SilkRoad Technology Reviews | Glassdoor

SilkRoad Technology Reviews

Updated July 19, 2017
144 reviews

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2.7
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
66 Ratings

144 Employee Reviews

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Pros
  • You get to work from home occasionally, and there is no limit on PTO time (in 33 reviews)

  • flexibility with hours and around projects is the best I have seen and is what keeps me here for the work-life balance (in 21 reviews)

Cons
  • profit share or 401k matching would have been nice (in 16 reviews)

  • For the past few years there have been no raises, no bonuses, no 401k matching (in 15 reviews)

More Pros and Cons

  1. "Great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Jacksonville, FL
    Current Employee - Technical Support Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SilkRoad Technology full-time (Less than a year)

    Pros

    flexible time off
    great benefits
    awesome work environment
    super helpful co-workers
    very laid back
    quick promotability
    tons of opportunity
    great office location

    Cons

    Jacksonville traffic is always a bummer


  2. Helpful (7)

    "Terrible place for all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SilkRoad Technology full-time (More than a year)

    Pros

    The flexible time off is an amazing asset if properly managed.
    It's a good foot in the door into better opportunities in the industry.
    Workers are nice.

    Cons

    Training is improperly managed. Management is very reactive to both department and client needs instead of attempting to be proactive and catch easily preventable and foreseeable problems. Many attempts to change things for the better are brick walled at the management level.

    Advice to Management

    Stop reacting. Start planning. If you're understaffed and under trained in a product or role, invest into that before it becomes a problem. You've ran into enough problems to learn from them.

  3. Helpful (1)

    "Transitioning with Vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (More than a year)

    Pros

    New strategy has resonance in the marketplace. New leadership is from Silicon Valley and "gets" modern tech, modern design, modern go to market strategies. Alliance with Microsoft will become even more important. Poised to change the industry if this strategy plays out. Change brings more opportunities for those who want to step up. Advice is embrace the change and step up.

    Cons

    Change, change and transitions. Long time set in stone processes are being uprooted as not agile enough for today's marketplace. That means people don't like it and will leave. In many ways it's streamlining - becoming leaner to do things faster. Some people don't look on change as good.

    Advice to Management

    Double down. Make it happen. Be transparent. Don't compromise with old ways of thinking and doing.


  4. "Amazing Company for Millennials"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Jacksonville, FL
    Current Employee - Technical Support Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (Less than a year)

    Pros

    I don't understand the bad reviews...This company is amazing if you like a challenge and enjoy problem solving with a team. The management here truly cares about their team and treats us well. I would not recommend this company for someone who is more traditional. This company is as close as you're going to get in Jacksonville to the Google, Blizzard, Microsoft, and Apple style companies. If you are a millennial who wants the ability to be creative and problem solve then this is the company for you. Also, there is a lot of opportunities to advance within the company. The pay is nice, and they also have an ESOP plan so if you want to own a piece of the company before it becomes an IPO this is an excellent opportunity. You get to work from home occasionally, and there is no limit on PTO time....You can take PTO whenever it's available as long as there is proper staffing and you get your job done. Weekends Off, 8-5 Mon-Fri. Another thing.....The culture here is amazing, I felt like I was at home my very first week....everyone is super friendly.

    P.S. You cannot slack off when it's GO time....Some days are slow, but some days are busy...and you have to grind.

    Cons

    No 401k matching (But the pay makes up for it) and no healthy rewards. I don't know what else can be listed as a con....Traffic sucks?

    Advice to Management

    Keep doing what you are doing. The job can be stressful at times, but you guys make it easier with outstanding leadership skills. Management has been so good here that most of my stress comes from the thought of disappointment, not the amount of work.


  5. "Potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (Less than a year)

    Pros

    Casual offices, employees all friendly and get along. Real sense of everyone's in it together. Work from home days are nice to have and there is real effort to respect work / home life balance. New technology and ideas are coming out and the company is actively seeking people to come into the organization with cutting edge ideas to make it a better place to be.

    With new products coming out, this company could be a fantastic career growth spot and a fast way to move up if you're in at the right time.

    Cons

    Company is evolving its product line up. It's also busy re-centralizing teams so they can work more effectively. This has caused some churn and speaks to the heart burn other reviews have expressed.

    Like most tech companies - org charts keep shuffling. Fact of life.

    No 401k match.

    Advice to Management

    Open effective communication, speak your mind and keep it real.


  6. Helpful (16)

    "Sinking Ship with Idiot CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SilkRoad Technology (More than 5 years)

    Pros

    Casual Dress, and occasional work from home opportunities. But that doesn't outweigh the cons.

    Cons

    No one knows what is going on. Not even the CEO. The direction on the company is so unclear. They will sell out as soon as they get the chance. Only thing is no one wants it! It is honestly just a paycheck for me. Benefits are okay I suppose. No 4O1K Match. They truly don't care about employees. You are just a name and a number to them. Don't let them fool you. The business is in trouble and is being ran by a bunch of rich idiots that don't have a clue as to what they are doing. No Christmas bonus. No raises. Most Clients are cancelling or getting out of contracts with SilkRoad as soon as they can.

    Advice to Management

    Get a new CEO Before Shackleton suns it into the ground. You have already lost some great employees and customers. Treat your employees right, and actually train them. You sell HR Software maybe you should upgrade your HR department. Also YOUR COMPUTER EQUIPTMENT, ITS ACIENT.


  7. Helpful (15)

    "There is a reason for the low ratings of this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Jacksonville, FL
    Current Employee - Technical Support Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at SilkRoad Technology full-time (More than a year)

    Pros

    Unfortunately, There are no pros that come with working here in my experience. Honestly. It is a paycheck, albeit a very low one for this industry and position.

    Cons

    Low pay for industry, no real career path, only promote yes men and friends, if you question anything you are looked at poorly. They do not like free thinkers who question poor decisions. Director and Management is extremely unexperienced and do not know how to manage people.

    The products are very outdated. Having purchased most of their software from other companies, none of the products work well together. They keep trying to bring in new partners when they should be focused on building and developing a suite of products that actually works together. They are way behind the competition.

    Advice to Management

    Learn to manage people, you are horrendous when it comes to listening to your employees. They are the people on the frontline and can offer a lot of insight into the current tone and frustration of clients.

    Stop trying to bring in new partners and concentrate on making your software work, together.

    I am sure this will fall on deaf ears, but if you put down your ego for a second and listen to all this advice on the countless negative reviews here, you may be able to turn it around. I have no faith that will happen, but you should really think hard about it.

  8. Helpful (12)

    "Poor management is sinking the ship. Be aware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SilkRoad Technology (More than 3 years)

    Pros

    Not many, only good thing is you can work remote and thats only because the offices have no space, proper working internet, proper desks and chairs. Lots of new startups with young C-level management who understand the markets better and treat their employees much better. The pay is below average as well and no increases ever. Save yourself from a nasty headache and look elsewhere.

    Cons

    No culture
    Bad products, mostly outdated which makes it hard to sell, especially considering the shift in the Technology and Markets. They have fallen asleep behind the wheel and playing catch up mostly.
    Management is horrible, lots of favoritism and they are clueless about how to run and operate territories.
    CEO cant be trusted, has his own agenda and now brought in someone else under him who knows what he's capable of. Work anywhere BUT here, career killer if you ask me. No upside.

    Advice to Management

    Be honest with your employees, treat your people with more respect and value.


  9. Helpful (12)

    "Culture is changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SilkRoad Technology full-time (More than a year)

    Pros

    Flexible PTO + work-from-home options. Small teams so you get to know everyone.

    Cons

    Management & seniors are catty and gossipy. Plenty of drama in the office. Training is a joke. Systems are poorly updated and non-compatible for the most part. Employees who perform well are taken advantage of. More responsibility with no monetary compensation.


  10. Helpful (12)

    "Not the company that it once was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable Specialist in Winston-Salem, NC
    Former Employee - Accounts Receivable Specialist in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SilkRoad Technology (More than 8 years)

    Pros

    The co-workers are great and the casual dress is nice.

    Cons

    It just isn't the "work happy" place that it once was.

    Advice to Management

    If the wheel isn't broke, don't fix it.


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