Sitel Reviews | Glassdoor

Sitel Reviews

Updated September 22, 2017
1,455 reviews

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2.7
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Laurent Uberti
79 Ratings

1,455 Employee Reviews

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Pros
Cons
  • Just like being in a call center but without the drama of the coworkers (in 37 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 25 reviews)

More Pros and Cons

  1. "Call center representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative
    Current Employee - Call Center Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Virtual W@H is definitely a huge PRO
    Pay is decent where I live
    Plenty of opportunities to make bonuses
     You get awarded when you're at work and doing your job

    Cons

    Sometimes you feel pressured to make sales

    Advice to Management

    Employee appreciation goes along way


  2. "Training"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Sitel full-time

    Pros

    You're in the comfort of your home.

    Cons

    Training days were changed,then training reduced by a week. I.T. ISSUES EVERYDAY and the I.T. department has little or no clue what to do(Zlink program & Avaya phones don't work properly. You have to log in an hour early-on your own time-just to load all the sites/programs you need. Trainers/Supervisors do NOT respond to emails requesting assistance. I am not happy at all.

    Advice to Management

    Get it together!! When a contract is signed by the employee, management should honor that. Days off being changed, training shortened-NOT good business. Answer employee emails!!
    Figure out these I.T. issues! How can you perform your job if the equipment/programs don't work?

  3. "Terrible, Human Resources Team mismanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Barcelona (Spain)
    Former Employee - Anonymous Employee in Barcelona (Spain)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Some very nice people to work with.
    Good individual account management and hard workers.

    Cons

    -Salary below market rate.
    -No tea, coffee or even drinking water!
    There was a very high turnover of staff due to HR management in Barcelona.
    -Letting people go to only rehire them a number of weeks later
    - Poor HR management skills in terms of Car- Llamas technique.

    Advice to Management

    New HR management team.


  4. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent in Oak Ridge, TN
    Former Employee - Agent in Oak Ridge, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Intense customer focus, no time limits on calls.

    Cons

    Constant change in sitting arrangements. Sometimes it's first come, first serve, sometimes it's assigned seating.

    Advice to Management

    Hire more coaches from within the campaign. Bringing in outsiders does not work.


  5. "Sitel WAH Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time

    Pros

    Support team, flexible, professional, respectful.

    Cons

    I really don't know of any cons from Sitel.

    Advice to Management

    Could use more opportunities for advancement and moving to other campaigns.


  6. "Technical Support Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Support Engineer in Chennai (India)
    Former Employee - Senior Technical Support Engineer in Chennai (India)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Sitel full-time (More than 3 years)

    Pros

    Learn a lot. Good work environment.

    Cons

    Excessive pressure, poor work lifestyle.

    Advice to Management

    Improve the Human Resources.


  7. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sitel full-time

    Pros

    Have to be honest. No pros to offer.

    Cons

    A few trainers are rude. Schedule is always changing. Company is not ready when training starts. Pay is low. Ridiculous working hours, and they want to go 24 hours. Good luck with that.

    Advice to Management

    Some trainers: There rude behavior is probably a Millennial thing since they think they know it all, have traveled everywhere, but really need to take a course in cultural sensitivities. You don't pretend to be different people by adopting different accents, particularly when you are using a "black" accent when the person in the training module is an African American.

    Some of your Millenial trainers need to also treat the older employees with respect. Some day, they will be in their 50s, too. Treat your employees with respect and work with them and their scheduling needs and maybe you may just not be a revolving employee door.

  8. "It was ok!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Remote, OR
    Former Employee - Customer Service Representative in Remote, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    You get to work from home.

    Cons

    Training is not long enough.


  9. "There's a reason for the high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Exeter, England (UK)
    Current Employee - Anonymous Employee in Exeter, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Sitel full-time

    Pros

    Technically easy money; you don't need any qualifications, or special skills beyond thick skin and stamina.
    Really friendly staff.
    On the surface a very fun sort of place - pool table, dressing up, free fruit etc.
    Good promotion prospects I think; if you're one of the few who lasts longer than a few months, you're considered an old times and ripe for promotion.

    Cons

    It's soul destroying.
    Within my first week of training it was clear that only the naive, the desperate or the neurotic choose to stay.
    The recruiters lie through their teeth to get you to sign up. Then the trainers lie through their teeth to get you not to quit.
    Insane micromanagement; if you take more than 60 seconds to write your notes you get a phone call to ask why.
    No attempt to care for workers. Horrendous shift patterns regardless of your needs or requests, no eye test vouchers despite it being a legal requirement, filthy keyboards headphones and mice that all workers have to share, cramped and noisy environment.

    Advice to Management

    Sort yourself out. You offer 3 weeks paid training, with a 50 % drop out rate that sharply increases after that. If you stop trying to squeeze every drop of blood out of your staff people will stay a little longer, thus saving you money and increasing your workforce


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coach in Starkville, MS
    Current Employee - Coach in Starkville, MS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Fair, promotions, training, client opportunities

    Cons

    It's a call center. You must be able to adapt to changes


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