Sitel Reviews | Glassdoor

Sitel Reviews

Updated April 19, 2018
1,753 reviews

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2.7
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Approve of CEO
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Laurent Uberti
196 Ratings

1,753 Employee Reviews

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Pros
  • The flexiblity to work from home (in 185 reviews)

  • Excellent Work Environment, Friendly and approachable Management (in 44 reviews)

Cons
  • They put you in the call center on the phones with people still feeling unprepared (in 41 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 29 reviews)

More Pros and Cons

  1. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Sitel full-time

    Pros

    I really liked working for Sitel. They cared about me as an employee and worked around my schedule outside of work

    Cons

    I really loved working here. no cons for me


  2. "Contact Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glasgow, KY
    Former Employee - Anonymous Employee in Glasgow, KY
    Recommends
    Negative Outlook

    I worked at Sitel part-time (Less than a year)

    Pros

    Nice people, positive upper management, room for advancement

    Cons

    Scheduling, short breaks, not very much sun shine

    Advice to Management

    Be harder on those who do not perform well and reward those who perform well.

  3. "Heavily sales focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative
    Former Employee - Tech Support Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Bonuses and prizes for meeting sales goals, a lot of coaching and training, long training period and opportunity to learn

    Cons

    Super sales focused, even though I was hired to work in tech support - it was not about solving tech issues only about sales

    Advice to Management

    Be transparent


  4. Helpful (1)

    "Sitel"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Benefits were good
    Some coachs were easy to talk to and some wasn't

    Cons

    Communication was not good. Sometimes we didn't find out into until the day of.


  5. "Cust Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Albuquerque, NM
    Former Employee - Customer Service Representative in Albuquerque, NM
    Recommends
    Neutral Outlook

    I worked at Sitel full-time (Less than a year)

    Pros

    Decent pay and fair hours depending on campaign selected

    Cons

    Micromanagement, low chance for growth and low flexibility

    Advice to Management

    Maybe greet back more or remind yourself to have empathy too.


  6. "positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Cruces, NM
    Current Employee - Customer Service Representative in Las Cruces, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 10 years)

    Pros

    full time hours with benefits and vacation

    Cons

    dont have flexible schedules available at all


  7. "Worked in Sitel (Europe), as a CSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Sitel full-time

    Pros

    Great work atmosphere, management is friendly and it felt like I was a part of one big family

    Cons

    Restrictions and limitations on how you can spend the time at work

  8. "No Value...Just your NPS Score"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oak Ridge, TN
    Current Employee - Customer Service Representative in Oak Ridge, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Work from home, 3 days off

    Cons

    Being confined to a chair over 9 hours a day with headset attached to your head, have to request bathroom break, coaches are only interested in their numbers, if you aren’t high on your NPS they make you feel worthless. NPS Scoring is ridiculous. Even if the customer calls you out for doing great but rates The business you answer phones for as bad, you get a detractor which goes against your score. I answered over 1100 calls in a month, no one else on my team was close to that amount, but I was put on corrective action for 30 days for a mistake in one case. Low pay, $9 an hour to be verbally abused by customers who are angry.

    Advice to Management

    You need to value your employees. We are more than an NPS score!


  9. "Can be a great most days but too much focus on outdated measurementz through tools and metrics instead of results"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - W@H Customer Service Representative in Andalusia, AL
    Current Employee - W@H Customer Service Representative in Andalusia, AL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    Working at home is amazing. Over all the job is fairly easy and provides a lot of stability.

    Cons

    Inflexible and constant changing schedule with short notice and poor training practices.


  10. "Loved it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Sitel full-time

    Pros

    I liked the benefits and they were very understanding if I needed to take time off for an appointment as long as I was able to make up that time.

    Cons

    The pay was a little low

    Advice to Management

    I loved my manager so I don't really have any. I would work for them again if necessary.


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