Sitel Reviews | Glassdoor

Sitel Reviews

Updated January 16, 2018
1,612 reviews

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1,612 Employee Reviews

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Pros
  • The flexiblity to work from home (in 174 reviews)

  • The work environment is great and allows individuals to grow with the company (in 39 reviews)

Cons
  • Just like being in a call center but without the drama of the coworkers (in 39 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 27 reviews)

More Pros and Cons

  1. Helpful (3)

    "This Company Can Not Handle The VPN Issues they have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CCP in Baton Rouge, LA
    Current Employee - CCP in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook

    I have been working at Sitel full-time (Less than a year)

    Pros

    Work from home
    Flexible Hours
    Over Time Available

    Cons

    Do not get for down time do to Sitel Issues
    2 hour wait to get IT on the phone
    IT never makes their call backs as promised

    Advice to Management

    GET YOU TECHNICAL ISSUES FIGURED OUT!!!! YOU HAVE EMPLOYEES DEPENDING ON THE HOURS YOU PROMISED THEM WHEN HIRED!!!


  2. "Only if you're desperate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cox Data Tech
    Current Employee - Cox Data Tech
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel (More than a year)

    Pros

    A pro is that it helps pay bills and easy to get hired.

    Cons

    The pay is horrible. They ask a lot of you and you have to deal with a lot of mess only to get paid in peanuts. They should stop micromanaging and be happy that someone is working because guaranteed you won't see half of the same people in a month because everyone quits. The systems are also terrible, very slow and always freezing. The systems are archaic. Sitel needs to work on treating their employees better and stop acting like we are in kindergarten. This job has really stressed me out and caused severe stress and anxiety. I can't wait to start my new job soon. I would not advise working here unless you need something temporarily and are desperate for a job. So many bad things I can say but not enough time.

    Advice to Management

    Treat your employees better and learn to lead instead of micromanage.

  3. Helpful (1)

    "Good job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Bonuses and pto and pay rate

    Cons

    Hours were long mandatory overtime for NFL and the job closed in omaha

    Advice to Management

    Find another client


  4. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ocala, FL
    Former Employee - Customer Service Representative in Ocala, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time (Less than a year)

    Pros

    Easy to get hired on

    Cons

    Unprofessional, most of the people working there were trashy/ghetto. Trainers were extremely rude and took the position way too seriously. No benefits or raises. Only a 30 min lunch and two 10 minute breaks. Pay is awful id rather work in fast food for close to the same pay.

    Advice to Management

    Pay more, be more selective in hiring, offer longer breaks.


  5. Helpful (1)

    "Dont go in to the light"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    They hire anyone
    and fire no one

    Cons

    They just do not care about anything other than the bottom line


  6. Helpful (1)

    "Okay place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sitel full-time

    Pros

    Flexible schedule and fun enviroment

    Cons

    Not enough pay and unexperienced management a lot of times


  7. "Sitel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1
    Current Employee - Csr1
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time

    Pros

    Good people. Very open culture.

    Cons

    None that can think of.

  8. Helpful (1)

    "Customer Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sitel part-time

    Pros

    Friends, helping customers, awesome environment.

    Cons

    Absence policy, Time constraints, grumpy customers, rare poor leadership.

    Advice to Management

    Make sure that your teammates understand what you want from them.


  9. "Very Unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Sitel part-time (Less than a year)

    Pros

    No pros just a bad place to work, my experience was bad, but it did the job. I do not recommend working here.

    Cons

    Just a bad place to work, awful working environment, very unorganized. They try to hire people that have nothing going on just to work there full time. They don't work with you on schooling.


  10. Helpful (3)

    "It's really not that bad!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lake City, FL
    Current Employee - Customer Service Representative in Lake City, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    • Pretty good pay if you're in the right area.

    • You can work up to 12 hours a day if you want.

     • You can and probably will get hired

      • literally in 3 days at 10 dollars an hour, you are bound to make about 200 dollars.

    Cons

    • Some of the people can be pretty rude! I haven't been in contact with a rude higher up, but some of my co-workers are pretty self-entitled.

    Advice to Management

    I personally think that you guys are doing a good job in the lake city area!


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