Singapore Airlines Reviews | Glassdoor

Singapore Airlines Reviews

Updated June 29, 2017
183 reviews

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3.6
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Singapore Airlines CEO Goh Choon Phong
Goh Choon Phong
68 Ratings

183 Employee Reviews

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Pros
Cons
  • Nothing much to learn, career progression may be slow (in 10 reviews)

  • Middle management is entrenched in their old ways and very reluctant to adapt to modern ways of handling projects (in 10 reviews)

More Pros and Cons

  1. Helpful (41)

    "Don't waste your time, this company is anything but great..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Singapore Airlines full-time (More than a year)

    Pros

    Most people would say that flight benefits would be the biggest "pro" in the aviation industry. However, because I worked in the Houston office, our manager specifically said that we could not fly on any other carrier, in other words he wouldn't approve a letter for his employees to fly United, for example.

    The "1 free ticket" a year is terrible. It's stand-by only and NEVER upgrade-able. If economy is completely booked and you are a staff trying to get on, even if there are business seats available...they will not let you on.

    In other words, SIA is a TERRIBLE company, and there aren't any pros to this job what-so-ever.

    Cons

    I think there are too many to list.

    The management is the worse part of this company. They have super smart guys that they stick all over the world for only a 2-3 year increment in order to control their relationships and management styles.

    The main issue, is the amount of controlling that comes with this company. It is very discriminating to women, and even have different prices for your "1 free ticket" based on if you are a male or female.

    The pay is AWFUL, they promise great bonuses at the end of each year, and yes, you do get a bonus...if the airline is making money, and at your manager's discretion.

    I remember reading all of the reviews before taking the job in Houston and thinking, each company has it's faults...take my advice, don't take the job and save yourself so much time, it's not worth it.

    Advice to Management

    Quit paying for every Singaporean Man to get their education in order to have an "indentured servant" that you can control for the next ten years, and focus on hiring managers who really know what they are doing, especially in the sales office.


  2. Helpful (3)

    "Brief opinion on being an SQ Cabin Crew"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Steward
    Current Employee - Flight Steward
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Singapore Airlines full-time (More than 5 years)

    Pros

    Competitive salary at start of job (5years), Travel, Free time/ Off days

    Cons

    Stagnant salary (5years> peers would have gotten promotions, substantial salary increments , hazardous to health, unflexible, authoritarian, old fashioned, exploitative management.

    Advice to Management

    Abolish old fashioned, unproductive work culture, improve and inculcate a conducive work environment that is neutral, non-discriminatory and judgmental, management should work hand in hand with cabin crew and not be so callous and seemingly anti-cabin crew.

  3. Helpful (18)

    "Believe These Reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Singapore Airlines full-time (More than 5 years)

    Pros

    The brand name on your resume so you can get a better job someplace else.

    Cons

    Management style is medieval. Each manager runs an independent kingdom which can, and does lead to abuse of staff. The sad part is that many dedicated staff have left because of truly corrupt managers. And this isn't your typical Asian company with any loyalty to their staff. Many of my former co-workers have been layed off during downturns.

    Advice to Management

    Why bother? They don't listen in the least if it doesn't affect them or their own careers.


  4. Helpful (11)

    "Sales Development Officer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Singapore Airlines full-time

    Pros

    This has a very traditional company. Amazing customer service.

    Cons

    Lack of training when newly hired

    Advice to Management

    possibility


  5. Helpful (1)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Singapore (Singapore)
    Former Employee - Flight Attendant in Singapore (Singapore)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Singapore Airlines full-time (More than 3 years)

    Pros

    Indepth and intensive customer training that will take you through the rest of your career.

    Cons

    Understanding the corporate culture is important. Always say your please and thank you.


  6. Helpful (4)

    "Great money and lifestyle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Singapore Airlines Cabin Crew in Singapore (Singapore)
    Former Employee - Singapore Airlines Cabin Crew in Singapore (Singapore)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Singapore Airlines full-time (More than 3 years)

    Pros

    Great pay as long as you maintain your good roster.
    The ability to "see the world".
    When you start as a "newbie", keep your head down
    The unforgettable saying Sorry I Apologize goes a long way.

    Cons

    Seniority is pretty obvious. No matter if you are older than those who started earlier than you, you are still the junior. So you must have the initiative of doing "more" than your seniors. Staff number speaks louder than anything else.


  7. Helpful (1)

    "No comments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Co-Pilot in Singapore (Singapore)
    Current Employee - Co-Pilot in Singapore (Singapore)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Singapore Airlines full-time (More than 10 years)

    Pros

    Well developed operating procedures. Colleagues are generally friendly and helpful towards each other. Descents operating patterns with good night stops.

    Cons

    Mature airline with little opportunity for upgrade. The older generation still very much in control and protective of them own benefits.

    Advice to Management

    Nil

  8. "Feedback after 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Singapore (Singapore)
    Current Employee - Accountant in Singapore (Singapore)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Singapore Airlines full-time (More than 3 years)

    Pros

    Free flight to any of SIA destinations, unlimited subsidized flights, number of annual leave, work life balance and culture in the company

    Cons

    Pay is lower than average, Hierarchical structure in office, Difficult to implement change in the company, Distance from town -

    Advice to Management

    -


  9. "Flight attendant"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Singapore Airlines full-time (More than 5 years)

    Pros

    Comfortable accommodation, evenly planned out rosters, good rémunération package

    Cons

    Constant changes to service procedures, implementation from management level may not be applicable to operational requirements

    Advice to Management

    Relook into service procedures, address issues regarding staff welfare, find out customer's preferences


  10. "great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Singapore Airlines full-time

    Pros

    The benefits are great. These include extensive travel benefits and health benefits.

    Cons

    Office location is in a far away corner of Changi.

    Advice to Management

    Needs to relook promotion process.


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