Sitel Reviews | Glassdoor

Sitel Reviews

Updated June 21, 2017
157 reviews

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5.0
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Laurent Uberti
5 Ratings

157 Employee Reviews

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Pros
  • The flexiblity to work from home (in 143 reviews)

  • The work environment is great and allows individuals to grow with the company (in 32 reviews)

Cons
  • Just like being in a call center but without the drama of the coworkers (in 35 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 24 reviews)

More Pros and Cons

  1. "great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Agent in Pompano Beach, FL
    Former Employee - Fraud Agent in Pompano Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    great working environment for associate

    Cons

    nothing bad, would work for them again


  2. "Site Manager of Learning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Manager in Lake City, FL
    Current Employee - Learning Manager in Lake City, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 10 years)

    Pros

    People First, Learning Environment, Fun

    Cons

    Long drive into the city

    Advice to Management

    Keep doing what you do best, hire the right fit, train them and treat them like family.


  3. "The Life of working with Sitel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative in Albany, GA
    Current Employee - Work At Home Telephone Customer Service Representative in Albany, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Sitel is flexible, convenient, and you have the opportunity to gain a lot of experience. You also get good benefits and a lot of overtime if you choose to. The pay is o.k. too.

    Cons

    I don't know of any cons right now.

    Advice to Management

    Keep up the good work and continue to expand Sitel.

    Sitel Response

    May 11, 2017 – Social Media Advisor

    Thanks for taking time to mention about Sitel's great work conditions and opportunities we provides to our employees. We're grateful for this wonderful review. Cheers.


  4. "QA Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Milford, DE
    Current Employee - IT Project Manager in Milford, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Best IT team and colleagues that I have ever worked with. Their knowledge and skills combined with their determination to deliver the best IT product to customers is only enhanced by the strong leadership qualities of the IT manager.

    Cons

    None that come to mind at this time.

    Advice to Management

    Keep up the good work on looking for ways to enhance and sell our products.


  5. "Work"

    Star Star Star Star Star
    Current Employee - Call Center Customer Service Representative in Lake City, FL
    Current Employee - Call Center Customer Service Representative in Lake City, FL

    I have been working at Sitel full-time (More than 3 years)

    Pros

    More computer based skills and knowledge

    Cons

    There are no down sides


  6. "Free Coffee!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Specialist in Pompano Beach, FL
    Current Employee - Learning Specialist in Pompano Beach, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    Great people, open communication, free coffee and hot chocolate!

    Cons

    Local construction, expectations can be clearer

    Advice to Management

    Have a consensus amongst management so that all employees get the same answers even if they ask different/multiple people.


  7. "People, Passion, Unity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 5 years)

    Pros

    This is a great place to work with caring supervisors and a fantastic training team. I have worked here for awhile. It's easy to keep your job, just do your job.

    Cons

    I feel that there should be more time invested in the individual agent. Everyone should be able to advance in the campaign they desire. A bit too much favoritism.

    Advice to Management

    Have more time with your Coaches and maybe some re-certification after about 5 years as a coach. There are always new things everyone can learn.


  8. "Senior Operation Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Manager in Las Cruces, NM
    Current Employee - Senior Operations Manager in Las Cruces, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 10 years)

    Pros

    Works with schedule to meet needs.

    Cons

    Benefits and pay are not at market value.

    Advice to Management

    Stay a people's first culture at all times.


  9. "Okay opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Neutral Outlook
    Approves of CEO

    Pros

    easy to do. training is paid and very simple. the people you work with are nice and you develop great relationships.

    Cons

    the shift options are terrible. they are very strict because it is a work at home position. usually don't have weekends or holidays off

    Advice to Management

    they should work on the attendance policy and make it more realistic. also you should have more control over which shift you work.


  10. "Good Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Austin, TX
    Former Employee - Customer Care Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel (Less than a year)

    Pros

    I learned a lot while working for Sitel. I would say, the pros are:
    great entry-level opportunity
    pay okay
    benefits offered
    good tools to work with
    great training program

    Cons

    None: I can't really think of any Cons.

    Advice to Management

    None


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