Sitel Reviews in Memphis, TN | Glassdoor

Sitel Memphis Reviews

3 reviews

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Memphis, TN Area

1.2
StarStarStarStarStar
Recommend to a friend
Approve of CEO
(no image)
Laurent Uberti
0 Ratings

3 Employee Reviews

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Pros
  • The flexiblity to work from home (in 168 reviews)

  • The work environment is great and allows individuals to grow with the company (in 37 reviews)

Cons
  • Just like being in a call center but without the drama of the coworkers (in 39 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 27 reviews)

More Pros and Cons

  1. Helpful (1)

    "Greedy upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Agent in Memphis, TN
    Current Employee - Call Center Agent in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Work from home so it's convenient.

    Cons

    No breaks often, high turnover which also makes it difficult to take lunches as they can't maintain service levels. Uneducated upper management due to favorites who don't care about anything other than their own bonuses. No advancement at all.

    Advice to Management

    Fire your upper management and start over. This could be a great company to work for if your management weren't so greedy and antagonistic toward their own employees.


  2. Helpful (1)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tennessee in Memphis, TN
    Former Employee - Tennessee in Memphis, TN
    Doesn't Recommend
    Negative Outlook

    I worked at Sitel full-time (Less than a year)

    Pros

    Work at Home
    Made friends even though at home

    Cons

    Lack of Training
    Pay
    Management Attitude
    Unrealistic upsell for satellite packages

    Advice to Management

    Talk to others with respect
    Properly Train Employees

  3. "No communication within a workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Memphis, TN
    Former Employee - Supervisor in Memphis, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    reasonable and flexible hours of operation

    Cons

    poor management communication, poor pay

    Advice to Management

    Listen to the voice on your team and management. We see what the agents need and want on the production floor. If your management team is not satisfied then no one else will be..


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