Sitel Reviews | Glassdoor

Sitel Reviews

Updated September 20, 2017
1,454 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Laurent Uberti
79 Ratings

1,454 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Just like being in a call center but without the drama of the coworkers (in 37 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 25 reviews)

More Pros and Cons

  1. "Sitel WAH Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time

    Pros

    Support team, flexible, professional, respectful.

    Cons

    I really don't know of any cons from Sitel.

    Advice to Management

    Could use more opportunities for advancement and moving to other campaigns.


  2. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Oak Ridge, TN
    Former Employee - Agent in Oak Ridge, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Intense customer focus, no time limits on calls.

    Cons

    Constant change in sitting arrangements. Sometimes it's first come, first serve, sometimes it's assigned seating.

    Advice to Management

    Hire more coaches from within the campaign. Bringing in outsiders does not work.

  3. "It was ok!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Remote, OR
    Former Employee - Customer Service Representative in Remote, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    You get to work from home.

    Cons

    Training is not long enough.


  4. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Starkville, MS
    Current Employee - Coach in Starkville, MS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Fair, promotions, training, client opportunities

    Cons

    It's a call center. You must be able to adapt to changes


  5. "Call Center Agent"

    StarStarStarStarStar
    Current Employee - Call Center Agent in Glasgow, KY
    Current Employee - Call Center Agent in Glasgow, KY
    Recommends

    I have been working at Sitel full-time (Less than a year)

    Pros

    They are very understanding. They work with you on your schedule. They are there to help you succeed in any way possible.

    Cons

    Not the job for someone that can not handle angry customers.


  6. "AS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Work at home is convenient for some

    Cons

    Ur always at home and it's boring

    Advice to Management

    None


  7. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Working with friends and early shift

    Cons

    Back to back calls no room to promt

    Advice to Management

    Be nicer to co workers under you

  8. "cattle drivers for call centers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sarasota, FL
    Current Employee - Customer Service Representative in Sarasota, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    work from home
    flexible hours
    decent pay

    Cons

    stressful environment
    little to no training
    emphasis on sales and pitching rather than solving issues

    Advice to Management

    More emphasis on training, less on sales...


  9. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sitel full-time

    Pros

    Have to be honest. No pros to offer.

    Cons

    A few trainers are rude. Schedule is always changing. Company is not ready when training starts. Pay is low. Ridiculous working hours, and they want to go 24 hours. Good luck with that.

    Advice to Management

    Some trainers: There rude behavior is probably a Millennial thing since they think they know it all, have traveled everywhere, but really need to take a course in cultural sensitivities. You don't pretend to be different people by adopting different accents, particularly when you are using a "black" accent when the person in the training module is an African American.

    Some of your Millenial trainers need to also treat the older employees with respect. Some day, they will be in their 50s, too. Treat your employees with respect and work with them and their scheduling needs and maybe you may just not be a revolving employee door.


  10. "Good Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Raleigh, NC
    Former Employee - Work At Home Telephone Customer Service Representative in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Work from home, easy job, good training

    Cons

    Pay is not great, set schedule


Showing 1,454 of 1,478 reviews
Reset Filters