Silverleaf Resorts Reviews | Glassdoor

Silverleaf Resorts Reviews

Updated February 27, 2017
228 reviews

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228 Employee Reviews

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Pros
  • Top sales people really do make a lot of money (in 7 reviews)

  • Great work environment, energy transfer from the sales floor to the break room (in 11 reviews)

Cons
  • Long hours, low pay if you don't make a sale (in 10 reviews)

  • you have to have no life to enjoy this schedule because you work every weekend with no exceptions so be ready to have a social life on mondays (in 4 reviews)

More Pros and Cons

  1. "Typical hardsell/ Get ready to scam innocent people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    easy to get hired-is beneficial if you are in a pinch

    Cons

    high pressure environment-lie to people all day

    Advice to Management

    you are powerless so i'll offer no advice. the whole company needs an overhaul and is founded on treated customers and employees terribly.


  2. "Contracts Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contracts Clerk in Conroe, TX
    Former Employee - Contracts Clerk in Conroe, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Silverleaf Resorts full-time (Less than a year)

    Pros

    The pay was decent and the work was very straight forward. Easy to learn and not difficult to do for 8 hours a day.

    Cons

    I saw some very questionable things happen with the management and notaries. They would do anything they could, including lie, to get people to buy memeberships. I saw signatures and initials being forged because they didn't want to take the time to call the customer and risk them cancelling.

    Advice to Management

    Follow the law! I left this job because I felt insecure when I brought the things I saw up to management. They ignored my concerns and I couldn't stand working somewhere where I couldn't feel good about the work I was doing.


  3. "Rain sleet snow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Atlanta, GA
    Former Employee - Sales Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    Pros

    Lax management
    Great earning potential
    Free event access

    Cons

    Poor working conditions
    High disqalification rate

    Advice to Management

    N/a


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Do Not Work Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Greeter in Austin, TX
    Former Employee - Greeter in Austin, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Silverleaf Resorts part-time

    Pros

    You get to work cool events.

    Cons

    -Sexual harassment goes unpunished
    -The pay is not what it seems in the interview (You'll rarely make more than $10/hr)
    -Management guilts you into staying after you told them you no longer want to work there and will be quitting. (Tells you you'll make more money here but you will not)
    -The company as a whole is a HUGE CON. They sell customer information freely and unabashedly. If you are unlucky enough to buy into their resort, AND can actually afford it, good luck being able to stay at your time-share. I know many people who pay HUGE amounts of money a month for their timeshare but can never enjoy it because they're always "booked" or the resort gives you the run around.
    -Buying into the resort will bankrupt most people. I know people whose lives have been ruined because they bought into the timeshare under false pretenses.
    - Greeters and Sales people are instructed to tell customers as little as possible to seal a deal. "90 minute tours" end up taking 3 hours. It is HIGH PRESSURE sales. Very stressful environment.
    - Most people are not able to take their $20-60 vacation packages because of all the hurdles and hoops they make you go through

    Advice to Management

    What you are doing is disgusting. The concept of a moral compass is completely lost on you guys.


  6. "Confirmation Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CUSTOMER SERVICE/CONFIRMATION SPECIALIST in Dallas, TX
    Current Employee - CUSTOMER SERVICE/CONFIRMATION SPECIALIST in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Silverleaf Resorts (More than 8 years)

    Pros

    Great incentive giveaways
    Great people to work with
    Comfortable environment

    Cons

    no opportunity to grow and advance
    no system to where you have the opportunity for a raise

    Advice to Management

    Focus more on the individual representatives that are in need of help so they can advance and be the best that they can be at the job they were hired to do. Spend more time cultivating the team to enhance each individuals performance on the floor.


  7. "Loved it at the start....been there 7 years. The last 2 years have been pure hell."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations in North Richland Hills, TX
    Former Employee - Reservations in North Richland Hills, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Silverleaf Resorts full-time (More than 5 years)

    Pros

    Paid every Friday and loved my co-workers. I have to type at least 20 words on this section. Very hard to do.

    Cons

    Bosses have absolutely no clue what they are doing due to the buy out to Orange Lake. Certain managers have had their title go straight to their head. Micromanage is their favorite. Oh and half of everyone is on drugs...company wide. If they were to drug test no one would be left.

    Advice to Management

    Stop being hateful. Stop playing favorites. Learn what changes are actually being made in the company so your few remaining employees don't sound like idiots to your customers


  8. "Collection Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collection Manager in Dallas, TX
    Former Employee - Collection Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Silverleaf Resorts (More than 5 years)

    Pros

    Silverleaf cared for their owners and employees. They had an excellent bonus structure and management was very motivated to succeed.

    Cons

    Silverleaf was purchased by a company who shut down our collection call center and laid off employees who were not able to work from home

    Advice to Management

    Stay connected to your employees who are now working from home. Motivation is now more important than ever. Show your loyalties to your customers and employees


  9. "Good Security Decent Advancement Tough Sales Model"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketer in North Richland Hills, TX
    Former Employee - Telemarketer in North Richland Hills, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Silverleaf Resorts full-time

    Pros

    Commission, good work life schedule, active engaged leadership.

    Cons

    Drug use by leadership, Constant pressure concerning sales numbers.

    Advice to Management

    Update the call lists, sanitize the call list more frequently.


  10. "Sales Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Director in The Woodlands, TX
    Former Employee - Sales Director in The Woodlands, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Silverleaf Resorts (More than 10 years)

    Pros

    Extensive training. Money can be good for be people with little education.

    Cons

    Pay structure declines on yearly basis. Pay cut almost 50% in 3 years

    Advice to Management

    Leave the politics to government


  11. "Not so bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security in Canyon Lake, TX
    Current Employee - Security in Canyon Lake, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Silverleaf Resorts full-time (More than a year)

    Pros

    Bonus pay flexible hours and paid vacation health benefits and more. Also Discounts on hotel stay is a plus! :)

    Cons

    They don't really care about workers. They hire bunch of Monkey managers! And one of them don't even have any experience!



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