Sitel Reviews

Updated Jul 12, 2020

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3.5
67%
Recommend to a Friend
79%
Approve of CEO
Sitel President and CEO Laurent Uberti
Laurent Uberti
991 Ratings
Pros
Cons
  • "No motivation from team managers or coaches, if your not of a certain demagraphic(in 100 reviews)

  • "The customers who call in can be awful at times depending on th campaign(in 80 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Development, interesting projects and a family atmosphere"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Learning Specialist in Kingston upon Thames, England
    Recommends
    Positive Outlook

    I have been working at Sitel full-time for more than 5 years

    Pros

    Everyone at SITEL kingston becomes like family, it is an amazing atmosphere and I have had the chance to learn so many new skills that have been used at work and in my personal life. Its in a great location near the train station and has parking if you drive. The building has just been refurbished and is a lovely environment with all projects having a kitchenette (a bit like being on holiday) and an area to sit/chat. There are lots of social events and opportunities to enter competitions on a team and individual level so it becomes more than just a work place - these are not however mandatory so if you don't feel like you would like to participate there is no feeling that you are being forced. Management is very supportive of individuals, I am a single mother and have found that SITEL have always been supportive of me physically and mentally through the ups and downs of life and I have always been able to maintain the work life balance that is needed when you are on your own. I have been here 7 years because this is a place I can enjoy coming to work but also enjoy having my life outside of work with my son. There is a large focus on self improvement which is also excellent, lots of health and well being events (massages, free fruit etc) as well as professional self improvement with monthly (or sometimes fornightly) checkins.

    Cons

    No vending machines for food.

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    Sitel Response

    April 27, 2020UK HR

    Thank you for taking the time to come along and leave your honest feedback. We're really happy to see that you're enjoying your role with Sitel and feel part of the family. As you know, our Kingston site recently had a 'refresh' and everything is now looking great! Keep up the brilliant work and continue to get involved in all that Sitel Kingston has to offer! Best wishes, Sitel.

  2. "Remote Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Redding, CA
    Recommends
    Positive Outlook

    I have been working at Sitel full-time for less than a year

    Pros

    Remote work, good people, friendly environment

    Cons

    Not many cons at all

  3. "Good Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sitel full-time

    Pros

    Can move up and around in positions if you work hard and are responsible and reliable. Also developed some great relationships with people.

    Cons

    Some of the people being recruited and passing training classes should have been dismissed during training but are kept for the numbers. Then management on the floor has to deal with the behavioral issues.

  4. "Great job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Auto Property Insurance Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time for more than a year

    Pros

    Great pay, easy to do.

    Cons

    Not flexible, wants you to put work before everything

  5. "Excellent company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time for less than a year

    Pros

    The best company to work for with excellent management and staff.

    Cons

    There is nothing negative about Sitel only positive feedback.

  6. "Full Time and not flexible"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Work At Home Telephone Customer Service Representative in Augusta, GA
    Doesn't Recommend

    I worked at Sitel full-time for less than a year

    Pros

    pay is good, plenty of training, equipment provided

    Cons

    no flexibility at all, the training does not prepare you for everything in the field

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  7. "Fair"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative - Tech Support 
    Recommends

    I have been working at Sitel full-time for less than a year

    Pros

    Work from home,No commute you could just get up and start working

    Cons

    Not enough Training, equipment issues

  8. "Customer Service Rep"

    5.0
    Former Employee - Customer Service Representative 

    I worked at Sitel full-time

    Pros

    Great Hours , Great Pay , Great People

    Cons

    Long Hours , Lots Of Sitting .

  9. "Good Career Path"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Manager in Albuquerque, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time for more than 8 years

    Pros

    Was able to move up from agent, to coach, to operations manager in about 5 years through hard work and dedication. Overall good people to work with

    Cons

    Changes in leadership, this caused an increase in favoritism, and made the environment and culture very toxic

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  10. "Great Pay but Horrible Management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Licensed Sales Agent in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time for more than a year

    Pros

    The pay is GREAT and bonuses are offered.

    Cons

    The management under the Progressive project were horrible after the Operations Manager change.

    Continue reading
Found 3278 reviews