Silver Cloud Inn Reviews | Glassdoor

Silver Cloud Inn Reviews

Updated April 3, 2017
11 reviews

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Full-time Part-time

3.8
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11 Employee Reviews

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  1. "....."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    Pros

    Flexible with my schedule, some of the people i worked with not in management were some of the best people i have ever worked wiht.

    Cons

    Felt as though i was talked down upon ALOT! Instead of guidance i felt bullied.

    Advice to Management

    Offer guidance and help to employees when they need it.


  2. "Great Idea, but the execution?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Seattle, WA
    Current Employee - Front Desk Agent in Seattle, WA
    Recommends
    Neutral Outlook

    I have been working at Silver Cloud Inn full-time (More than a year)

    Pros

    Small company. Good wages. Nice employees.

    Cons

    Although it's a small company, there's a lot of miscommunication between management and front desk agents. And in-person training is inconsistent and incomplete. It makes efficient work difficult and confusing, and doesn't develop employees in an effective and complete way.

    Advice to Management

    For future employees, I would hope that there would be more follow-up on employees, to truly develop them and create a team that is strong all around.


  3. "Front Desk Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Seattle, WA
    Current Employee - Front Desk Agent in Seattle, WA
    Recommends
    Positive Outlook

    I have been working at Silver Cloud Inn full-time (More than a year)

    Pros

    Friendly employee culture, paid lunch and breaks, exciting & fast paced being do close to the stadiums

    Cons

    High turnover, one of the lowest paying hotels in the city area, generation gap between upper and lower management


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  5. "Front Office Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Silver Cloud Inn full-time (More than a year)

    Pros

    Bonus check at holiday season.

    Cons

    No central reservation center.
    Pays well under industry standards.


  6. "Fun but wages should be reviewed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Bellevue, WA
    Former Employee - Front Desk Agent in Bellevue, WA
    Recommends
    Neutral Outlook

    I worked at Silver Cloud Inn full-time (More than a year)

    Pros

    The people you work with and the regular guests are fun and the relationships last a lifetime.

    Cons

    No real challenges other than the starting wage.

    Advice to Management

    Listen to your employees as they are on the front lines. They are the see all, hear all and do all day in and day out and have a lot of good ideas that can increase guest satisfaction and boost employee morale.


  7. "Lacking in foresight"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - R&M Maintenance in Seattle, WA
    Former Employee - R&M Maintenance in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Silver Cloud Inn full-time (More than a year)

    Pros

    Nice facilities on the average

    Cons

    OFTEN under qualified & under staffed @ physical plant departments

    Advice to Management

    Senior management is in the view of this reviewer un-willing to delegate responsibilities and provide the needed "backup" on major and or significant issues....expects in house staff to make a new "purse from a sows ear".....without the needed resources......its always about the $$$$$$


  8. "Decent Management and Good Team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Silver Cloud Inn full-time

    Pros

    Positive and supportive team. Very little drama and negative things not relating to the work experience.

    Cons

    Hours will get cut if the Hotel slows down and there are too many team members. Hard to plan a life with an inconsistent cashflow.

    Advice to Management

    Be more forthcoming about the nature of the business. Let the employees know what is going to happen in advance so they are not blindsided.


  9. "Guest Services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Silver Cloud Inn full-time

    Pros

    Good benefits. Healthcare, vision, dental. Works with school schedule.

    Cons

    Seattle traffic is terrible so driving the shuttle around can be frustrating, and guests often get upset because we run late on shuttles.

    Advice to Management

    hard within own location. you can move to other properties and advance your career in the hotel industry.


  10. "Housekeeping/General area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Silver Cloud Inn full-time

    Pros

    Clean. very organized, co-workers are great hours. pay ,and benefits suited well for this job we always had little party's and always something for the birthday staffs during lunch

    Cons

    The Bus Routes was a bummer for me because i lived ways away

    Advice to Management

    Keep up the Good work Mr. Jeff and Mr. Paulino


  11. "GSA - Silver Cloud, Mukilteo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Silver Cloud Inn part-time

    Pros

    Mukilteo Location: Great communication between departments and staff. Wonderful people to work with; they really care about their job and their guests.

    Cons

    Not enough business to be a full-time employee.



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