Skillsoft Reviews | Glassdoor

Skillsoft Reviews

Updated August 13, 2017
300 reviews

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Pros
  • Work from home; work life balance; LOTS of learning if you are proactive (in 28 reviews)

  • Ability to work from home full time with limited travel requirements for the NYC territory (in 26 reviews)

Cons
  • Sometimes work life balance is nonexistent due to unrealistic deadlines (in 17 reviews)

  • New CEO made massive changes and reduced valuable employees (in 20 reviews)

More Pros and Cons

  1. Helpful (7)

    "Rough past year, tentatively hopeful about the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NA Senior Customer Sucess Consultant
    Current Employee - NA Senior Customer Sucess Consultant
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Skillsoft full-time (More than 5 years)

    Pros

    Surrounded by top talent, phenomenal clients, good insurance benefits, field employees home office, focus and delivery on engaging content and beautiful technology, still structured to provide customer-focused differentiating core services

    Cons

    Very limited opportunities for advancement with the vast majority of new positions and promotions filled from outside, infrequent and minimal compensation increases, currently unobtainable non-sales bonus structure, inadequate top-down communication through massive change cycles, steadily increasing work loads...all leading to excellent Skillsoft employees leaving to take their talents elsewhere

    Advice to Management

    Recognize and build upon the value of our differentiating core services, communicate early and often, address retention issues, continue to prioritize excellence in product delivery


  2. "sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Skillsoft full-time

    Pros

    Great Marketing Support and resources for the Inside Sales Professional.

    Cons

    They don't use them.

    Advice to Management

    Explore the sales cycle more

    Skillsoft Response

    Apr 17, 2017 – People@Skillsoft

    Thanks for the brief thoughts – and we encourage you to share your ideas and thoughts directly with us. We are always looking for ways to improve and ensure that our people have what they need to be... More

  3. Helpful (24)

    "The Emperor's New Clothes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashua, NH
    Former Employee - Anonymous Employee in Nashua, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Skillsoft (More than 5 years)

    Pros

    When I joined this organization, its executive and senior management teams boasted impressive tenure: many employees who had risen to this level had been on board for 10+ years, a point one could argue was evidence that Skillsoft was a good place not just to work, but to build a career.

    And it was. Until it wasn't.

    That's the risk you take when you sign on with an organization with private equity backing. If you're lucky, and the investors understand the market as much as they understand how to make money, if they believe in the value of your business function as much as they believe in delivering a return on their investment, the experience can be rewarding.

    This was the case when I signed on in 2011. Until it wasn't (2015 to present).

    Is the business itself capable of change? Can it drive the innovation it lacked for so many years and made up for with a growth-by-acquisition strategy? Possibly, but not probably, given the poor execution of the actions by a team of new executives who have seen more unintended consequences than actual results (reducing costs doesn't equal growth or increased customer loyalty).

    If you are looking to work in a mission-driven industry, one that's focused on improving organizational performance by helping those organizations improve individual performance, you have better options than today's Skillsoft and the divisive culture that's been created among brand and product lines.

    It's a shame really, because I was happy there. Until I wasn't. And it wasn't just because I had six bosses in the five plus years I worked there (for the record, I resigned).

    Cons

    Positions that were based in Southern New Hampshire are being filled in a new, downtown Boston office, thus physically separating team members. For an organization that instituted an at-work policy in 2016, why deliberately split up the teams the new policy was designed to bring together on a consistent basis?

    Something isn't right here and management knows it: were they truly sorry for all the negative else these carefully-crafted, corporate-politically correct responses to reviews wouldn't take up so much of the new communications director's time.

    Job seekers beware: the Emperor is naked.

    Advice to Management

    Innovate fast, but consider selling faster for any shot cutting ownership's losses. It's what the industry back channel indicators point to what you're doing anyway.

    Skillsoft Response

    May 18, 2017 – People@Skillsoft

    Thank you for your many years with Skillsoft. Skillsoft is and will continue to be a great place to work. While there has indeed been a great deal of change, what we have been able to accomplish... More


  4. Helpful (19)

    "Not what Skillsoft portrays"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in New York, NY
    Current Employee - Sales Representative in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Skillsoft full-time (More than a year)

    Pros

    You can work from home

    Cons

    Skillsoft is a mess. From the IRS issues due to being headquartered in Ireland to avoid US taxes to an acquisition (SumTotal) that is a disaster that clients hate. Not to mention a sales comp plan that deceives. The sales comp plan looks good on paper until you find out that hardly 5% actually achieve plan.

    Advice to Management

    Be honest. Clean up dead wood. Fix the sales comp plan.


  5. Helpful (20)

    "A case study in chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashua, NH
    Former Employee - Anonymous Employee in Nashua, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Skillsoft full-time (More than a year)

    Pros

    A fascinating example of a company that does not drink its own champagne.

    I had worked for Skillsoft previously and was part of a great team. I left initially because there were no opportunities to grow in ways that interested me or aligned with my long-term career goals. When I had the chance to return and work with some incredibly talented and enjoyable colleagues again, I was thrilled. “It’s changing,” everyone said. “Things are definitely moving in the right direction.”

    Sure enough, we got an email announcing an additional week of vacation time. Leadership restructured the bonus plan to make it more achievable. The company shared plans to redo the Nashua tech park office so staff didn't have to sit in the nasty avocado cubes inherited from Digital Equipment—no more chipped asbestos floor tiles or driving back and forth between multiple Nashua offices for meetings. All good things.

    Cons

    And then… it started going sideways. Product launches with virtually no advance communication or any of the necessary pieces in place. Leaders providing error-ridden materials that required multiple updates, each one a fire drill. Data-driven recommendations from high-performing employees with track records of success falling on deaf ears. Positions eliminated with no clear reassignment of responsibilities, creating massive breakdowns. A few layoffs in one office one week, a few in another location several weeks later, with no company-wide communication about what’s happening. Lack of visibility into product roadmaps, company messaging, or any sort of long-term strategic plan. New roles created with no explanation of what they encompassed, causing confusion and duplication of effort across teams. That office redesign? An open concept floor plan that almost every employee in the space said they didn’t want.

    Advice to Management

    Stop setting smart, capable employees up to fail. Stop giving increased responsibility to staff who damage morale AND business results. Stop the window decoration and surface-level changes and start addressing some of the real problems in the business. Start practicing what you preach and give employees meaningful feedback, learning plans, and visibility into career paths within the company. Stop saying you’re a cool hip tech company based on office locations and layouts and start rewarding the behaviors great tech companies actually value—open communication, collaboration, innovation, integrity and ongoing improvement.

    Skillsoft Response

    Apr 17, 2017 – People@Skillsoft

    Thank you. It is helpful to understand the perspective of former employees. This past year we experienced a great deal of change, and throughout the year we increased the level of communication to... More


  6. Helpful (5)

    "Lots of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Skillsoft full-time

    Pros

    Great eLearning content and platform with good benefits.

    Cons

    Lots of change and uncertainty have really damaged the culture.

    Advice to Management

    Pick a direction and run with it.

    Skillsoft Response

    Mar 12, 2017 – People@Skillsoft

    Thanks for your thoughts. You are right-- change has been a constant, but we think that’s a good thing! Innovation, market leadership, content development, all require us to be agile, nimble... More


  7. Helpful (2)

    "The new percipio platform looks encouraging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSC in Providence, RI
    Current Employee - CSC in Providence, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Skillsoft full-time (More than 5 years)

    Pros

    It is nice to be able to work from home and be able to have some of that balance. My experience has been if I'm doing a good job my managers are appreciative and don't micromanage. The new platform is very exciting and gives skillsoft/skill port an edge which was much needed. Love the updated policies about giving back to the community. Things are slowly improving

    Cons

    There is still a lack of communication to employees. We need more information on bonuses and compensation. An overhaul of compensation needs to happen, employees are underpaid and retention is low. You will lose your best people if compensation is not competitive

    Advice to Management

    Employees really need more communication. We are now going into March and still no information about our bonus plans. Compensation needs to be looked at and adjusted. There has been a noticeable improvement in some areas, but room for much much more. Keep it up!

    Skillsoft Response

    Mar 12, 2017 – People@Skillsoft

    Thank you very much for taking the time to provide us with your thoughts. We’re glad that you share our excitement about Percipio! We are so proud of the hard work, innovation, development and... More

  8. Helpful (4)

    "Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Engineer in Knoxville, TN
    Former Employee - Applications Engineer in Knoxville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Skillsoft full-time (More than 8 years)

    Pros

    Flexible and good insurance

    Cons

    No annual raises. Pay low.

    Skillsoft Response

    Feb 17, 2017 – People@Skillsoft

    Thanks for taking the time to submit a review. We are truly grateful and thank you for your 8+ years of service. We agree that the insurance program we offer is comprehensive, and appreciate that... More


  9. Helpful (3)

    "Exciting time to join a transforming company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Skillsoft full-time (Less than a year)

    Pros

    What drew me to Skillsoft was the opportunity to work for a company undergoing a transformation. There have been a lot of changes but it gives you the opportunity to help shape a new future. It’s an exciting time to come in when you don’t have to deal with “the way it’s always been done” being the mantra. Instead, people are encouraged to think outside the box, be creative, and push the envelope to increase brand recognition, sales, and change the culture.

    The people here are smart, thoughtful, and very welcoming. It’s been one of the smoothest job transitions I’ve experienced when it comes to learning about the products and culture.

    Cons

    There can be times where change is so fast it’s a bit difficult to keep up.

    Advice to Management

    Keep up the great work! It’s an exciting time to enter a company that is evolving and growing quickly.

    Skillsoft Response

    Jan 25, 2017 – People@Skillsoft

    Thank you so much for sharing your thoughts about your experience with Skillsoft and the excitement you have for all that we are doing as a company. We very much share that enthusiasm! As you have... More


  10. "Dublin Office employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashua, NH
    Former Employee - Anonymous Employee in Nashua, NH
    Recommends
    No opinion of CEO

    I worked at Skillsoft full-time (More than 3 years)

    Pros

    Flexible working hours. Work from home opportunities. Nice staff. Nice building. Exciting projects

    Cons

    None that I can think of

    Advice to Management

    Keep doing what ye are doing. Management in general are good.

    Skillsoft Response

    Jan 26, 2017 – People@Skillsoft

    Thank you for sharing your experience at Skillsoft, and for taking the time to do so even after having moved on to your next opportunity. We are excited about the path we are on, and will continue... More


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