Sitel Reviews in Saint Catharines, ON | Glassdoor

Sitel Saint Catharines Reviews

Updated August 3, 2017
13 reviews

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Saint Catharines, ON (Canada)

3.1
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Laurent Uberti
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13 Employee Reviews

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Pros
Cons
  • Just like being in a call center but without the drama of the coworkers (in 37 reviews)

  • Upper management doesn't seem to care what it does to morale by changing the how they do things (in 25 reviews)

More Pros and Cons

  1. "Mentor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mentor in Saint Catharines, ON (Canada)
    Former Employee - Mentor in Saint Catharines, ON (Canada)
    Recommends
    Positive Outlook

    I worked at Sitel full-time (More than a year)

    Pros

    The call center environment allowed myself to discover inner talents I was not aware existed. The culture was excellent, and it was a great place to discover different areas of corporate life.

    Cons

    The reliance on data from corporate sponsors meant employees scheduling may not be as regular as one hopes. Voluntary downtime can be offered which unfortunately is hard to resist!

    Advice to Management

    Listen to your employees when they voice concerns, and don't be afraid to approach them if you have a solution. Not all problems are problems, and they don't all have solutions either. Some employees aren't aware of this.


  2. "Busy call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint Catharines, ON (Canada)
    Former Employee - Customer Service Representative in Saint Catharines, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    Easy job. Busy always changing environment. Never know what department you will be assigned to.

    Cons

    .Busy always changing environment. Never know what department you will be assigned to. Stressful. Poor training and management that are rude and uncaring.

    Advice to Management

    Train management.

  3. "Ok if you like sales"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Saint Catharines, ON (Canada)
    Former Employee - Anonymous Employee in Saint Catharines, ON (Canada)

    Pros

    Good supervisor and good training for product.

    Cons

    Doesn't pay enough for the amount of stress.


  4. "Negative people with negative comments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Special Representative COX in Saint Catharines, ON (Canada)
    Current Employee - Special Representative COX in Saint Catharines, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    62,000 people work for Sitel the world over in 52 countries. The other posts here are obviously people who could not hack it in a fast paced professional environment.
    One states here they worked part-time for 5 years. So bad, but theyu stayed for 5 years???
    Yes, 3 months per shift posting. What is wrong with knowing what schedule you have for the next 3 months? That is a positive. It allows you to plan for trips, doctors appts, etc. You have your dame days off set for each time period. Better than a weekly schedule where you cannot make plans on short notice. These people posting here are the ones that could not cut the mustard. Always a sour 5% who are never happy with the world. It is everyone else's fault they have problems.
    Very very positive team atmosphere and constant support.
    Plenty of offered overtime at $17.875 an hour on weeks.

    Cons

    Need to add a larger variety of salty snacks in the canteen.

    Advice to Management

    keep moving forward with innovative ideas.


  5. Helpful (1)

    "Good for a call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entry Level in Saint Catharines, ON (Canada)
    Current Employee - Entry Level in Saint Catharines, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Unlike many call centres in the general area, Sitel as a whole is a leading customer contact centre part of a much larger positioned corporation than many in the industry.

    In the lines of legitimacy they are above many others and at this point you can rest assured that your ESA rights are adhered to to the letter. Furthermore, the level of security is high and is one of there selling features to its clients, vendors and employees.

    Cons

    Training has both extremes of pros and cons. While you get an in depth training course lasting 4 weeks, if you are truly experienced or at very least professional enough to learn than prepare for frustration.

    It is like going back to high school. There will be many who come through the door and make the initial experience stressful for those with a genuine work ethic.

    Advice to Management

    Reserved for the present.


  6. Helpful (1)

    "Technical Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Saint Catharines, ON (Canada)
    Former Employee - Technical Support Agent in Saint Catharines, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than 5 years)

    Pros

    None, wages are OK, but countered by requirement to pay into a benefit plan

    Cons

    Too many to list fully... You are treated like gold, till your training finishes. Once in the floor, this place is worse than the military, and yes, I worked in Mobile Infantry

    Advice to Management

    Treat people like humans!


  7. "Good place to get retail experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Saint Catharines, ON (Canada)
    Former Employee - Technical Support Agent in Saint Catharines, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    40 hours per week,
    Just sit there and talk, generally, than you make money.
    Friendly environment,
    Paid training,
    Always hiring,

    Cons

    Sales target always push you,

  8. Helpful (1)

    "Technical Support"

    StarStarStarStarStar
    Former Employee - Technical Support in Saint Catharines, ON (Canada)
    Former Employee - Technical Support in Saint Catharines, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Sitel full-time (More than a year)

    Pros

    non at all. Company will make it's employees do anything the client says. I worked on the Cox Communications campaign. Literally every customer I spoke to was disgruntled with product, very negative environment. I would not work here again.

    Cons

    everything. absolutely awful workplace. micromanagement was on a whole different level. save yourself the grief and move on. it's not worth it.

    Advice to Management

    I don't management in this company is capable to taking advise. the only thing they listen to is a demand from their master the client. they take on worst companies the to work for and treat their employee like dirt.


  9. Helpful (5)

    "Sitel - A Prime Example Of What Not To Do"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Catharines, ON (Canada)
    Current Employee - Customer Service Representative in Saint Catharines, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    Pros

    You can get a job here pretty much no matter who you are, whether you're fit to be in close quarters with others or not.

    Cons

    1) The pay sucks. 2) They take money from your pay at every opportunity, for every supposed "legitimate" reason. Having to pay for equipment that you need just to do your job being a prime example. 3) Character asassination and slander run rampant, and it is particularly sad to see it from management towards employees. 4) They literally don't want you to have a life outside of work. EVERYTHING needs to be Sitel, or centred around Sitel.

    Advice to Management

    The so called "goals" here are absurd. These people are not just money hungry, they're money INSANE. Every aspect of employee performance, from call duration to the length of time to do after call work to break times is centred around employees working like robots jacked on about 10 cans of Red Bull. If you need, and I mean NEED a job for a few months to get on your feet, go to Sitel. And apply for other work every damn day you're there.


  10. "Typical Call Center Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Technical Support in Saint Catharines, ON (Canada)
    Former Employee - Bilingual Technical Support in Saint Catharines, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sitel full-time (More than a year)

    Pros

    most people are ok if you are in a small team, good benefits, senior management friendly with employees, good values, casual dress code optional

    Cons

    too much Voluntary Departure Time offered to the employees means loosing some businesses, low pay rate means losing valuable employees, not so up-to-date with technology

    Advice to Management

    upgrade your tools, make more small dynamic teams, keep up your micromanagement on their toes, get more clients


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