VP role at most companies and they pay accordingly.

    Cons

    These could be cons depending on how you perceive them. To others they may be pros. 1. Still operates like a small start up company with no real processes, so things can get confusing. 2. Other than the product, most parts of marketing are not very innovative. 3. There is 0 onboarding, you have to be a go getter. If you can break through and get past all that - it's great! It takes more than a smart person with a lot of experience to work at Shutterfly. 4. You have to have major politics skills and be ok with dealing with it. It takes a mountain to move a molehill. 5. There is not much leadership from the C levels, you have to find things out on your own and be proactive.

    Advice to Management

    C level management needs to be more active and involved, getting hands dirty every once in a while.


  9. Helpful (2)

    "Feel great about the product you are creating"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Design in Redwood City, CA
    Current Employee - Design in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    Wonderful products, therefore lots of customer love
    Feel good about what you are adding to the world
    Very smart, creative people, easy to get along with
    Individual contributors get to drive decisions

    Cons

    It is a smallish company, in some departments, there is not much room to move up or sideways
    Smallish product portfolio, work and challenges can become repetitive

    Advice to Management

    Support new ideas to innovate, differentiate and compete against both established competition and novel startups
    Take risks to avoid becoming a look alike of the competition


  10. Helpful (2)

    "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    - Positive work-life balance
    - Perks and rewards such as snacks, fresh fruit, lunches in when working over the lunch hour
    - Good people to work with, high quality, competent
    - Leadership is approachable and cares for it's employees
    - Provide interesting training opportunities, such as presentation skills and photoshop classes

    Cons

    - Frequent organizational changes result in lack of clarity around promotion path and career trajectory
    - Favoritism within certain groups and preference given to certain groups/managers
    - Can be tough to navigate the political landmines at times

    Advice to Management

    - Be sure that all groups, no matter how big or small, are treated equitably
    - Be sure managers have a set career path for their direct reports so that we minimize employee attrition


  11. Helpful (3)

    "A good place to work, with lots of potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Approves of CEO

    Pros

    *Smart, passionate and nice people who are committed to developing innovative products
    *Strong management team with solid vision for future company growth
    *Customer centric company
    *Collaborative working environment, no egos
    *Huge strides in the past year to strengthen employee benefits and make Shutterfly a fun place to spend your time

    Cons

    *Employee development stalls out quickly due to pace and workload
    *Managers need to spend more time on career growth and development to avoid burnout and frustration

    Advice to Management

    Managers need to be held accountable for employee development, otherwise you are going to lose strong talent.