Sitel Reviews | Glassdoor

Sitel Reviews

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Found 2530 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
72%
Recommend to a Friend
83%
Approve of CEO
Sitel CEO Laurent Uberti
Laurent Uberti
616 Ratings
Pros
  • "Work from home and can earn bonuses(in 204 reviews)

  • "You will enjoy its people first culture where the management always looks out for their employees(in 35 reviews)

Cons
  • "Working in a call center can be challenging(in 52 reviews)

  • "Low salary and high volume of work(in 46 reviews)

More Pros and Cons
  1. Featured Review

    Helpful (1)

    Great Place to Work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent in Norman, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time for more than 4 years

    Pros

    Only place I know where you can get OJT without a ton of experience and grow your career!

    Cons

    There are none at this time

  2. Fun And Friendly Place To Work Where Employees Matter!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mentor in Caribou, ME
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Sitel full-time for more than 4 years

    Pros

    - Fun and Friendly Work Environment - Management that encourages feedback, new ideas and suggestions from Employees to enhance our workplace and boost morale - Benefits for full time employees to include medical/vision/dental insurance, vacation time, paid holidays and more. - Management goes above and beyond to show employees they are appreciated by offering various activities. These include Site provided lunches,...

    Show More

    Cons

    - Regular wage increases for tenured employees, especially as minimum wage increases in the area.

    Advice to Management

    Keep up the good work!

  3. Caribou Sitel

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - LMTT in Caribou, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time

    Pros

    stable work, fun coworkers, site meal monthly, benefits, community involvement, family

    Cons

    pay, limited work, pay, pay

  4. Sitel Caribou Maine

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Learning in Caribou, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time for more than 6 years

    Pros

    stable work, possibilities to grow, family, fun work environment, community involvement, benefits

    Cons

    pay compared to cost of living

  5. Mindless Work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSP in Caribou, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sitel full-time for more than 9 years

    Pros

    Laid back atmosphere, rules are flexible and don’t have to be followed.

    Cons

    Agents who are starting out are making the same money as us who have been here a while

    Advice to Management

    Get on same page, no body knows who is doing what and not everyone follows same rules

  6. Best company I've worked for!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sitel Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time for more than a year

    Pros

    Assistance to make you the best person you can be whilst having quick ways to advance in the company, plus one of the high payers if you stick it out.

    Cons

    I got nothing, everything that occurred had a reason to.

  7. Great People; Low Pay

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Winston-Salem, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sitel full-time for more than a year

    Pros

    Staff seems caring and concerned about the success of employees.

    Cons

    Sitel stated the maximum pay for Work at Home Customer Service is $9.00 per hour.

  8. Nice atmosphere

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Sitel full-time for more than a year

    Pros

    Over time, flexible and good atmosphere

    Cons

    Can not think of any.

    Advice to Management

    Can't think of any.

  9. Great Place to work, great advancment and opportunities

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Caribou, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time for more than 9 years

    Pros

    The benefits are good, always room for advancement, and great management

    Cons

    small lunchroom, negative chatter among CSP

  10. SITEL Caribou Maine

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Caribou, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time for more than 9 years

    Pros

    Family oriented, Fun, Great Atmosphere

    Cons

    Staff not on the same page, rules don't apply to all, Only matters by how long you have been staffed here.

    Advice to Management

    Get staff all on the same page , no matter how long they have worked fore the company.

Found 2530 reviews