Sitel Reviews | Glassdoor

Sitel Reviews

Updated August 22, 2017
594 reviews

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Current Employees

3.0
StarStarStarStarStar
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Laurent Uberti
29 Ratings

594 Employee Reviews

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Pros
Cons
  • Just like being in a call center but without the drama of the coworkers (in 37 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 25 reviews)

More Pros and Cons

  1. "Work from home!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time

    Pros

    You don't have to worry about traffic going to work. Convenient and satisfying work assisting others overcome any obstacles they may be faced with.

    Cons

    No cons while working with this organization.

    Advice to Management

    Provide continued support and guidance to all agents.


  2. "Remote Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Remote, OR
    Current Employee - Customer Service Agent in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Ability to work from home

    Cons

    Pay and scheduling are not great

    Training period is not adequate for all the processes that have to be learned

    Advice to Management

    Allow longer training period
    Have more flexible scheduling

  3. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cox Video Tech in Paulsboro, NJ
    Current Employee - Cox Video Tech in Paulsboro, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    Very family oriented, and understanding trainings are clear and consise

    Cons

    Campaign hours it they do try to accommodate

    Advice to Management

    I love Sitel would recommend to anyone


  4. "Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Miami, FL
    Current Employee - Customer Service Representative in Miami, FL
    Recommends

    I have been working at Sitel full-time (More than 3 years)

    Pros

    When time off for health or family issues was needed it was almost always granted on first campaign I was on.
    Regular raises.
    friendly people

    Cons

    1st campaign I was on was awesome. was like a family from team members to supervisors however my 2nd campaign no one seems connected.
    Some supervisors are only about the job not the employees
    hard to change campaigns

    Advice to Management

    For employees that have been there for a while you should make the other opportunities available to be seen and able to transfer too. When looking at other campaigns I could not find any info such as shifts available etc.


  5. "CSR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Sitel full-time (Less than a year)

    Pros

    Good hours, decent pay, friendly staff

    Cons

    Raises could be better, no pto until 6 months


  6. "Sitel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Augusta, GA
    Current Employee - Technical Support in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    better than chopping wood daily

    Cons

    Not much room for advancement, if you are friends with the supervisor, training specialist, nentor supervisor you can get ahead.

    Advice to Management

    Promote quality, not friends.


  7. "Class Act for Sure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    The Supervisors were awesome...the HR was the Bomb and the many friends I have there.

    Cons

    Angry customers, crumbling building. too many malfunctions with the phone system. oh and yeah the fact that they are closing down.

    Advice to Management

    Stay Awesome!

  8. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norman, OK
    Current Employee - Customer Service Representative in Norman, OK
    Doesn't Recommend
    Negative Outlook

    I have been working at Sitel full-time (More than a year)

    Pros

    Easy work, can get hired quickly

    Cons

    Stressful, not much chance for advancement


  9. "Great place to land"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Member Service Representative in Amarillo, TX
    Current Contractor - Member Service Representative in Amarillo, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel as a contractor (More than 3 years)

    Pros

    Very diverse company culture, very informal, and forward thinking directors.

    Cons

    Lunch times may be shortened at a few minutes notice, depending on site demand.

    Advice to Management

    Easier path of input from front line associates.


  10. "Do Not Apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Insurance Representative in Oak Ridge, TN
    Current Employee - Auto Insurance Representative in Oak Ridge, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    Pay, desk job, nice lunch room

    Cons

    It is nothing like what training prepares you for. They give you the bare amount of knowledge to pass a call by their metrics. You will be audited to death and threatened with your job on a weekly/daily basis. Most coaches and Supervisors have either never taken a call or worked so long ago on the phones that they don't have a clue anymore what it's like. Their rules change weekly and you have no documents or emails to fall back on if you make a mistake. All your emails are erased automatically in 3-4 weeks. Their favorite thing to say is "who told you that?" You have a lot of people on the floor to help you with your calls but they will almost all give you a different answer. No one has the same answer for anything. QA which audits your calls are a bunch of self absorbed adult children who spend most of their days talking about food or action Hero's. If you ever challenge them on failing your call you can bet you will fail many more in the future. That is how they stop you from ever moving up in the company. If they don't like you they just make sure your "stats" suck.

    Advice to Management

    Test your coaches and floor support with a quiz and see how many different answers you get. Then and only then maybe you will realize how frustrating it is for the agents to feel accomplished instead of tearing them down constantly. It is a revolving door and you can't keep people because you don't care about finding out a real solution in retaining the good people you have. Your coaches and mentors are so busy Covering Their Own Behinds and kissing others they just let it all fall on the agents shoulders telling them it's "learned helplessness". Why do agents keep making the same mistakes, across the board, new and old ?. Unbelievable, right? Never the coaches, mentors, floor support, or trainers fault, just really willfully dumb agents. How convenient! If u s a a really knew what kind of green agents are taking care of their members they might realize why 40 and 50 members are so unhappy and leaving


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