Simon Property Group Reviews | Glassdoor

Simon Property Group Reviews

Updated June 19, 2017
315 reviews

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315 Employee Reviews

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Pros
Cons
  • Work/life balance is hard to achieve (in 19 reviews)

  • They only care about the upper management and not the people who actually do the work (in 27 reviews)

More Pros and Cons

  1. "Good Group"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Merrimack, NH
    Former Employee - Customer Service Representative in Merrimack, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Simon Property Group part-time (Less than a year)

    Pros

    Worked here for the summer as a customer service representative. Competitive pay and nice working facility. New shopping center led to high morale.

    Cons

    My coworkers were unreliable and there was heavy turnover on the staff. Customers were disrespectful and you were often understaffed at peak times.

    Advice to Management

    Hire more people and maintain the facilities well. Overall, good summer job for a student in high school just looking for pocket money.


  2. "Guest Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in San Marcos, TX
    Current Employee - Guest Service Representative in San Marcos, TX
    Recommends
    Positive Outlook

    I have been working at Simon Property Group part-time (More than a year)

    Pros

    Fun place to work at

    Cons

    Some customers are extremely rude

    Advice to Management

    Give more incentives at each mall, instead of mall vs. mall competitions.


  3. "GSR - Great Start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Services Representative in Miami, FL
    Former Employee - Guest Services Representative in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Simon Property Group part-time (More than a year)

    Pros

    This is a great place to start out, especially while in school.
    Exposure to customer service skills that can help you in the long run.

    Cons

    The pay is not very well, but again this is a starting position, so there isn't much that you can do.


  4. Helpful (1)

    "Administrative assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Indianapolis, IN
    Former Employee - Administrative Assistant in Indianapolis, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Simon Property Group full-time

    Pros

    Best position I had as an administrative assistant.

    Cons

    I was employed under management of the original owner. They were great employers

    Advice to Management

    Maintain the Mel and Herbert Simon philosophy.


  5. "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orange, CA
    Current Employee - Anonymous Employee in Orange, CA
    Recommends
    Neutral Outlook

    I have been working at Simon Property Group full-time

    Pros

    Good coworkers, great hours, learn a lot here with all the incidents/tasks.

    Cons

    Overly pressuring supervisors, low pay, and the feeling of being disposable if a tenant/customer doesn't like you

    Advice to Management

    If anything I think management does a good job of working a good tight shift, but I feel they should keep an eye out for relations between their workers.


  6. Helpful (8)

    "Director of Marketing & Business Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Marketing & Business Development in Houston, TX
    Former Employee - Director of Marketing & Business Development in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Simon Property Group full-time (More than a year)

    Pros

    Leader in the Shopping Center Industry
    Well respected company
    Great portfolio of properties
    Well placed properties in major markets
    Great advertising campaigns

    Cons

    No work/life balance, long holiday and weekend work shifts with very little to no comp time in return.
    Overload of paperwork from a wide variety of departments funneled to the property with limited training of new procedures and policies. Field team is "expected to know" with insufficient training or roll out of policy changes. Field employees are overburdened with long hours, too much paperwork, no real voice in decision making and treated with little respect as managers by corporate staff.

    Advice to Management

    Streamline paperwork and empower the on site management team to become more of a partner with corporate in the decision making process. Somehow open the lines of communication so that the company culture begins to feel more like a team/family instead of a group of adversaries


  7. Helpful (1)

    "Guest Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GSR in Duluth, MN
    Former Employee - GSR in Duluth, MN
    Doesn't Recommend
    Neutral Outlook

    I worked at Simon Property Group part-time (More than a year)

    Pros

    Working with people, work get togethers outside of work, sales bonuses during holidays, pleasant customers (most of the time)

    Cons

    Dealing with harsh and unreasonable management and marketing director, being given just under 40 hours a week so as not to be considered full time with benefits, and just not be professional when dealing with issues that arise. Conflict was never taken care of head on. To say the management is unorganized is an understatement.

    Advice to Management

    Work a little harder at keeping your employees happy and there might not be so much turnover in the positions beneath you


  8. "Specialty Leasing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialty Leasing Manager in Indianapolis, IN
    Former Employee - Specialty Leasing Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very organized and well run company

    Cons

    There really are no cons to working for this company.

    Advice to Management

    Keep doing what your doing


  9. Helpful (1)

    "The single worst experience I've ever had with a company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Group Service Representative in Sunrise, FL
    Former Employee - Group Service Representative in Sunrise, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Simon Property Group part-time (More than a year)

    Pros

    Being able to help customers from all over the globe, but this is mainly due to the location of the mall i used to be based in.

    Cons

    Absolutely terrible management, borderline abusive. Terrible hours and inconsistent scheduling. Absolutely no employee benefits, no incentives, no motivation despite management asking an awful lot of you.

    Advice to Management

    A complete make over is in order.


  10. "Change, change change"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Braintree, MA
    Former Employee - Customer Service Representative in Braintree, MA

    I worked at Simon Property Group (Less than a year)

    Pros

    The work itself was overall very easy. My co-workers were usually very pleasant and easy going.

    Cons

    was there for 3 months and management had changed three times. confusing on who you were reporting to.


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