Sitel Reviews | Glassdoor

Sitel Reviews

Updated February 22, 2017
1,184 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Sitel President & CEO Bert Quintana
Bert Quintana
334 Ratings

1,184 Employee Reviews

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Pros
  • Its a work from home job have plenty of campaigns to work on (in 125 reviews)

  • The work environment is great and allows individuals to grow with the company (in 30 reviews)

Cons
  • Just like being in a call center but without the drama of the coworkers (in 28 reviews)

  • High Turn Over with Upper Management and staff (in 23 reviews)

More Pros and Cons

  1. "Telephone Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Customer Service Representative in Asheville, NC
    Former Employee - Call Center Customer Service Representative in Asheville, NC
    Recommends

    I worked at Sitel (More than 8 years)

    Pros

    The onsite people were great!
    Local management went out of their way to work with you on transportation and scheduling.
    Paid training for each project, including up-training.

    Cons

    Lower than average starting pay. Most call centers in the area start pay at at least 1-2 dollars higher per hour.
    Pay cap. The most you could earn as a regular rep was only $1.50 per hour higher than the starting pay, regardless of performance or time on the job.

    Advice to Management

    Remove the pay cap. Many people will stick with the job longer if they know they will be able to earn raises beyond your capped amount.


  2. "truth"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel full-time

    Pros

    Easy, good pay, great co-workers

    Cons

    rude customers, hard to meet quotes


  3. "QA Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Milford, DE
    Current Employee - IT Project Manager in Milford, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Best IT team and colleagues that I have ever worked with. Their knowledge and skills combined with their determination to deliver the best IT product to customers is only enhanced by the strong leadership qualities of the IT manager.

    Cons

    None that come to mind at this time.

    Advice to Management

    Keep up the good work on looking for ways to enhance and sell our products.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sitel Representative Work from home review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time

    Pros

    Pro's would be working from home. Overtime is always available at various hours. Learn as go job. Employee discounts and rewards were great.

    Cons

    Part time not available. Overtime was often mandatory even going as long as a month. System changes were very often and we would have little time o get familiar with it. Waiting for a SUP call could take up to an hour at times very frustrating for employees and the customers.

    Advice to Management

    Try to offer part time as a college student it got hard for me to manage study/ work life. Also try to offer more training or longer training.


  6. "A bit split"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mentor
    Former Employee - Mentor
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    the people
    some management actually value your time and effort
    hours
    instant communication

    Cons

    overseas managers that do not know what they are doing
    promotions nightmares
    pay

    Advice to Management

    increase the amount of pay when promoting to lower management
    don't promote someone then take it away for changing campaigns


  7. "W@H order entry/CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Entry Representative
    Current Employee - Order Entry Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    Competitive pay without the commute working from home

    Cons

    Work every weekend, mostly late day and night hours

    Advice to Management

    Better communication from the company so employers don't have to worry about being placed on a new campaign....Job hunting starts when a lack of communication leaves us wondering if we'll be unemployed.


  8. "The work culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Oak Ridge, TN
    Current Employee - Customer Service Representative in Oak Ridge, TN
    Doesn't Recommend

    I have been working at Sitel (More than a year)

    Pros

    Flexible recognition management community

    Cons

    Hard move up. Restrictive short breaks


  9. "Work@Home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than 3 years)

    Pros

    Was able to work from home, so no work commute, could take your work anywhere, etc.

    Cons

    The job consistently sacrificed great employees by over working them & refused to provide additional support and/or compensation.

    Advice to Management

    Fix the culture and show a people first mentality and perhaps your attrition won't be so high.


  10. "Sitel is dedicated to developing thier employees no matter what role they are in."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Oklahoma City, OK
    Current Employee - Recruiter in Oklahoma City, OK
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    The work environment is great and allows individuals to grow with the company. The company is constantly asking employees for feedback so thier voices will be heard.

    Cons

    It is a corporate company so you have to be prepared to adapt to changes that are outside of your control.

    Advice to Management

    Keep listening to the feedback given by the employees.


  11. "Fun company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent
    Former Employee - Call Center Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel part-time (More than a year)

    Pros

    Fun campaigns
    Great support system
    Great pay

    Cons

    There weren't really any cons



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