SilkRoad Technology Reviews | Glassdoor

SilkRoad Technology Reviews

Updated August 19, 2017
147 reviews

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2.7
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SilkRoad Technology President & CEO John Shackleton
John Shackleton
66 Ratings

147 Employee Reviews

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Pros
  • You get to work from home occasionally, and there is no limit on PTO time (in 33 reviews)

  • flexibility with hours and around projects is the best I have seen and is what keeps me here for the work-life balance (in 21 reviews)

Cons
  • profit share or 401k matching would have been nice (in 16 reviews)

  • For the past few years there have been no raises, no bonuses, no 401k matching (in 15 reviews)

More Pros and Cons

  1. Helpful (2)

    "Fun Place to work and a Wonderful Brand to Promote"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Recommends
    Approves of CEO

    Pros

    Flexible work hours, Love the ability to work from anywhere, Really fun brand to promote and market, Easy going and mostly stress free

    Cons

    Very few complaints worth noting other than no 401K matching. Have worked places with better benefits and better salary

    Advice to Management

    I do notice silos between teams so it would be nice if upper management would make a greater effort to bring everyone together to feel like the family that we are.


  2. "Awesome place to work if your passionate ready to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Jacksonville, FL
    Current Employee - Director in Jacksonville, FL
    Recommends
    Approves of CEO

    Pros

    The Products - We get to work on some amazing products and new ideas are always welcome and often implemented.
    The Pay - Always seems Fair
    The People - Jacksonville office has some really great people
    Great Environment - Fooseball,popcorn machine, couches
    Dress Code - Jeans and Flip Flops 90% of the time

    Cons

    Would Like lower healthcare Cost
    Would like faster responses from management
    Need More Process

    Advice to Management

    Be more responsive and implement more process

  3. "Working at SilkRoad is Marvellous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Automation Test Engineer in Winston-Salem, NC
    Current Employee - Junior Automation Test Engineer in Winston-Salem, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (Less than a year)

    Pros

    The management is very understanding and great to work with. The pay is excellent and if you want time off for any reason, the management is very understanding and has no problem with letting you take care of your personal business. Job stability and opportunity to work on multiple projects are there. Nice and friendly working environment. Small team gives opportunity for more responsibility and greater exposure.

    Cons

    Nothing that i can think of.

    Advice to Management

    Keep up the good work on strategy and direction, so the SRT can go to execute and deliver the best results for our customers and shareholders in the coming years.


  4. Helpful (1)

    "With Great Power comes great responsability, awesome place to work if you willing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director Product in Jacksonville, FL
    Current Employee - Director Product in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (More than 5 years)

    Pros

    I am based in the SilkRoad Jacksonville office and my experience has been amazing!! In addition to all of the amazing products I get to work on and the fact that I can do that in flip flops, I always feel like my input is valued and in many cases implemented. I feel like our Sr leadership has a clear innovative vision for the future of our products and where the organization is moving. In the past 5 years I have been able move and grow internally while maintaining a competitive salary. I’m excited about what the next 5 years bring

    Cons

    With great power comes great responsibility so be ready for it, SilkRoad is a relatively small organization in employee size with around 400 - 450 depending on who you ask and when you counted, with that said as a manager and employees you will get to work in a variety of areas and do many different things, we are fast movers and heavy lifters getting stuff done.

    Advice to Management

    My advice would be to continue what is already being done by bringing in in more talent to scale with our rapid customer acquisition and sales / lead demand.


  5. Helpful (1)

    "Ability to make a difference!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (More than a year)

    Pros

    Employees are empowered to make the right decisions.
    You own your own career and opportunities are there for you but don't wait for them to come to you...go out and get them.
    Extremely flexible work culture.

    Cons

    Resources are tight and you have to be willing to roll up your sleeves to get things done.

    Advice to Management

    Keep up the great work, continue to pay attention to culture and don't lose sight of what is really important - employees and customers.


  6. "Three weeks into my employment with SilkRoad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    The recruiting and onboarding process are very smooth with a quick turnaround time. The work environment is very flexible and allows me to balance my work and home life better than any other employer that I have worked for. My team is great and even though I work remotely, I always feel connected and very comfortable with asking any questions I have.

    Cons

    Training process could be a bit more defined.


  7. "Work Happy is the way of life at SilkRoad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Management
    Current Employee - Account Management
    Recommends
    Positive Outlook

    I have been working at SilkRoad Technology full-time (More than a year)

    Pros

    Work Life Balance!
    Being treated like a professional and I knowing what is expected of me.
    My ideas and opinion count.
    Having the opportunity to grow in my career and continue to enhance my potential.
    I find meaning in my work and like knowing that I am apart of SilkRoad's growth.

    Cons

    Worked here 2 years and drawing a blank for a Con. I am sure there is something, what company doesn't have a con. Sorry.

    SilkRoad Technology Response

    May 30, 2013

    Thank you for sharing your experience at SilkRoad. We will continue to strive to ensure that all employees have a positive experience and can "work happy"!

  8. "Very Nice Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greensboro, NC
    Current Employee - Anonymous Employee in Greensboro, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (More than 5 years)

    Pros

    Great co-workers, work life balance.

    Cons

    Can't think of anything right now.


  9. Helpful (1)

    "Exciting, for Self-Starters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Director
    Current Employee - Regional Sales Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (More than 3 years)

    Pros

    Innovative, no micro-management, exciting technology space to be in.

    Cons

    Low salary, no matching 401k.

    Advice to Management

    More Town Hall Meetings / more inclusion as to what is happening at the management level.


  10. Helpful (1)

    "SilkRoad is the place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SilkRoad Technology full-time (More than 8 years)

    Pros

    Strong new leadership
    Excellent support structure in place for customer success
    Innovative enhancements to products

    Cons

    None at this time. I have worked at several software companies and have several contacts in the industry. SilkRoad has a support structure for the customers and employees that is second to none.

    Advice to Management

    Continue on the recent path put in place. It is focused on customer success and this is what matters most.


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