Silhouette America Reviews | Glassdoor

Silhouette America Reviews

Updated May 8, 2017
8 reviews

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2.7
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Yasutaka Arakawa
6 Ratings

Employee Reviews

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  1. "The Honest Truth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Export Account Manager in Lehi, UT
    Former Employee - Export Account Manager in Lehi, UT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Silhouette America full-time (More than a year)

    Pros

    Good company that has great products which are desired by many people. They continually disrupt the market in terms of new product development. They are considered a market leader and many other crafting companies are trying to follow in their footsteps. Their presence throughout the world is strong. They have a clear vision on where they want to go in the market. They recently moved into a bigger/better building so that all departments can work under one roof. There are a lot of good people that work for the company.

    Cons

    Many of the top decision makers are Japanese and their style of doing business takes some getting used to. Several people within the company feel some racism between the Americans and the Japanese.

    Monthly goals are expected to be reached even if they are unrealistic. Those that hit their goals (this happens seldom) are talked to by upper management like they would a friend, while those who fall short of hitting their goals are treated like a poison and are threatened with the security of their jobs.

    For a company that has customers all over the world, their customer support is not available 24/7.

    There are several redundancies with standard business practices that cause a few headaches from time to time.

    Silhouette's parent company -Graphtec America which is located in California- takes care of the back-end processes (ie, accounting, logistics, & policies/procedures) so there is somewhat of a disconnect between companies. Sometimes Graphtec employees will contact Silhouette America retailers demanding certain things which puts some accounts in jeopardy of discontinuing their business relationship with the company.

    Advice to Management

    Your employees are your biggest asset so treat them with more respect. Try getting to know them more on a personal level instead of demanding/talking to them about company issues.

    Your company nets millions of dollars a year; you can afford to buy your employees basic necessities instead of labeling them as a "personal expense" in order to avoid buying your employees what they need to do their jobs.

    Do not let Graphtec America contact any retailers directly. Instead, have your account managers over those respective retailers be the ones who contact those customers... Thats what you pay your account managers for!


  2. Helpful (1)

    "Great company--tons of growth and promise!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orem, UT
    Current Employee - Anonymous Employee in Orem, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Silhouette America full-time

    Pros

    1. Freedom to do something I love every day.
    2. Fun challenges, tackled by a tight-knit group.
    3. Opportunity to be a part of a successful organization on the rise.
    4. Small-company feel, with the ability to see contributions make an immediate impact.

    Cons

    1. Occasional limitation of resources that a larger company might have at its disposal; some employees have to wear a couple hats.
    2. As with many young companies, a clearly defined culture and direction are still forming.

    Advice to Management

    Trust in the people you hire--they are talented and skilled. Be transparent, so that you won't face as much scrutiny. Understand and embrace the cultural differences between the parent company and its subsidiaries.


  3. Helpful (2)

    "racism in management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orem, UT
    Current Employee - Anonymous Employee in Orem, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Silhouette America full-time

    Pros

    Fun environment - the president and his posse live far away so the atmosphere can be nice

    Cons

    The president and his favorites are all Japanese and are not shy about their disrespect of white people. The Japanese employees earn more, have more benefits, and have more power and opportunity. You'll be frustrated to work here if that sort of thing bothers you.

    Advice to Management

    Sell the company to someone new and eradicate all its parent company's influence.


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  5. Helpful (1)

    "Very lenient, but limited growth and advancement opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orem, UT
    Former Employee - Anonymous Employee in Orem, UT

    Pros

    Small workplace, friendly co-workers. laid back atmosphere.
    Managers are very accommodating for work hours and time off.
    Open door policy is nice as well.

    Cons

    No real senior management. Owned by parent company that doesn't seem too interested in the needs of Silhouette. Not much of an opportunity for growth.
    Not a professional atmosphere, but this can be a good thing for some.


  6. "resume Maurice Rahmani"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Silhouette America full-time

    Pros

    good opportunities for career advance

    Cons

    location not great, but reasonably accessible

    Advice to Management

    hire me


  7. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    I Worked with great people

    Cons

    They don't offer any training for their positions, you get thrown into it and are expected to figure out what you are supposed to be doing. The management doesn't give advice on how to help you do your job better, they just get after you for not doing it right. Management isn't honest. Also, they don't pay you near what you are worth. They also never give positive feedback.

    Advice to Management

    Be honest with your employees and make them feel like they are doing a great job.


  8. Helpful (1)

    "Customer Support Specialist"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Silhouette America part-time

    Pros

    Became an expert at operating Silhouette's products. It was a good learning experience to diagnose software or hardware issue and walk customers through solutions.

    Cons

    The training was not as hands on as far as learning to use their products. I would have learned much quicker if they would have allowed you to work with their machines more extensively before starting calls.

    Advice to Management

    Offer more extensive training for customer support specialists so that it is easier to make the transition to taking calls and helping customers.


  9. Helpful (1)

    "Great Co-workers, horrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Silhouette America full-time (More than 5 years)

    Pros

    The sales team is tight-knit. They report to a great director. The other directors in the company are stellar as well.

    Cons

    This company is fast growing but doesn't know how to adjust internal processes to match that growth. Check customer reviews and you will quickly see their dissatisfaction. Too many employees wearing too many hats. Compensation structure changes without notice and usually negatively. CEO spends a lot of his time staring at video cameras watching the employees. Racism in management. Company executives are Japanese and give special treatment to other Japanese employees including better pay.

    Advice to Management

    Trust your employees. They have talent and work hard. Fix the issues with racism in the workplace before you get hit with a massive lawsuit. Don't require approval from the CEO for every penny that is spent.