SilkRoad Technology Reviews | Glassdoor

SilkRoad Technology Reviews

Updated August 22, 2017
148 reviews

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2.8
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
66 Ratings

148 Employee Reviews

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Pros
  • You get to work from home occasionally, and there is no limit on PTO time (in 34 reviews)

  • flexibility with hours and around projects is the best I have seen and is what keeps me here for the work-life balance (in 21 reviews)

Cons
  • profit share or 401k matching would have been nice (in 16 reviews)

  • For the past few years there have been no raises, no bonuses, no 401k matching (in 15 reviews)

More Pros and Cons

  1. "Need More Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SilkRoad Technology full-time

    Pros

    Flexible PTO, No Micromanagement, Work from Home full time, Motivated and Talented Employees

    Cons

    Lack of organization and communication throughout the company. Not easy to understand product direction. Ease of product use across the platform.

    Advice to Management

    Be sure to invest equally in all products and bring the product teams together to create synergy instead of trying to fit square pegs into round holes


  2. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome cowokers great benefits weekly fresh fruit

    Cons

    Not being able to work remote...immediate managers not so friendley

    Advice to Management

    Listen to your employees who make calls on a daily basis they know what needs to be said and done.

  3. "Great cross collaboration"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SilkRoad Technology full-time

    Pros

    Great opportunity to work cross the company to solve customer challenges. If you take initiative and show the business case senior management is all ears.

    Cons

    Doing a great job means being rewarded with more opportunities- but also a very heavy workload. Would be great to spread the opportunities around more to create better balance.

    Advice to Management

    Keep acting on feedback. Invest in employee engagement efforts.


  4. "3 stars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entry Level in Winston-Salem, NC
    Former Employee - Entry Level in Winston-Salem, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SilkRoad Technology full-time (More than a year)

    Pros

    Boss was great to work for

    Cons

    Laid off due to financial issues the employees had no control of.


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SilkRoad Technology full-time

    Pros

    Flexible schedule and flex PTO

    Cons

    Need more Career advancement opportunities


  6. "Great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Jacksonville, FL
    Current Employee - Technical Support Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SilkRoad Technology full-time (Less than a year)

    Pros

    flexible time off
    great benefits
    awesome work environment
    super helpful co-workers
    very laid back
    quick promotability
    tons of opportunity
    great office location

    Cons

    Jacksonville traffic is always a bummer


  7. Helpful (5)

    "For Great Opportunities, Seek Other Employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SilkRoad Technology full-time

    Pros

    Some of the team leads are great, and helpful, and friendly. Others are not. Promotions handed out due to fear of people quitting, not due to good hard work. Rolling 120 hour annual cap on PTO, no matter your tenure.

    Cons

    The constant changes in structure to promote people instead of giving raises is stupid.

    Advice to Management

    Stop having directors and marketing write reviews.

  8. Helpful (9)

    "Not a Good Career Growth Option"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SilkRoad Technology full-time

    Pros

    - Flexible PTO policy
    - Casual work environment

    Cons

    - Perpetual changes in leadership
    - Constant changes in business model and plan
    - Lack of transparency in leadership
    - No training, instead a baptism-by-fire mindset
    - No career growth opportunities
    - No 401k match
    - Mediocre medical and dental insurance
    - Below average pay

    Advice to Management

    Be transparent and honest with your workers, they deserve at least that much. Pick a business plan and model and stick with it, instead of constantly changing and installing the "good ole' boys" in leadership.


  9. Helpful (4)

    "Executive team changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SilkRoad Technology full-time

    Pros

    Most of the people I worked with were very helpful and it was always a team effort to get things accomplished. Most of the pros are the flexibility to work either in the office or remote and flexible PTO.

    Cons

    Management unappreciative of devoted, hard working and tenured employees. No 401k match. Teams are spread too thin and work-load was generally more than one person could handle, which sets people up for failure.

    Advice to Management

    Get engaged with those that actually do the work and work the hardest. Acknowledge them and show appreciation, make them feel valued.


  10. Helpful (7)

    "Terrible place for all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SilkRoad Technology full-time (More than a year)

    Pros

    The flexible time off is an amazing asset if properly managed.
    It's a good foot in the door into better opportunities in the industry.
    Workers are nice.

    Cons

    Training is improperly managed. Management is very reactive to both department and client needs instead of attempting to be proactive and catch easily preventable and foreseeable problems. Many attempts to change things for the better are brick walled at the management level.

    Advice to Management

    Stop reacting. Start planning. If you're understaffed and under trained in a product or role, invest into that before it becomes a problem. You've ran into enough problems to learn from them.


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