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Sitel Reviews

Updated January 20, 2018
1,618 reviews

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2.7
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Recommend to a friend
Approve of CEO
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Laurent Uberti
135 Ratings

1,618 Employee Reviews

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Pros
  • The flexiblity to work from home (in 175 reviews)

  • The work environment is great and allows individuals to grow with the company (in 39 reviews)

Cons
  • Just like being in a call center but without the drama of the coworkers (in 39 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 27 reviews)

More Pros and Cons

  1. "Lenient but problematic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Oakridge, TN
    Current Employee - Insurance Agent in Oakridge, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    I love the leniency. I always have. The ability to earn something called negative occurrences makes for a great safety net when life happens and they can work with you on it. You can remotely put time off requests in as you earn paid time off.

    Cons

    Without promoting you are stuck at a 14.50 an hour rate. Certain performance metrics that cannot be helped are being nagged on repeatedly with more work load being expected. Only bonus you can hope for is to get someone else to work there.

    Advice to Management

    Take some of the calls yourself and put yourself with the same strict guidelines the people below you have to abide by


  2. "Im still in training"

    StarStarStarStarStar
    Current Employee - Technical Support in Pensacola, FL
    Current Employee - Technical Support in Pensacola, FL

    I have been working at Sitel full-time (Less than a year)

    Pros

    easy training
    advance to 10 dollars after training if you are on time

    Cons

    nothing so far that i can think of

  3. "Good Company, easy to get hired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Learning Specialist in Albuquerque, NM
    Former Employee - Learning Specialist in Albuquerque, NM
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than 10 years)

    Pros

    Consistent paycheck, consistent hours, somewhat casual environment, no experience needed

    Cons

    Low pay, no choice of schedule, paid time off doesn't start until 6 months, benefits don't start until 1 year, no experience needed means they hire anyone, tenure means nothing, policies are not consistently followed or enforced

    Advice to Management

    Recognize and reward your tenured employees, raise your hiring standards and pay to attract better candidates.


  4. "HR - Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Winston-Salem, NC
    Current Employee - Customer Service Representative in Winston-Salem, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Sitel is a overall good company to start your career, mainly for young people looking for a jumpstart in career.

    Cons

    Human Resources suck, they are almost invisible to your request. Had to pull teeth to obtain my paystubs and W-2 and was constantly given the run around about accesssing pay documents.

    Advice to Management

    Work on treating your employees with some decency. They are working for you so it's only right they have access to the things that they need and not have to put them through stress to access documents the company should already be ready to provide.


  5. "Learning curve"

    StarStarStarStarStar
    Former Employee - Case Manager in Las Cruces, NM
    Former Employee - Case Manager in Las Cruces, NM

    I worked at Sitel full-time (More than 3 years)

    Pros

    Fun, fast-paced, lots to learn, good rewards, prizes, and bonuses. Friendly- down to earth coaches and team leaders.

    Cons

    Starting pay is not that competitive. More attractive benefits and competitive salary from the start.


  6. "Decent job, decent pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time

    Pros

    Good pay, sitting down, not fast food

    Cons

    Painfy rude customers, poor management


  7. "Sitel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    My position is great, love it

    Cons

    Company i work for is not transparent
    Not much ability for pay increase unless you go to another role

    Advice to Management

    Be more transparent

  8. "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel full-time

    Pros

    Staff lunch provided once a month

    Cons

    -Methods used for "job security" ( Creating issues for customers to call in about)
    -Misleading training that does not depict the expectations of work flow or customer retention.
    -Slow business season = less hours.

    Advice to Management

    If management can suggest to corporate how to make the AAA arizona campaign run fluidly then it would be worth noting improvements. Managers have zero influence to improve any department associated with the telecom reps.


  9. "Free"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time

    Pros

    Good pay. It is very good

    Cons

    Can't b on phone on the floor.


  10. "Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach in Las Vegas, NV
    Former Employee - Coach in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than 3 years)

    Pros

    Great place to learn, all the expectations are laid out, great people to work with, they know their business

    Cons

    Lots of turn over, many of the people they hire have a poor attitude so managing a team might be difficult at times, there was a salary cap while I worked there

    Advice to Management

    External hires shouldn’t be brought in at a higher rate than those already at cap.


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