Sitel Reviews | Glassdoor

Sitel Reviews

Updated July 20, 2017
1,361 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Laurent Uberti
44 Ratings

1,361 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Just like being in a call center but without the drama of the coworkers (in 36 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 24 reviews)

More Pros and Cons

  1. "No communication within a workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Memphis, TN
    Former Employee - Supervisor in Memphis, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    reasonable and flexible hours of operation

    Cons

    poor management communication, poor pay

    Advice to Management

    Listen to the voice on your team and management. We see what the agents need and want on the production floor. If your management team is not satisfied then no one else will be..


  2. Helpful (2)

    "II loved the job when I first started, we lost a great site manager and everything went to hell."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CMS Advisor in Norman, OK
    Current Employee - CMS Advisor in Norman, OK
    Doesn't Recommend
    No opinion of CEO

    Pros

    Sitel is good if you need a specific work schedule, or something temporary, like if you need a little bit of income in between jobs.

    Cons

    Horrible management, inadequate compensation, constant changes (mostly negative) without prior notification. e.g. Was given opportunity to be in a new Fraud Department. On the first day of training everyone was told they decided against having the new department at our site. If a customer refuses to end a call or is just long winded and your call goes through your break, you loose your break! Also it counts against you stats witch are used to determine your annual raises.

    Advice to Management

    If you do not care about your employees , they will not care about doing a good job.

  3. Helpful (3)

    "Why would someone work here?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norman, OK
    Current Employee - Anonymous Employee in Norman, OK
    Doesn't Recommend
    No opinion of CEO

    Pros

    I suppose to be fair and put something in this box, Sitel is a friendly and laid back place to work and offers paid training and monthly bonuses.

    Cons

    Oh where do I start. First, it's a call center, that means long days of just sitting talking on the phone using scripted language with callers who don't care what they are being told. I have worked in other call centers before but never before have I been paid so little and have been expected to meet so many goals. I answer calls for three different departments for the client, each with different ways of handeling the call and penalties for not handeling that call type in the prescribed manner. The place is geared more toward handeling phone calls, as many and as frequently as possible, than helping the callers.

    Advice to Management

    Advice to management? I really don't have too much trouble with managment, my trouble is with the job itself. Though management seems concerned with stats and numbers more than people, we on the phones aren't machines.


  4. Helpful (4)

    "It stinks!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Anyone can get a job here
    - Good place to get experience
    - Great co-workers
    - Steady employment
    - 40 + hours and overtime

    Cons

    - Management does not care for your opinions
    - Using phones and computers from 10 years ago
    - Management says one thing but does another

    Advice to Management

    - Upgrade the equipment and office furniture.
    - Listen to the feedback of your employees
    - Stop coming up with silly acronyms no one cares about


  5. Helpful (2)

    "HORRID"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bartlesville, OK
    Current Employee - Anonymous Employee in Bartlesville, OK
    Doesn't Recommend
    No opinion of CEO

    Pros

    They hire anyone off the street. Easy job to get.

    Cons

    Scheduling is never the same. If you have to be off without giving 2 or 3 weeks notice and approval they give demerits.


  6. Helpful (1)

    "STAY AWAY! Company is not financially stable!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The buling is nice and there is plenty of parking in the garage. The location is great and accessible to the interstate.

    Cons

    The management is awful and the company is very unorganized. The company is not stable and financially unfit. Employees are not treated fairly.

    Advice to Management

    Get quality people in management and don't hire if you know you don't have the money to pay your employees!


  7. Helpful (1)

    "Not a place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Asheville, NC
    Current Employee - Customer Service Representative in Asheville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    -above minimum wage starting pay
    -Customer service job
    -Paid time off
    -Holiday pay after 6 months

    Cons

    -management lies to you
    -negative attitudes by management
    -long hours
    -highest you can get paid is 9.50/hr
    -Entire building is filthy

    Advice to Management

    quit being so negative and start caring about employees. Lots of hard working folks have been terminated for the wrong reasons and management needs to be clear on what they expect from the employees.

  8. Helpful (1)

    "Yuck"

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Las Cruces, NM
    Current Employee - Customer Service Representative in Las Cruces, NM
    Doesn't Recommend

    I have been working at Sitel full-time (Less than a year)

    Pros

    You work with some great people.

    Cons

    They are constantly hounding you to get sales which was not in the job description.

    Advice to Management

    Inform future employees that sales is more than just a passive thing.


  9. Helpful (2)

    "Prison"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Insurance Producer in Oak Ridge, TN
    Former Employee - Licensed Insurance Producer in Oak Ridge, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Met some wonderful co workers

    Cons

    Not enough pay, horrible benefits, no employee acknowledgement, always having to try to find a seat/desk to sit at, never being told when you do well, only when you do badly.

    Advice to Management

    Until some of the upper management there is dislodged it will continue to be a revolving door.


  10. "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advisor in Norman, OK
    Former Employee - Advisor in Norman, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    worked with you if you needed an adjustment in your schedule

    Cons

    shady, wouldnt tell there employees anything, won't let you cancel insurance since you cant afford it, very very awful company to work for. And even worse if your laid off very shady about their practices.

    Advice to Management

    Everything you do now do differently


Showing 1,361 of 1,383 reviews
Reset Filters