Sitel Reviews | Glassdoor

Sitel Reviews

Updated June 21, 2017
1,318 reviews

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Full-time Part-time

1,318 Employee Reviews

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Pros
  • The flexiblity to work from home (in 141 reviews)

  • The work environment is great and allows individuals to grow with the company (in 32 reviews)

Cons
  • Just like being in a call center but without the drama of the coworkers (in 34 reviews)

  • High Turn Over with Upper Management and staff (in 23 reviews)

More Pros and Cons

  1. "Don't do it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CR2 Customer Service in Star, NC
    Current Employee - CR2 Customer Service in Star, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    You can wear PJ's to work

    Cons

    Not enough training, not treated fairly, have idiots working. People cheat to get the numbers they need . No morals or ethics

    Advice to Management

    Have some freaking standards and treat those that have been there with some respect instead of like dirt. You stab them in the back and treat them horribly and wonder why folks leave.


  2. Helpful (2)

    "work from home initial applicant process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New York, NY
    Current Employee - Customer Service Representative in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel part-time (Less than a year)

    Pros

    The flexiblity to work from home

    Cons

    The pay is low. Minimum wage or less. Pay more.

    Advice to Management

    pay more


  3. Helpful (2)

    "horrible coaches"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Las Vegas, NV
    Former Employee - Call Center Representative in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Do your job and go home.

    Cons

    Management not helpful. They dont know how to do your job.

    Advice to Management

    Retrain your coaches because they dont know what a coach should do. They are demotivating and wont take customer calls. Instead of writing up agents, write up coaches.


  4. Helpful (1)

    "Management is not to good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Spartanburg, SC
    Former Employee - Insurance Agent in Spartanburg, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Its a big stable company

    Cons

    Pay is not that good. It would be Better with overtime.
    If you leave don't hold your breath for getting any PTO that you earned management doesn't submit your PTO paperwork as they should you have to call Payrol and other offices to get things done. I left with a 2 week notice 2 pay periods later still no PTO Check after a year of no vacation they still have not paid me for time I've earned. Now waiting on a email from my old supervisor to give Payrol the go ahead to pay me what they owe me. I was accused of doing things that never happened and they never apologize for making a false accusations against me I would never work there again. You can do 99% of things rite and they will scorn you for 1% of what you didn't do rite. Not a good work environment even though it's descized as a happy work environment it's horrible there.

    Advice to Management

    They need to do more focus on being professional and keeping agents happy


  5. Helpful (1)

    "Sitel overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Workforce Coordinator in Miami, FL
    Current Employee - Senior Workforce Coordinator in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel (More than 5 years)

    Pros

    good place to start a career

    Cons

    long tenure not recommended ,slow growth

    Advice to Management

    kindly upskill people so as to make them continue working


  6. "BED BUG HEAVEN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Msr in East Las Vegas, NV
    Current Employee - Msr in East Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Unlimited OT During bad weather, easy attendance system, no one watches you at all.

    Cons

    Here we go:

    I was interviewed and hired on the spot. They don't tell you in training about all the mandatory OT they give you without asking your schedule or availability. You can't take it off, they will always refuse. If you don't stay for mandatory OT, you get half a point for leaving at your scheduled time before they randomly added it. You can only get 8 points and they add up fast.

    Management is just awful. Do-nothing managers that don't even do one on ones with their agents. You can't depend on them to get you a day off. You can't depend on them for anything. It takes months to get something done that takes a normal person 5 minutes sometimes.

    Its ghetto. People twerk in the aisles and sing loudly like they're on american idol. There's no assigned seats, but if you sit in a seat someone sits in regularly, you feel like a kid trying to find a seat on the bus in middle school. "Seats taken!" "You can't sit here!" The coaches say all the time there are no assigned seats, but yet they do absolutely nothing to stop this childish behavior. It creates a hostile work environment.

    The bed bugs! People bring in blankets and teddy bears and the site is infested. The other day I watched a group of 4 managers acknowledge that a girl had a teddy bear during the bed bug problem. She walked right by them and one of them even asked aloud "is that a teddy bear?" Not one of them stopped her from bringing it in, no one said anything to her, and it looked dirty.

    Insurance sucks. $85 a check for a $1750 deductible. $165 a check for $850 deductible.

    Managers know nothing about the actual campaign and do nothing other than sit at their desks screaming "ACW!!!" There are a few managers that are good, but they should really move on because they're better than this place.

    People who are great agents have been in the same job 2 years and you don't get raises after 2 years. They keep them in those jobs and put people who barely were on their phones taking calls in management. Then they make those same agents who are great and have been with the campaign a long time help train everyone by y-cording with them.

    I have also been told flat out "no" when asking for a sheet to fix my time, been told by the only manager I could find at that time that they won't take kudo calls and to find someone else..... I could go on and on.....

    Advice to Management

    Look at what happens on the floor and actually watch how your coaches operate. If you came out of your office and observed the floor and actually managed people under you, there wouldn't be such high turn over and rampant unhappiness with the employees.


  7. "Not recommended"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    They had mandatory overtime. You could make real good money.

    Cons

    It did not matter if you wanted the overtime they made you work anyway. Call center was dirty inside and outside. Managers were on a power trip. Loved to try to sleep with workers.

    Advice to Management

    Site needs to be cleaned up. Teach workers how to take pride in their workplace.


  8. Helpful (1)

    "Coaches need too work on better performance and availability for the CSR' s"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Corning, NY
    Current Employee - Customer Service Representative in Corning, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Good pay, good shifts, comfertable working area, reasonable rules and dress code, good incentives , good programming , up to date safety features (badges)

    Cons

    Rude and vulgar customers , rude and abnoxious staff, not enough detailed training on how to work system, needs updated computers, schedule changes over night and agent gets in trouble for it

    Advice to Management

    Work with and understand employees wants and needs


  9. "great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Agent in Pompano Beach, FL
    Former Employee - Fraud Agent in Pompano Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    great working environment for associate

    Cons

    nothing bad, would work for them again


  10. "Site Manager of Learning"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Manager in Lake City, FL
    Current Employee - Learning Manager in Lake City, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 10 years)

    Pros

    People First, Learning Environment, Fun

    Cons

    Long drive into the city

    Advice to Management

    Keep doing what you do best, hire the right fit, train them and treat them like family.


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