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Signet Jewelers

Signet Jewelers

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Signet Jewelers Reviews

Updated May 31, 2023

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Found 1,978 of over 2K reviews
3.6
61% Recommend to a Friend
Signet Jewelers CEO Gina C. Drosos
77% Approve of CEO

Found 1,977 of over 2K reviews

3.6
61%
Recommend to a Friend
77%
Approve of CEO
Signet Jewelers CEO Gina C. Drosos
Gina C. Drosos
581 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Benefits and base pay were good but get ready to sell your soul to the company.(in 123 reviews)
  • "The people were great to work with and the company professional.(in 95 reviews)
  • "great training and discounts and job security(in 56 reviews)
  • "Great bonus when you’re making plan(in 29 reviews)
  • "A company that wants to develop its team to be great leaders in their field(in 29 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Signet Jewelers and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year
    Featured Review

    Incredible Place to Work

    Feb 25, 2023 - Vice President in Fairlawn, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    IT at Signet Jewelers is an incredible place to work. We are using interesting technologies and for me, I am free to create a vision for my team and delivery on that vision. The hours are flexible, benefits are strong and the leadership at Signet is the best I have ever worked for.

    Cons

    The two biggest downsides to Signet in my mind are the budgeting processing (multiple layers and repetition) and of course the intense support periods around Christmas. That said, it is management and these cons don't dent the pros.

    Continue reading
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    Signet Jewelers Response

    Talent Acquisitions

    Thank you for taking the time to post your review. We’re happy to hear our employee experience met the high expectations we set for ourselves. Your review will continue to motivate us to put our people first as part of everything we do.

  2. 5.0
    Current Employee

    Great company

    May 25, 2023 - Sales Associate in Hialeah, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great environment Family oriented atmosphere Unlimited potential for commission Growth opportunities

    Cons

    Work schedule fluctuates throughout the year

    Be the first to find this review helpful

    Signet Jewelers Response

    Talent Acquisitions

    Thank you for taking the time to post your review. We’re happy to hear our employee experience met the high expectations we set for ourselves. Your review will continue to motivate us to put our people first as part of everything we do.

  3. Join the Signet Jewelers team
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  4. 1.0
    Former Employee, less than 1 year

    DO NOT WORK FOR THIS COMPANY!!!!

    May 12, 2023 - Customer Service RepresentativeII in Akron, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    THERE ARENT ANY PROS ABOUT THIS COMPANY

    Cons

    Where should I start…for 1 don’t test positive for COVID or any other virus that will have you weak and unable to work, especially if you’re working from home because you will be penalized. Especially if you are a seasonal employee. They love you and welcome you with open arms until the don’t need you as much or until a major holiday has passed. Then you become lower than the bottom of their shoes! The higher ups are lazy asf, if you don’t close a case to their liking they will email and send it right back to you. Some of the supervisors hardly assist you with cases. They don’t give you complete access to all the apps you need. Your phone rings back to back, they expect you to troubleshoot customers problems and handle cases at the same time. Oh and if you have kids who get sick and you call out of work more than 2 days, get ready to have a dependability meeting. This company doesn’t give you sick time, you have to be hired in to basically get all the “perks” the other employees get. If you have stomach issues or take meds that causes you to make frequent trips to the bathroom…don’t apply to this job! If your not 1 for people yelling at you over something that’s totally not your fault….THIS JOB IS NOT FOR YOU!!

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    Signet Jewelers Response

    Talent Acquisitions

    Thank you for taking the time to post your review. We are disappointed to read that your experience didn't match the high expectations that we set for ourselves in providing every one of our team members the tools, resources and leadership support they need for success. We believe we can continually improve, and your review will help make our company better. If you would like to discuss specifics, we would appreciate your willingness to provide candid input – please contact employeeexperience@signetjewelers.com to arrange a convenient time.

  5. 3.0
    Current Employee

    Overall, a decent place to work.

    May 31, 2023 - ECommerce Specialist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place to get a foot in the door Little qualifications necessary for advancement

    Cons

    The company is filled with people that don't know what they are doing. Management ends up not being helpful. Since a lot of people do not know what they are doing, they end up making mistakes, which makes it more difficult for everybody.

    Be the first to find this review helpful
  6. 1.0
    Current Employee, more than 5 years

    Words do not match actions

    May 22, 2023 - Architect 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They say a lot of great stuff. There are Kool-Aid parties where they boast how wonderful you are and how hard you work and how well the company did.

    Cons

    Non-existent bonuses, lackluster raises even for top performers. Rewards for a job well done is more work and unless you are "in" the click, dont think about moving up. Signet are takers and will continue to take until you've had enough and leave.

    Continue reading
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    Signet Jewelers Response

    Talent Acquisitions

    Thank you for taking the time to post your review. We are disappointed to read that your experience didn't match the high expectations that we set for ourselves in providing every one of our team members the tools, resources and leadership support they need for success. We believe we can continually improve, and your review will help make our company better. If you would like to discuss specifics, we would appreciate your willingness to provide candid input – please contact employeeexperience@signetjewelers.com to arrange a convenient time.

  7. 1.0
    Former Employee, less than 1 year

    Never hated working for a company more

    May 22, 2023 - Jewelers Apprentice in Austin, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Sure you get benefits, but only if they keep you past 90 days after their busy holiday season without them coming up with reasons to fire you that are hardly fair.

    Cons

    They will preach about inclusivity in all the onboarding videos, yet it is one of the least neurodivergent friendly jobs to work in the world. You are expected to come up with questions (ones that someone with little-to-no prior jewelry knowledge would not normally think of) instead of having a jeweler actually teach you. You are expected to adjust to their god awful computer system within a couple of days. Not to mention, you WILL be blamed for not asking enough confirmation if things go wrong even if you are new and made a simple mistake and should have been monitored more heavily in the first place. The training process is overwhelming and everything is thrown at you fairly quickly so if you aren’t a super duper fast learner then good luck. I was never asking for hand-holding, but a little guidance would have been helpful. Did I mention they will ignore you preferred pronouns and nickname? And that if you are a minute late for valid reasons you will be locked out? And you only get a 30 minute lunch break? Also that your boss will talk to you like a child? Oh and that you will have to get up at the crack of dawn if you plan on commuting more than 45 minutes because the hours are ridiculous? Not to mention your schedule will never be set in stone and it changes weekly with the most random days off sometimes.

    Continue reading
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    Signet Jewelers Response

    Talent Acquisitions

    Thank you for taking the time to post your review. We are disappointed to read that your experience didn't match the high expectations that we set for ourselves in providing every one of our team members the tools, resources and leadership support they need for success. We believe we can continually improve, and your review will help make our company better. If you would like to discuss specifics, we would appreciate your willingness to provide candid input – please contact employeeexperience@signetjewelers.com to arrange a convenient time.

  8. 3.0
    Current Employee, less than 1 year

    Akron and Dallas brands

    Feb 27, 2023 - Customer Care Representative in Akron, OH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The ability to work from home.

    Cons

    The company hired us on as seasonal employees with the chance of being hired in if positions were available at the end of the season. My class was dual trained on both brands instead of one as they typically hire on for. We went through 4 weeks of training not even given the ability to access the several platforms we would need to utilize to help customers. After months of abuse from angry customers, passing every evaluation and being told how amazing I was doing, I still was told that I could not be guaranteed a hired in position as they did not know if there would be positions available. It was brought to my attention that the company was hiring a new training class to start for a full time hired in position receiving more pay and immediate benefits. When I questioned why I was still not offered the position to be hired in I was told to still be patient and they would let me know if positions were available. After being completely lied to, I decided I would not like to work for a company that would choose to keep me stringing on after working so hard for them during their peak season.

    Be the first to find this review helpful

    Signet Jewelers Response

    Talent Acquisitions

    Thank you for taking the time to post your review. We are disappointed to read that your experience didn't match the high expectations that we set for ourselves in providing every one of our team members the tools, resources and leadership support they need for success. We believe we can continually improve, and your review will help make our company better. If you would like to discuss specifics, we would appreciate your willingness to provide candid input – please contact employeeexperience@signetjewelers.com to arrange a convenient time.

  9. 4.0
    Former Employee, more than 1 year

    Good company to work for

    May 29, 2023 - Jewlery Sales Associate in Hattiesburg, MS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They had a fair pay and hiring process

    Cons

    Business was not consistent dependent on the location of the store

    Be the first to find this review helpful

    Signet Jewelers Response

    Talent Acquisitions

    Thank you for taking the time to post your review. We’re so glad to learn about your positive experience. Thank you for sharing your passion for our Purpose of Inspiring Love!

  10. 2.0
    Former Employee, less than 1 year

    Worst Job I’ve Ever Had

    Jan 13, 2023 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working from home, understanding and flexible with scheduling if part time, they provide equipment

    Cons

    Customer Service Agents are treated like shields that take the brunt of angry customer complaints due to the poor running of the company. For serious issues, we aren’t given the tools to actually help customers but instead have to escalate them and can’t give them a time frame for when they’ll receive a response. The company promises items to arrive by a specific day and then especially around the holidays completely drops the ball, leaving agents to deal with verbal abuse from customers who’s orders wont arrive in time. Supervisors claim to be there to help but in many cases could be rude and unhelpful and would brush you off when you really need help. Training is long and a joke, after 4 weeks none of my group really knew what we were doing once we got to taking calls. Extremely long hours daily leaving no room for a personal life or a work/life balance. You’re not allowed to disagree or criticize ridiculous company polices when speaking with guests which makes the guest mad at you for things out of your control. This job destroyed my mental health.

    Continue reading
    3 people found this review helpful

    Signet Jewelers Response

    Talent Acquisitions

    We are very sorry to hear that your experience wasn't as pleasant as what we strive for with our team members, but we sincerely appreciate you taking time to provide us with feedback through your review. If you have anything additional you're willing to provide on what can be improved from the processes, please feel free to reach out to us more directly at employeeexperience@signetjewelers.com

  11. 5.0
    Current Employee, less than 1 year

    Great hire experienced on an awesome team!

    Apr 19, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Those within my direct organization are great to work with. I feel like they genuinely care or are curious about what is going on outside of work and what things could affect my work. There is a lot of collaboration within my team and closely related teams. I have a lot of flexibility with how I do my work and have great support resources. Pay is competitive!

    Cons

    There are a lot of teams that are spread across the organization and it can be difficult at times knowing the priority of certain tasks. This is likely a learning curve that will be overcome with tenure.

    Be the first to find this review helpful

    Signet Jewelers Response

    Talent Acquisitions

    Thank you for taking the time to post your review. We’re happy to hear our employee experience met the high expectations we set for ourselves. Your review will continue to motivate us to put our people first as part of everything we do.

Viewing 1 - 10 of 1,977 Reviews
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Signet Jewelers Reviews FAQs

Signet Jewelers has an overall rating of 3.6 out of 5, based on over 2,016 reviews left anonymously by employees. 61% of employees would recommend working at Signet Jewelers to a friend and 56% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Signet Jewelers employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Signet Jewelers. This rating has decreased by -1% over the last 12 months.

61% of Signet Jewelers employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Signet Jewelers 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Signet Jewelers to be coworkers, career development, benefits and the cons to be culture, management, compensation.

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Our Purpose is Inspiring Love. And it’s based on a fundamental belief we hold dear: the more love there is in the world, the better the...More

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This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.

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Company Updates

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Signet Jewelers

83 days ago

Company News
Yesterday, our CEO Gina Drosos appeared on CNBC's Mad Money on the heels of releasing our FY23 full year results. Watch as Gina shares our approach to widening our competitive advantages in the year ahead through investing in digital capabilities, expanding our customer-first offerings and fostering our innovative culture.
Signet Jewelers CEO Appears on CNBC's Mad Money To Talk Q4 and Full Year FY23 Results
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Signet Jewelers

92 days ago

Culture
Today and every day, Signet is proud to serve as a voice and advocate for women and equality. Our culture is centered on diversity and acceptance with a focus on gender equality and strong representation of women in leadership roles. We're proud to be included on the Bloomberg Gender-Equality Index, for the fifth consecutive year, in recognition for our commitment to advancing women in the workplace. #InternationalWomensDay #InspiringLove
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Signet Jewelers Photos

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Signet Jewelers photo of: Reggie Johnson, our SVP of North America Field HR and Chief Diversity Officer, visited Clark Atlanta University (CAU) to present a generous $20,000 donation to sponsor their Department of Art and Fash
Signet Jewelers photo of: A donation drive was held during Signet's in-office days in July to collect items for Veterans experiencing homelessness.
Signet Jewelers photo of: A donation drive was held during Signet's in-office days in July to collect items for Veterans experiencing homelessness.
Signet Jewelers photo of: A donation drive was held during Signet's in-office days in July to collect items for Veterans experiencing homelessness.
Signet Jewelers photo of: A donation drive was held during Signet's in-office days in July to collect items for Veterans experiencing homelessness.
Signet Jewelers photo of: A donation drive was held during Signet's in-office days in July to collect items for Veterans experiencing homelessness.
Signet Jewelers photo of: A donation drive was held during Signet's in-office days in July to collect items for Veterans experiencing homelessness.
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Glassdoor has 2,016 Signet Jewelers reviews submitted anonymously by Signet Jewelers employees. Read employee reviews and ratings on Glassdoor to decide if Signet Jewelers is right for you.