Sitel Reviews | Glassdoor

Sitel Reviews

Updated July 20, 2017
1,361 reviews

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2.8
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Laurent Uberti
44 Ratings

1,361 Employee Reviews

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Pros
Cons
  • Just like being in a call center but without the drama of the coworkers (in 36 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 24 reviews)

More Pros and Cons

  1. Helpful (2)

    "A great job if you're not lazy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    I have been working at Sitel since September of 2011 and have very much enjoyed my tenure at this company. I work in the Sony campaign as a Tier 1 agent and although the job is repetitive (painfully so at times) it is easy and comfortable. Everyone is friendly and nice and the coaches, at least the three I've had, (Laurie, Lorenzo, and Jeremiah) will do all they can to help if you struggle. The job has a bit of a high turn-over right because they expect a lot out of you but they will never fire you if you honestly try your best 100% and follow the advice that they give you. To refrain from making this too long-winded I would say the best part of this job is the myriad opportunities you have to move up and the fact that you get to sit down all day.

    Cons

    - The interviews for higher positions are very tough and sought after. Even if your overall call statistics are great if you mess up the interview it is not likely you will get the higher position. For instance I am ranked #3 out of 217 agents on the floor and was given the Top Team Performer award but still did not receive the manager position after applying twice due to my messing up on an interview
    - Strict schedule adherence. They have an attendance desk that keeps an eye on every agent and if you are more than one minute late come from your break they will let you know. This was a problem for me at first as I was a bit of a slacker but now that I've shaped up a bit I have nearly perfect adherence.
    - Dont let them fool you, if you are joining Sony you will be expected to upsell a product on every call and to upsell a warranty on certain qualifying calls. Again, not much of a problem if you actually try but a lot of people complain about it but theyre the first to either quit or be let go anyways.
    - A tad low-paying given other call centers in Las vegas but if you are good at what you do they will reward you and give you many opportunities to move up.

    Advice to Management

    No real advice to give. You guys are great. Keep doing what you're doing. Though, I would like to be accepted for the coach position one time ;P


  2. Helpful (1)

    "I loved working with Sitel, and I wish I still did."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Huntington, WV
    Former Employee - Customer Service Representative in Huntington, WV
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    The staff at Sitel is very friendly, professional and above all else helpful. They are very patient with their customers and make sure that the customers are fully informed about everything and are also fully satisfied.

    Cons

    In all honesty, I would have liked it if Sitel offered employees a longer lunch break as well as more overtime hours if employees needed those hours.

    Advice to Management

    Make sure that new employees are completely knowledgable of the product(s) so that there is no confusion or misunderstandings when they are ready to speak with the customers. Maybe offer a little more training so employees will be ready and misunderstandings can be avoided.
    Also open more Sitel locations. (That's the main advice I really wanted to give)

  3. "Sitel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Directv Tech in Corning, NY
    Current Employee - Directv Tech in Corning, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Get company and fantastic people

    Cons

    Not really any I can think of.


  4. "You get out what you put in..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President
    Current Employee - Vice President
    Recommends
    Approves of CEO

    I have been working at Sitel full-time

    Pros

    This is a company where you get out what you put in... if you want to punch the clock, keep looking. If you want to be part of building a great company that is passionate oute customer expereince, innovation and chaning traditional ways of solving people, process an technology problems, this is your place.

    Cons

    This is a complex environment and requires commitment and persistenace to persever and succeed. Must be able to keep pace with an intense rate of change and be flexible to continually rethink how you do things... that's not for everyone.

    Advice to Management

    Keep challenging the status quo, to be different in a sea of competitive sameness.


  5. "Fun exciting new experience overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Augusta, GA
    Former Employee - Customer Service Agent in Augusta, GA
    Recommends
    Positive Outlook

    I worked at Sitel full-time (More than a year)

    Pros

    The people are very knowledgeable everyone was welcoming and that was a promosing advantage

    Cons

    Really couldn't say there were any cons here

    Advice to Management

    If anything keep up the good work


  6. Helpful (1)

    "great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Administrator in Norman, OK
    Former Employee - Insurance Administrator in Norman, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    I loved the nature of the job.

    Cons

    teamleaders were not always hired from call centers and didn't have phone experience

    Advice to Management

    n/a


  7. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    The Career Opportunities are great and very innovative company

    Cons

    The wage freeze and the drama in the sites from employees

    Advice to Management

    NA

  8. "I have enjoyed working here all these years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Starkville, MS
    Current Employee - Technical Support in Starkville, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 10 years)

    Pros

    They always try to promote from within. Get a lot of benefits with lots of companies. Normally they promote someone in at least 6 months or less.

    Cons

    Favoritism, no matter how they try to stop it, someone always ends up showing less qualified people more opportunities or give them more chances.

    Advice to Management

    You are already doing a great job, the only way to limit the con would be to have someone constantly visit or to have an inside person keeping an eye on things


  9. Helpful (1)

    "Wonderful Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Sales Agent in Albuquerque, NM
    Current Employee - Reservation Sales Agent in Albuquerque, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    Stress free environment, Target Management, Training effective, good co-workers

    Cons

    Avaya phone keep having issues

    Advice to Management

    Better equipment


  10. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Norman, OK
    Former Employee - Customer Service Representative in Norman, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Talking to new people, co-workers, experience

    Cons

    Pay could be better, have to deal with upset people

    Advice to Management

    None


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