Silverlink Communications Reviews | Glassdoor

Silverlink Communications Reviews

Updated May 20, 2017
21 reviews

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3.1
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Stanley Nowak
13 Ratings

21 Employee Reviews

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  1. "My experience has been positive with a lot of learners NH opportunities."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional Services Manager in Burlington, MA
    Former Employee - Professional Services Manager in Burlington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Silverlink Communications full-time (More than a year)

    Pros

    People, leadership and work hard play hard environment. The company also has many fun events and a great culture and team atmosphere.

    Cons

    Lack of career path or advancement opportunities. Many of the open positions that were filled were given to people that were tapped on the shoulder, and other employees did not have the opportunity to express interest or interview for internal jobs.

    Advice to Management

    Keep up the good work.


  2. "Lots of change and lots of challenges"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Burlington, MA
    Current Employee - Sales Representative in Burlington, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Silverlink Communications full-time (More than 5 years)

    Pros

    The company has fantastic technology and a great reputation in the marketplace. The people who work there are among the friendliest and smartest I've ever worked with.

    Cons

    The company is evolving and experiencing growing pains as a result. It remains to be seen if they'll be able to overcome them.

    Advice to Management

    Invest more money in hiring the right people and less on technology that might have no future.


  3. Helpful (1)

    "Implementation Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Manager in Newmarket, NH
    Former Employee - Implementation Manager in Newmarket, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Silverlink Communications full-time (More than 5 years)

    Pros

    Team solutions ensure minimal hair trigger erroneous decisions.

    Cons

    Promotion decisions seemingly made based on the size of the accounts one worked on and not performance.

    Advice to Management

    remember where this all started.


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  5. "Important Message to Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Billerica, MA
    Current Employee - Anonymous Employee in Billerica, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Enjoy the perks from a health care company: free coffee, soda, snacks, and pizza when you do what you're told. You can form a camaraderie with the people around you when the predictable things happen, like system failures and network outages.

    Cons

    Working in the call center, you're placed in a terrible position. If you haven't been there since the most recent contract was set in place, you are already set up against unrealistic expectations. Every day when a quota isn't reached (even due to network errors) it is still the fault of the call center. Supervisors meet all day with the new director (of 6 weeks) in order to manufacture a new way to "inspire" (lecture) performance improvement. They claim to be interested in your ideas and concerns, but somehow the blame gets placed back on the employees again. They are not capable of owning up to the expectations they have set in place when the employees look to them for answers. Seeing when an employee finally does make a point is heartbreaking because upper management just beats them down with rhetoric like "We're looking into it" or "We need more information". Even when you do provide the information, it's never good enough. Contract workers: you are only bodies for the headsets and unreachable quotas.

    Advice to Management

    LISTEN TO WHAT THE EMPLOYEES ARE TRYING TO TELL YOU. YOUR INVESTORS ARE ONLY PART OF THE EQUATION. THE PEOPLE WHO CAN HELP YOU THE MOST ARE BEING IGNORED OR TREATED LIKE GARBAGE.


  6. "Fun Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Billerica, MA
    Current Employee - Call Center Agent in Billerica, MA

    Pros

    It's a comfortable place to work at, they give you free coffee and snacks.

    Cons

    Some of the Team Leads or Supervisors have no clue whats going on.


  7. Helpful (1)

    "Professionsl at Unprofressional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Burlington, MA
    Current Employee - Manager in Burlington, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Silverlink Communications (More than a year)

    Pros

    Work/life balance is pretty good for most folks. Company functions are fun and typically they don't cheap out on food, beverages and venue. Lots of smart, talented people.

    Cons

    Very clicky work environment. Incredible lack of professionalism from upper management, especially CEO and virtually no real HR presence. Beers in the fridge doesn't make this a "cool" company, Need to focus on employee retention and bring benefits into the 21st century (no 401 k match, no work from home policy, no summer Fridays). No room for advancement unless you drink the kool aid.

    Advice to Management

    Upper management needs to be more vested in employees, all employees. HR needs to be more professional and not play favorites. Find a buyer and move on.....


  8. "Fun and enjoyable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Burlington, MA
    Former Employee - Account Executive in Burlington, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Silverlink Communications full-time (More than a year)

    Pros

    When I was at Silverlink it was a fun and excited place to work. brought back the .com days (showing my age) where the company worked hard but also player hard. Good management and very helpful in any way they can to make the company productive. Open to new ideas to help the organization grow. The sales team which I was part of relied highly on the support team to help them with the clients and the support team was great in every way to do was is need to earn new busy but as well as keep current clients.

    Cons

    Management when I was there was great but new team was brought in and changed a lot for what I hear and not for the better. I can't say for sure on this but I have stayed in contact with a lot of the people and there is a lot of core people that have left that to me says a lot.


  9. Helpful (3)

    "Call Center is Horrible but other positions may be fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Burlington, MA
    Former Employee - Call Center Representative in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Silverlink Communications full-time

    Pros

    Maybe the snacks if they let you have any

    Cons

    Being in the call center you have a hard job anyway, you sit on the phones all day and deal with people giving you a hard time. The last thing you need is for the work environment to be just as bad. The people who don't work in the call center treat you like scum and don't include you on any company activities or functions. Management in the call center is horrible. They have no discipline for people who put others down or even for harassment. Several reports of harassment have been filed and nothing has happened, They have no respect for their employees. Management is non existent leaving certain workers feeling like they are the bosses. Don't waste your time here. While management is nice they do nothing to help. They never hire people full time, everyone is a temp.

    Advice to Management

    Get rid of the bad seed, FIRE PEOPLE if there are reports. Make yourself known to the people.


  10. Helpful (1)

    "Great company that doesn't seem to want to keep its employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in Burlington, MA
    Current Employee - Current Employee in Burlington, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Silverlink Communications full-time (More than a year)

    Pros

    - Great working atmosphere.
    - Employees are smart and focused.
    - Work hard, play hard attitude.
    - Work leaves you with a sense of accomplishment.

    Cons

    - No advancement structure.
    - Long hours with little reward.
    - Turnover is high.

    Advice to Management

    Meeting with current employees to help fill open positions might help the high turnover. Hard work and long hours worked should be recognized with something as simple as "Saw that you worked late week, good job and thank you".


  11. Helpful (3)

    "Great people, good mission, career path options pretty thin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Silverlink Communications full-time (More than 5 years)

    Pros

    They hire some really solid people. The product / service concept is good.

    Cons

    Exec Management not crazy about working from home, but some managers allow it.
    Top out on advancement opportunities pretty quickly
    No 401K matching
    Bonuses are not strongly in sync with quality of work and meeting personal goals; weak employees can get strong bonuses because they have good clients where a strong employees with challenging clients are not rewarded.
    Strong employees carry a disproportionately larger amount of the workload than the weaker employees.

    Advice to Management

    Balance the workload for employees. Get rid of the dead wood. Provide real opportunities for advancement rather than just title changes.


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