Sitel Reviews | Glassdoor

Sitel Reviews

Updated December 11, 2018
2,407 reviews

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3.7
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Sitel President and CEO Laurent Uberti
Laurent Uberti
556 Ratings

Employee Reviews

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Pros
Cons
  • "Drama, lack of communication with managers" (in 22 reviews)

  • "A call center job, you can easily get tired of it" (in 48 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Norman, OK
    Current Employee - Agent in Norman, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Only place I know where you can get OJT without a ton of experience and grow your career!

    Cons

    There are none at this time


  2. "Pretty Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norman, OK
    Former Employee - Customer Service Representative in Norman, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Flexible Schedules,Happy Environment,Great Training, really enjoyed working with my coworkers,

    Cons

    Pay, wish could be more

    Advice to Management

    Keep going out there to see us. We like to see your faces out on the call floor.

  3. "The people here will become your second family!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Knoxville, TN
    Current Employee - Operations Manager in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 10 years)

    Pros

    I have been with the company for over 15 years, the environment is very positive and the leadership team, at every level, is committed to developing future leaders from the existing employees. We have learned a lot over the years and the company is headed in a very positive direction, there are great things for us ahead!!!

    Cons

    I don't have any cons.


  4. "Took a chance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Knoxville, TN
    Current Employee - Operations Manager in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    Sitel has been flexible with me based on some personal issues I was going through. Sitel has career opportunities that are awesome along with developing people to move up like myself who knew nothing before coming here. Sitel provides activities and contests to keep it lively within the site which for me is fun. Sitel took a chance on me and I moved from Illinois to Knoxville just to work for Sitel as they really seemed like a great company and once I started, I knew they were people first and valued everyone as leaders took time to get to know everyone.

    Cons

    It's a call center so you do indeed have to like speaking to people all day long to enjoy your job.


  5. "Want to feel like you make a difference?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Op in Knoxville, TN
    Current Employee - Senior Op in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    I have been in the call center industry for 20+ years and have never felt this type of family atmosphere in all these years. We truly do care for our associates and each other and will climb mountains to do anything we can for our teams. Sitel has given me a place that I can be myself, grow and develop on the path that I want and feel like I can make a difference on a daily basis. We truly do care for a unique group of members and it gives us great joy and satisfaction to serve. If you want to work somewhere that you find meaning and purpose, come see us! You won't regret it! ;o)

    Cons

    Call center - you need to understand the call center environment and be prepared to follow a structured call flow and structured schedule


  6. "Friendly, family atmosphere"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    I have worked for Sitel for almost 4 years. I started out as an agent on the floor taking calls. I worked on a couple of different campaigns, was able to move to the Recruiting Department, and most recently I have advanced my career with Sitel to a position in HR. I have enjoyed each role that I have had a part in with this company. It really means a lot to wake up in the mornings and NOT have to dread going to work. I love my job and the people I work with on a daily basis.

    Cons

    No Cons. I enjoy coming to work!

    Advice to Management

    Continue to do what you're doing. Thank you for making this such an amazing place to work.


  7. "WAH Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time

    Pros

    I really liked the fact that my team lead Lieda was so helpful and understanding. Always reached out to me for help and gave me step by step and one on one training if needed and on areas I needed to improve on.

    Cons

    The training was probably the worst part because of the expected time the company wanted us to be done and on to production. Whether you were ready or not.

    Advice to Management

    Improve on training methods.

  8. "Sitel Academy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    very accommodating, the staff are kind and approachable

    Cons

    I have nothing to say about that


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel part-time

    Pros

    Friendly environment, positive people and great management

    Cons

    A call center job, you can easily get tired of it


  10. "Call Center"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time

    Pros

    The hours are great for being here

    Cons

    The hours can be problematic at times

    Advice to Management

    None