Sitel Reviews | Glassdoor

Sitel Reviews

Updated September 22, 2017
1,455 reviews

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1,455 Employee Reviews

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Pros
Cons
  • Just like being in a call center but without the drama of the coworkers (in 37 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 25 reviews)

More Pros and Cons

  1. "Former phone rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel full-time

    Pros

    Good training from client reps

    Cons

    None that I can think of


  2. "Class Act for Sure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    The Supervisors were awesome...the HR was the Bomb and the many friends I have there.

    Cons

    Angry customers, crumbling building. too many malfunctions with the phone system. oh and yeah the fact that they are closing down.

    Advice to Management

    Stay Awesome!

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norman, OK
    Current Employee - Customer Service Representative in Norman, OK
    Doesn't Recommend
    Negative Outlook

    I have been working at Sitel full-time (More than a year)

    Pros

    Easy work, can get hired quickly

    Cons

    Stressful, not much chance for advancement


  4. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Dallas, TX
    Current Employee - Tech Support Representative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Work at home, easy enough

    Cons

    Late paychecks, not enough training, all they are focused on is sales not the actual customers, never enough people to help with questions

    Advice to Management

    Get your act together.


  5. "sitel review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fayetteville, NC
    Former Employee - Customer Service Representative in Fayetteville, NC

    I worked at Sitel full-time (Less than a year)

    Pros

    Sitel assist with extra money but not a stable position

    Cons

    hired on call basis and not stable.


  6. Helpful (1)

    "Proceed with caution"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Painted Post, NY
    Former Employee - Anonymous Employee in Painted Post, NY
    Doesn't Recommend

    I worked at Sitel full-time

    Pros

    It's a job that pays some bills

    Cons

    I worked in an online chat agent position. In training we were taught to tell the section manager if someone was being super innaproprate more than once. I kept getting the same people trying to use it for sex, following protocol I notified my manager, who told me to deal with it.
    I spoke with HR about the issue, they told me that nothing was going to change and I was just wasting everyone's time. I continued to get sexually harassed by at least 5 customers per day, many of them repeate offenders.
    Management manipulated the rules constantly so no matter how many sales I made I looked bad
    I was unable to get a straight answer out of anyone regarding protocol on many different things resulting in much confusion and loss of sale

    Advice to Management

    Consistency
    Put more effort into ensuring employee safety


  7. "Customer service"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel part-time

    Pros

    Working here was decent, when I was on the DirecTV campaign it was great, flexible, and laid back , but they lost the contract with them and I was moved to a seasonal campaign that I did love which was AON but once that ended they had nothing to offer.

    Cons

    Lack of jobs
    Not enough pay
    Not enough part time shifts

    Advice to Management

    Please allow your agents some type of flexibility with schedules and gain more jobs.

  8. "customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pompano Beach, FL
    Former Employee - Anonymous Employee in Pompano Beach, FL
    Recommends

    I worked at Sitel full-time (More than a year)

    Pros

    great people, nice environment, great schedules

    Cons

    there was just hiring to many team leads that doesn't know anything about the work instead of hiring within

    Advice to Management

    I had a great experiencing working here.i hope you guys have other contracts to open back up again


  9. "Senior Programmer Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel full-time

    Pros

    Flexible work schedule including work from home options

    Cons

    Behind in the technology perspective


  10. "AVOID IF POSSIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Staff is nice and they remind you of promotional opportunities

    Cons

    Lied about the job you would be doing, lots of unnecessary drama and people acting like they are still in the fourth or fifth grade. No health insurance for one year.

    Advice to Management

    Don't hire people for a job you don't advertise for


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