Siwel Consulting Reviews | Glassdoor

Siwel Consulting Reviews

Updated May 8, 2017
16 reviews

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2.1
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Lew Johnson
6 Ratings

16 Employee Reviews

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  1. "Awesome opportunity to grow from within."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program/Project Manager in Tampa, FL
    Former Employee - Program/Project Manager in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Siwel Consulting full-time (More than 8 years)

    Pros

    Company provided full support of any local initiatives that needed to be executed. Management available at all times for support

    Cons

    Company needs to expand client base for additional local opportunities.

    Advice to Management

    Define HR policies from a corporate level that can be applied to all areas of business.


  2. Helpful (1)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    Pros

    Pay was decent for what i was doing but it took me a very long time to get there. Ended up having to take a pay cut when I finally got hired on at the company i was contracting with.

    Cons

    Was a contractor for 5 years before being hired on at the company I was contracting for. benefits were horrible and not even worth using


  3. Helpful (2)

    "This is not a place for technical experts"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in New York, NY
    Current Employee - Systems Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Siwel Consulting full-time (More than 3 years)

    Pros

    Great Salary, followed by great location in flat iron district. Some friendly people at the company.

    Cons

    Very bad management team, they are not qualified to be managers, but somehow they got the position. During my stay at Siwel, I have noticed that the management team is old school and some of them only held one job prior to this or this is their only job and they have been there for 22 years. With having one single job you will not have better range experience when it comes to managing a highly skilled engineering team. The truth is their lack of knowledge in technology will impact the company success to compete in a highly technical world. However, they are very blind to see that. This is why I do not recommend anyone who is highly technical join this company and try to expand on their career. You will most likely kill all your skills by entering this company and work here. Management thinks in the old times where punch cards where the state of art to input data into a computer system. However, they make their website all fancy and sugar coat it by pretending they know and have a lot technical skills on staff. The technical skills usually come by them reaching out to vendors for help. There is a major lack of career advancement. The yearly reviews are a joke and they don't really know how to review the employees. There is a lot of politics going on. Some managers don't get along with one and another. Not a healthy environment to be in. They might change, but highly double it, they usually say they have always done it that way.. This is the way it works for them. Their way is from 1970's.

    Advice to Management

    Please wake up or you will be closing doors soon.


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  5. Helpful (4)

    "Run for the hills / enter at your own risk!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in New York, NY
    Former Employee - Senior Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Siwel Consulting full-time (More than 3 years)

    Pros

    If you are out of touch with technology and can sugar code things.. They will hire you for amazing salary. Salary is excellent. You will not be able to make anything additional anywhere else....

    Cons

    - Owners and Management's lack of understanding technology, brings this highly technology company to the floor.
    - Way too much ego from executive team. Always padding themselves on the back because they think they have accomplished a lot.
    - False sense of achievements.
    -Lack of knowledge with technology, They rely on partners and vendors to hand hold them through the sales process.
    - Old School ideas consumed the management team- They are in a lala cloud right now...
    - Lack of sense of awareness makes them delusional .
    - Lack of career advancement in engineering - Everyone is at Sr. Level even though they don't have the skill sets!
    - No clear goals for future of the company.
    - Internal Politics.
    - Way over paid staff in certain area of the company....
    - Lack of life/work balance.
    And Many more..

    Advice to Management

    Think outside of box and start looking around and see what needs to be changed. Kill some of your ego and you can make Siwel a better company.


  6. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Helpdesk Contingent Worker in Temple Terrace, FL
    Former Employee - IT Helpdesk Contingent Worker in Temple Terrace, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Siwel Consulting full-time (More than 5 years)

    Pros

    Deal fairly with you,professional -hire from within and pay for training as needed for the contract. Regular raises.

    Cons

    No retirement that I am aware of and their medical plan is substandard. They skirted upgrading under Obamacare by insisting upgrading to full care would cause' undo hardship ' on their employees. I worked for Pomeroy IT previously and was used to humana.

    Advice to Management

    Consider upgrading the medical plan.


  7. Helpful (1)

    "Required OT with no room for personal growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Owasso, OK
    Current Employee - Anonymous Employee in Owasso, OK
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Siwel Consulting full-time (Less than a year)

    Pros

    Varied clients, varied problems--each call varies from a simple five minute fix to a serious problem that (with managerial approval!) you may spend over an hour hammering out.

    Cons

    Work/life balance
    No employee empowerment. Ever.

    Advice to Management

    Consistently requiring overtime and expecting employees to work holidays and weekends unfailingly will burn out talent and drive them to look for opportunities elsewhere.


  8. "Pay is decent, but dont be fooled by their "basic health insurance", and the atmosphere is unpleasant."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal Support Representative in Tulsa, OK
    Former Employee - Internal Support Representative in Tulsa, OK
    Doesn't Recommend
    No opinion of CEO

    Pros

    Decent pay...above average for a call center but below average for tech support. And make no mistake, it IS a call center job. Incoming calls are from company employees, not customers.

    Cons

    They advertise that they offer "basic" health insurance. What that means is that they offer a "mini plan", and you will not be given the details of the plan until 90 days in. The plan is basically useless and wont cover anything but a few doctor visits each year. Surgery, accidents, anything like that isn't going to be covered. They advertise it as a tech support job, but it's a call center job. You're under pressure to constantly take one call after another, and getting to take a bathroom break is like pulling teeth. The general "feel" of the people is unhappy. Only 30 minute lunches even though most weeks they make you work 9 or 10 hours a day. Tiny breakroom which is kept FREEZING, and supposedly they cant fix it. I suspect it's their method of encouraging people to get back to their cubes. Supervisors are useless and dont take any calls themselves.


  9. "Siwel Consulting fosters frustration through ineffective micromanagement."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Software Analyst in New York, NY
    Former Employee - Enterprise Software Analyst in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Most of the employees are nice. Aside from that, I honestly cannot think of any pros of working for Siwel Consulting.

    Cons

    Management in the group I worked in was in need of serious improvement. The extent to which they micromanage their employees is unacceptable as well.

    If you are a new employee, they require emails to be reviewed and possibly rewritten by your manager prior to sending it out. The emails are generally revised into poorly written versions of the original that obscure the message, this is likely due to manager not taking the time to fully understand the issue being responded to. Some of the emails are dumbed down so far that a casual observer would likely think that the intended recipient is at a 3rd grade reading level. Some rewritten emails may even contain spelling or grammatical errors.

    While they provide constructive criticism in some cases, that is often not the case. You may be criticized for working too fast, despite them not having any issue with the accuracy or quality of your work. You may also be told not to ask other employees to take a look at your work prior to reviewing it with management, when you've worked there for only a few weeks. However, these practices may simply be an attempt to discourage an employee they personally do not like.

    There is also a disconnect between layers of management related to staying late. Senior management seemed to have the attitude that you should work hard enough during business hours so that there wouldn't be a need to stay late. Middle management frowned upon employees leaving on time though. This dichotomy forces employees into an uncomfortable situation when the VP asks why you are working late, instead of focusing and completing your work during the day.

    They also claim there is on the job training, but the employees are so busy that they can't even train you or properly answer your questions. Then when you aren't at the level of competency that they expect, the blame is on you.

    One of the most frustrating aspects of working here was management's criticism of the way an issue was handled, when they hadn't even taken the time to fully understand the issue or the solution that was being presented.

    Advice to Management

    The practices I've outlined above will eventually drive talented people out of your company. Please do not micromanage your employees, as that squelches creativity and innovative thinking. Obviously there is a need to ensure new employees are properly representing your company in their communications, but if this policy is to be enforced, it needs to be done right.


  10. "Great place to get your foot in the door of the IT world."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great place to start but best to see it as short term even just training for better positions. Get yo basic knowledge and some advance training in most of the common IT feilds.

    Cons

    Policies are ever increasingly anti-employee, benefits lessen by the year, insentives have been totally done away with. Middle management is easy to obtain so long as you know nothing about true management but are very friendly.

    Advice to Management

    Stop micromanaging and take care of what is important listen to your employees don't just ignore them and hope they go away this drives turn overs.


  11. "Negative reinforcement is the only tool management possesses"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Analyst in Tulsa, OK
    Current Employee - Help Desk Analyst in Tulsa, OK
    Doesn't Recommend
    No opinion of CEO

    Pros

    if you can get through two years of work, you can add two years of helpdesk experience on your resume. The only pro of this job is resume filler.

    Cons

    minimal training in ticketing systems only. No training on actual subject.
    Health benefits have been steadily cheapened and dropped.
    Vacation has dropped from 120 hours to 80 hours, and for new hires you get 40 hours a year (basically holidays).
    Poor contract management means that for the past 14 months, every employee has been on a minimum of 1 1/2 hours of overtime a day. Sometimes more. There simply aren't enough employees to cover their promises to Verizon, the only contract Siwel has. Management's solution is to turn the center into "customer service", pay the techs customer service wages (which are lower) instead of Helpdesk wages, cut lunches, benefits, and vacation requests and rotate new employees in to fill the holes left by those that quit.

    When you can't take the constant beratement by management (you will only see them when you do something wrong) and quit, they hire someone else less qualified at a cheaper rate. This not only cheapens the end users Siwel supports, but it shortchanges the quality of service Verizon is paying them for.

    Management is SO obsessed with resultant numbers that you are simply a statistic and not a person. The bottom line is the end-of-month numbers, and if that means shorting you on your paycheck or passing complications on to you, then so be it. This has happened to many people since the Tulsa facility started about 3 years ago.

    Additionally, management does not know what many tech positions do, and simply enacts policies to blanket everyone regardless of their effectiveness. Or simply have conflicting policies. Which one will you follow? Either way, they can hold that as leverage and try to make you feel greatful that you still have a job.

    In short, the company is mismanaged into a high turnover, negative environment. Get your two years and get out, but only if you can't find IT work anywhere else in Tulsa. I say two years because you won't get any raises after that.

    Advice to Management

    Realize that there are people behind the numbers, and try to have a sense of empathy. Management may not work ungodly amounts of overtime, but your employees do.


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