Sitel Reviews | Glassdoor

Sitel Reviews

Updated February 22, 2017
1,180 reviews

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Full-time Part-time

1,180 Employee Reviews

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Pros
  • Its a work from home job have plenty of campaigns to work on (in 125 reviews)

  • The work environment is great and allows individuals to grow with the company (in 30 reviews)

Cons
  • Just like being in a call center but without the drama of the coworkers (in 28 reviews)

  • High Turn Over with Upper Management and staff (in 23 reviews)

More Pros and Cons

  1. "Okay opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Nashville, TN
    Former Employee - Customer Service Representative in Nashville, TN
    Neutral Outlook
    Approves of CEO

    Pros

    easy to do. training is paid and very simple. the people you work with are nice and you develop great relationships.

    Cons

    the shift options are terrible. they are very strict because it is a work at home position. usually don't have weekends or holidays off

    Advice to Management

    they should work on the attendance policy and make it more realistic. also you should have more control over which shift you work.


  2. "Such Bureaucracy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Spartanburg, SC
    Former Employee - Customer Service Representative in Spartanburg, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Fun environment, deep coaching staff insures you get plenty of feedback. Training is extensive (6 weeks for USAA.) If you listen to your coaches and take their advice you will succeed.

    Cons

    Management is complex and convoluted, lack of consistency in what management says. I was fired because of something on my record after 2 months, despite telling them about it day one, as well as being a top performer.

    Advice to Management

    Overall good job. Try and get on the same page with each other and exhibit some transparency.


  3. "Extremely average job. Very boring at times, management doesn't seem to communicate well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in San Angelo, TX
    Former Employee - Account Specialist in San Angelo, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Very easy job if you have basic customer service skills, good pay for college students, they work well with school schedule.

    Cons

    Extremely boring, rules are not always strictly enforced, but occasionally they will catch you on ridiculous things to give you a write-up.

    Advice to Management

    Get it together and communicate with your team better.


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  5. Helpful (1)

    "Below average pay, above average workload, no support from management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach in Albuquerque, NM
    Former Employee - Coach in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Sitel full-time (More than 10 years)

    Pros

    Great people working there. Formed relationships with individuals that lasted years.

    Cons

    Lower than average wages with large workloads and expectations. The company tends to save money wherever possible so many support roles are eliminated to increase profitability.


  6. "Sitel customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Sitel full-time

    Pros

    You are paid during trainning. Offer welcome bonuses on occassion and refer a friend bonus. Allow fired employees to be rehired after a certain amount of time, depending on situation.

    Cons

    Constantly changing bonuses to lower amounts. Don't always honor bonuses, by recalibration sale requires when too many people meet the amount. Unfair to works. Poor managment. Prizes won mostly went to higher ups. Ridiculously strict. Little to no room for advancment for the avg employee.

    Advice to Management

    Better educate yourselves on policy.
    Be empathetic to employees. Most of you understand what they go through, since you were on of them. Encourage benefical changes to policies. Don't allow employees to be the only ones speaking up.


  7. "No support"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    working from home is the only Pro I see

    Cons

    Company promises you a schedule when you are hired, then they change it almost daily and seems like they are unwilling to work with you to change it. Also, the pay if very very low for what needs to be done. The support is almost not there. You have computer or system problems and no one is there to help!

    Advice to Management

    pay your reps more money, be more flexible with their schedule. The reason why people take a work at home position is because of the flexibility. make sure that all systems work properly.


  8. "Good Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Austin, TX
    Former Employee - Customer Care Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel (Less than a year)

    Pros

    I learned a lot while working for Sitel. I would say, the pros are:
    great entry-level opportunity
    pay okay
    benefits offered
    good tools to work with
    great training program

    Cons

    None: I can't really think of any Cons.

    Advice to Management

    None


  9. "Just show up."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MSR USAA API Campaign in Henderson, NV
    Current Employee - MSR USAA API Campaign in Henderson, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Not hard. If you learn the product you barely beed to think. Seen people physically fighting and still haven't been fired so I think its almost impossible to get fired.

    Cons

    A lot of ghetto people work there. If you can put up with them its fine. If you have some kind of skill set or degree its not the place for you.


  10. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel part-time

    Pros

    I was able to work from home, so I didn't have to worry about commuting to work, or getting dressed.

    Cons

    It is a seasonal job, you don't make over 8.50, and you may not receive 40+ hours a week

    Advice to Management

    more hours


  11. "Not the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Help Desk Analyst in Dallas, TX
    Current Employee - Technical Support Help Desk Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    You will learn alot depending on the site you work on.

    Cons

    Pay is not worth the work at all! Horrible management.



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